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Metalogix Diagnostic Manager 4.15 - User Guide

Copyright Welcome to Metalogix Diagnostic Manager Getting Started The Diagnostic Manager Home Page Configuring your Deployment Using Alerts Viewing and Reporting on the Performance of SharePoint Farms, Server Group, and Office 365 Tenants Monitoring SharePoint and Web Pages Viewing the Health of a Farm Monitoring StoragePoint Timer Job Performance Viewing ULS Log Entries for a Farm Viewing the Status of Data Collection Jobs Viewing a Content Summary Using the Web Dashboard to View Performance Data from Within a SharePoint Site Reporting Managing Metalogix Diagnostic Manager Setting the Collection Service Options About Us

Configuring e-mail Settings

Metalogix Diagnostic Manager uses email settings:

·to send e-mail notifications when warning or critical conditions you define occur


·for the distribution of scheduled reports.

You use the Alert Thresholds dialog to specify when Metalogix Diagnostic Manager generates an alert. You use the Alert Responses dialog to configure how Metalogix Diagnostic Manager responds to the alert, including when  Metalogix Diagnostic Manager sends email notifications.


NOTE: Metalogix Diagnostic Manager only sends an e-mail when an alert changes status, not when an alert remains in the same state.

To configure the e-mail settings:

1.In the Management Console ribbon, choose Options > Email Settings.

2.Complete the Email Information section as describe in the following table.


Data to Enter

Sender Address

The e-mail address that appears as the sender of the e-mail.

Reply-to Address

The e-mail address that appears as the reply-to address. All replies to the message are sent to the address you specify. You must specify a reply-to address to receive replies to the email.

Message Footer

Text that you want to appear in the footer of the e-mails  Metalogix Diagnostic Manager sends.  Metalogix Diagnostic Manager includes the text that you specify in every alert email that it sends.

3.Complete the Outgoing Mail Server Information section as described in the following table.


Data to Enter

SMTP Server Address

The name or Internet Protocol (IP) address of your SMTP mail server.

SMTP Server Port

The IP port that the SMTP mail server uses. (The default SMTP port is port 25.)

If you want Metalogix Diagnostic Manager to use SSL encryption to connect to the mail server, check Use an SSL encrypted connection.

SMTP Server required authentication

If your SMTP server requires authentication:


·check this box


·specify a valid user name and password that Metalogix Diagnostic Manager can use to access the mail server.

4.To use the settings you specified to send a test message click [Test Email Settings].


NOTE: Metalogix Diagnostic Manager prompts you for the email address to which you want to send the test message.

5.Click [OK].


Configuring the SNMP Settings

You can use the  Metalogix Diagnostic Manager to generate Simple Network Management Protocol (SNMP) Traps in response to Alerts. The traps generated by  Metalogix Diagnostic Manager comply with version 1 of the SNMP standards. You can use the Management information base (MIB) file and the generated traps in conjunction with your SNMP management software to respond to alerts.


NOTE: Metalogix Diagnostic Manager only generates SNMP traps in response to  Metalogix Diagnostic Manager alerts and does not act as an SNMP agent.

Metalogix Diagnostic Manager includes an MIB file that is installed on the computer that hosts the Management Console. The file name is .mib. The file is installed at the top level of the installation directory.

You can use the MIB file with your SNMP management software to collect the SNMP traps that  Metalogix Diagnostic Manager generates. See your SNMP management tool or consult your SNMP administrator for information about installing and using the MIB file.

To configure the SNMP settings:

1In the Management Console ribbon, choose Alerting > SNMP Settings.

2Complete the SNMP Settings dialog as described in the following table.


NOTE: The administrator of your SNMP management tool should be able to provide this information



SNMP Server Address

The IP Address or the name of the SNMP server to which generated traps should be sent.


The Port on which the SNMP management software listens.


The name of any SNMP community to use for the provider

3Click [OK].

4In your SNMP management tool, verify that the trap was received correctly.


Enabling and Configuring the Collection of ULS Log Entries (SharePoint 2010, 2013, and 2016 On Premises)

You can use  Metalogix Diagnostic Manager to collect ULS log entries from SharePoint then to sort, filter, and group by a variety of criteria to further monitor the health of your SharePoint environment and diagnose potential issues.  From the Collection Service Options - ULS tab, you can enable the collection of ULS log entries from SharePoint (synchronized across all monitored farms), specify what level of log entry you want to be collected, how often you want them to be collected, and how long you want them to be retained.


