There are log files that can help in troubleshooting ControlPoint issues.
NOTE: If you cannot diagnose your issue using the information in this guide and need to contact Quest Technical Support, have any applicable log file(s) readily available to help the Technical Support Specialist better assist you.
The following installation log files are located on the machine on which ControlPoint was installed for the farm, in the directory C:\Program Files\Metalogix\ControlPoint\ControlPointFeatures\Logs:
·RollingAppenderDebugInfo tracks the progress of the installation.
·RollingAppenderWarnErrorFatal.txt and log.txt record errors encountered during the installation.
·is the log file where the following information is recorded:
§ControlPoint application errors
§the progress of both nightly and interactive Discovery jobs, and
·is accessible from the machine on which ControlPoint was installed for the farm, in the following directory: C:\Program Files\Metalogix\ControlPoint Online\Layouts\Axceler\Log
During ControlPoint Online installation, the following error occurs:
The operating system is not using TLS version 1.2 by default.
Enable TLS version 1.2 on the server. Refer to the following Microsoft articles for complete instructions.