There are a number of log files that can help in troubleshooting ControlPoint issues.
NOTE: If you cannot diagnose your issue using the information in this guide and need to contact Quest Technical Support, have any applicable log file(s) readily available to help the Technical Support Specialist better assist you.
·is the configuration file for the Web application that hosts the ControlPoint Configuration Site Collection, and
·is located in the in the following SharePoint hive subdirectory: \TEMPLATE\LAYOUTS\Axceler.
Note that any changes to the web.config file will cause a restart of the application pool for the Web application that hosts ControlPoint Configuration Site Collection.
·is the log file where the following information is recorded:
§ControlPoint application errors
§the progress of both nightly and interactive Full Discovery tasks, and
·is accessible from the machine on which ControlPoint was installed for the farm, in the following SharePoint hive subdirectory: \TEMPLATE\LAYOUTS\Axceler\log.
The Logged Errors Report:
·reports ControlPoint application errors for a specified time period, and
·is available from the ControlPoint Actions and Analyses panel.
To generate a Logged Errors Report:
1From the Manage ControlPoint panel, choose Schedule Management and Logging > Logged Errors Report.
2Enter the Start Date and End Date for the time period you want to cover.
Now you can:
·run the analysis immediately (by clicking [Run Now] )
·schedule the analysis to run at a later time
·generate an xml file with instructions that can be executed at a later time (by clicking [Save Instructions]). See Saving, Modifying and Executing Instructions for a ControlPoint Operation.
The errors returned by this report are similar to those recorded in the Administration log, which is available to ControlPoint Application Administrators. It does not, however, trace activities like the progress of both nightly and interactive Full Discovery tasks, as the Administration log does.