NOTE: This feature is not available for SharePoint 2007 or Office 365 tenants.


·For the SharePoint timer job to collect ULS log data, usage and health data collection must be enabled in SharePoint.  For details, refer to the applicable Microsoft TechNet article:  

For SharePoint 2016

For SharePoint 2013

For SharePoint 2010

·In order to use the  Metalogix Diagnostic Manager ULS Log Viewer:  

§The latest version of the  Metalogix Diagnostic Manager Component Analysis Solution must be installed and deployed to every farm whose ULS log entries you want to view.

§The  Metalogix Diagnostic Manager ULS Synchronizer must be activated.  (This feature is initially activated as part of the Component Analysis installation).

·Remember that the Collection Service account must have the appropriate VIEW permissions to the SharePoint Logging database. See the Account Requirements topic in the Metalogix Diagnostic Manager Advanced Installation Guide for complete Collection Service account requirements.


To enable and configure the collection of ULS log entries:

1In the Management Console ribbon, choose Options > Collection Service Options.

2Click the ULS tab.

The Collection Service Options - ULS tab contains the following options.

Collection Service Opttions ULS



Enable gathering of ULS data from SharePoint databases

When this box is checked, Metalogix Diagnostic Manager will be permitted to gather ULS data from SharePoint once the ULS Synchronization Schedule has been enabled and set.

Gather ULS log entries from SharePoint Database

How often the Collection Service should gather ULS log entries from SharePoint.

ULS log retention

The number of days Metalogix Diagnostic Manager should retain ULS log entries in the Repository database.

ULS Synchronization Schedule

Enables the SharePoint Timer Job Diagnostic Data Provider: Trace Log and overrides the schedule set in Central Administration for all monitored farms and servers.

Caution: If the Diagnostic Data Provider: Trace Log timer job has never been enabled in SharePoint or has not been run recently, the synchronization of what may be a significant amount of accumulated log data across multiple servers and/or farms is required.  Therefore, the time it takes to complete the initial synchronization may range from several minutes to several hours.  Subsequent synchronizations are performed incrementally, and therefore can be completed in much less time.

Minimum Log Level

The minimum level of severity for which Metalogix Diagnostic Manager will gather ULS log entries.  (That is, Metalogix Diagnostic Manager will gather only log entries that are of the severity you specified and higher.)

Click the Wheel of Velocity Iconicon to display the options from which to select.

See "Minimum Log Entry Level Values," following for descriptions and rankings of log entry severity levels.

Minimum Log Level Values

The following table describes the available Minimum Log Level values, listed from highest to lowest severity.

Wheel of Velocity




General functional detail for the high priority events that happen in the environment. Examples include global configuration modifications, service start and stop, timer jobs completed, and so on.


Events that demand the immediate attention of the system administrator. They are generally directed at the global (system-wide) level, such as System or Application. They can also be used to indicate that an application or system has failed or stopped responding.


Events that indicate problems, but in a category that does not require immediate attention.


Events that provide forewarning of potential problems.  Although not a response to an actual error, a warning indicates that a component or application is not in an ideal state and that some further actions could result in a critical error.


A logic check failed that is not typical, or the message returns an unexpected error code.  These generally represent code bugs that should be investigated and fixed.


Traces that indicate a problem, but do not need immediate investigation. The intent is to collect data and analyze it over time, looking for problem trends.


Events that pass noncritical information to the administrator, similar to a note that says: "For your information."


Verbose status, such as progress or success messages.


Useful for traces that are likely to be high volume, especially information that is not needed for all debugging scenarios. Examples of situations where you should use the VerboseEx setting are method entry and exit events, tracing in loops, or to relay information that is not useful to developers outside your team.

Disabling the Gathering of ULS Log Data and Clearing ULS Log History

To disable the gathering of ULS data by Metalogix Diagnostic Manager:


NOTE: The disabling of ULS data gathering by Metalogix Diagnostic Manager does not disable—nor does it change the current schedule of—the Diagnostic Data Provider: Trace Log timer job in SharePoint.  If you want to disable the timer job itself, you can do so via SharePoint Central Administration.

On the Collection Service Options - ULS tab, uncheck the Enable Gathering of ULS data from SharePoint databases. box.

To clear ULS Log History from the Metalogix Diagnostic Manager Repository database:

On the Collection Service Options - ULS tab, click [Clear ULS History].

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