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Metalogix ControlPoint 8.7 - for Office 365 Installation Guide

ControlPoint Log Files

There are log files that can help in troubleshooting ControlPoint issues.

NOTE:  If you cannot diagnose your issue using the information in this guide and need to contact Quest Technical Support, have any applicable log file(s) readily available to help the Technical Support Specialist better assist you.


Installation Log (xcControlPoint.log)

The following installation log files are located on the machine on which ControlPoint was installed for the farm, in the directory C:\Program Files\Metalogix\ControlPoint\ControlPointFeatures\Logs:

·RollingAppenderDebugInfo  tracks the progress of the installation.

·RollingAppenderWarnErrorFatal.txt and log.txt record errors encountered during the installation.


ControlPoint Administration Log (xcAdmin.log)


·is the log file where the following information is recorded:

§ControlPoint application errors

§the progress of both nightly and interactive Discovery jobs, and

·is accessible from the machine on which ControlPoint was installed for the farm, in the following directory: C:\Program Files\Metalogix\ControlPoint Online\Layouts\Axceler\Log

Deployment of ControlPoint Onine Configuration Site Fails During Installation


During ControlPoint Online installation, the following error occurs:

CP Online Configuration Site Fail

Possible Reason

The operating system is not using TLS version 1.2 by default.


Enable TLS version 1.2 on the server.  Refer to the following Microsoft articles for complete instructions.

·Transport Layer Security (TLS) best practices with the .NET Framework

·How to enable TLS 1.2

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