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Metalogix Content Matrix 8.9 - Public Folder Edition User Guide

Introduction Entering the License Key Content Matrix Console End User Interface Connecting to Public Folders Connecting to SharePoint Preparing for Your Migration Configuring Copying Options Saving or Running a Migration Action Log Files Using PowerShell with Content Matrix Modifying Content Matrix Configuration and Settings Configuring Content Matrix for Distributed Migration Frequently Asked Questions About Us

License Key Troubleshooting

Question

I have been unable to get Metalogix Content Matrix to recognize my license key. When I copy and paste it into the box, I get a "the specified license key is invalid" error.

Answer

Here are some things to check:

·Confirm that the license you are installing is for the correct application versions of Metalogix Content Matrix. Contact Quest to verify that it is.

·When performing an offline key activation, make sure to enter the long key in its entirety, including the "=" symbol at the end of it.

·Verify that you have write privileges to the registry. The installer will fail if the registry is locked. In some cases there may be a group policy that is preventing the user from adding the key in the registry, despite the user having the correct permissions.

·Some versions of Windows will automatically block write access to the registry under the user account, even if that account has write access to the registry. In this case you can go to the application installation folder, right click on the application executable, and choose 'Run as Administrator'. Then re-enter the license key.

Using Proxies, Load Balancing or Alternate Access Mappings

Question

How does Metalogix Content Matrix deal with environments that use proxies, load balancing and/or alternate access mappings (AAM)?

Answer

Metalogix Content Matrix Console should not run into any issues with these three things. Metalogix Content Matrix uses a Metalogix Extensions Web Service that deploys over a whole farm, and functions identically to a regular SharePoint web service. SharePoint web service's get the benefits of IIS redirection, proxy pushing, and anything else that SharePoint can utilize, such as Alternate Access Mappings (AAM). Since the Metalogix Extensions Web Service acts the same as a SharePoint web service it also gets all of these benefits.

Basically, if you can access the regular native web services with all of your network configurations active, then you should also be able to reach the Metalogix Extensions Web Service, and migrate your content.

In the case for load balanced environments the Metalogix Extensions Web Service would need to be deployed through the target side SharePoint farm. When the Web Service is installed it automatically gets deployed to all the SharePoint instances within that farm, as a SharePoint solution. Once the Web Service is installed on the target server, then load balancing should no longer be an issue.

There are, however, some cases where proxy settings may not work correctly by default. In these cases it is possible to set some specific proxy settings for the specified connection. Please see the Configuring Proxy Settings page for more details, or the Manually Configuring Proxy Settings page if the proxy settings need to be manually configured.

Troubleshooting the Extensions Web Service

Question

I am having trouble installing the Metalogix Extensions Web Service. Are there any steps I can take to troubleshoot?

Answer

Yes, there are some steps you can take to troubleshoot installation issues for the Metalogix Extensions Web Service.

The first thing that you want to check is that the account that is being used to install the Metalogix Extensions Web Service has all the necessary permissions. This user account needs to be able to run the STSADM commands on the installing system, and also needs the following permissions:

·SharePoint Site Collection Administrator

·Farm Administrator

·Read/Write access to the Content Database (DB)

·Administrator on the installing system

In some cases users can receive a message saying "Could not deploy SharePoint solution: Cannot open SPAdminV4 service on computer." when they try to install the Metalogix Extensions Web Service. There are two possible methods for working around this issue.

1.Navigate to the folder containing the Metalogix Extensions Web Service installation EXE file. Right-click on this file and choose Run as Administrator. The Web Service should now be able to install. Some instances of Windows will automatically block services from being registered fully. In these cases, running as administrator should get around this issue.

2.In some cases, users are not able to use the Run as Administrator command, or this does not solve the issue, then there is a second workaround method that can be used. The alternate solution is to turn off the User Access Control (UAC) and reboot the server. This should allow the installing account to correctly install and deploy the Metalogix Extensions Web Service. Once installed and deployed you can re-enable UAC.

After the Web Service has been installed, there is a check that can be made to see if the Web Service can be detected on any given machine. For more information on running this check please see the After Installing the Metalogix Extensions Web Service section of the Installing the Metalogix Extensions Web Service page.

Installing the Extensions Web Service on Specific Systems

Question

I want to have more control over installing the Metalogix Extensions Web Service, and only install it on some systems. Is this possible?

Answer

Yes this is possible, however, the method for this will change slightly depending on the version of the Metalogix Extensions Web Service you are trying to install. The Metalogix Extensions Web Service installation file contains and deploys a WSP solution file throughout a SharePoint farm.

If you are trying to install version 5.1.0.0 or later:

1.Open a Command Prompt window, and set the directory to the same directory that the EXE installer file is located in.

2.Enter the name of the EXE installer file followed by /v and /a. For example, Metalogix Extensions Web Service Setup v.5.1.X.X /v /a (replacing the "X" with the version number). It is important to make sure there is a space between the "/v" and "/a" values.

NOTE: A "/?" value can be entered after the name of the EXE file to see a list of the command line parameters.

3.This will open the InstallShield, but will not actually install the Metalogix SharePoint Extensions Web Service. Instead it will allow you to select a desired extraction location and it will extract the WSP file and the MSI file.

If you are trying to install a version before v.5.1.0.0 you can (extracting from the WSP file):

1.Open a Command Prompt window, and set the directory to the same directory that the EXE installer file is located in.

2.Then enter the command: msiexec /a "Metalogix SharePoint Extensions Web Service - vX.X.XX.XX.msi" (replacing the "X" with the version number).

3.This will open the Install wizard, but will not actually install the Metalogix Extensions Web Service. Instead it will allow you to select a desired extraction location and it will extract the WSP file to that location.

After the files are extracted users can install the files as they choose.

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