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Metalogix Content Matrix 8.8 - Public Folder Editon User Guide

Introduction Entering the License Key Content Matrix Console End User Interface Installing the Email Viewer Webpart Connecting to Public Folders Connecting to SharePoint Preparing for Your Migration Configuring Copying Options Saving or Running a Migration Action Log Files Using PowerShell with Content Matrix Modifying Content Matrix Configuration and Settings Frequently Asked Questions About Us

Frequently Asked Questions

This section answers some of the most frequently asked questions about using Metalogix Content Matrix.

Keyboard Shortcuts

Question

Are there any keyboard shortcuts in the Metalogix Content Matrix Console? If so, what are they?

Answer

Yes, there are a few basic keyboard shortcuts within the Metalogix Content Matrix Console. They are:

·Ctrl + A - This will Select All items within the Items view or in any of the logging sections (such as the Job List section or the Log Viewer).

·Ctrl + C - This will Copy any selected item(s) within Explorer view or Item view, including sites and lists. It will also copy any selected item(s) or information within the logging sections (such as the Job List section or the Log Viewer).

·Ctrl + V - This will Paste any selected item(s) within Explorer view or Item view, including sites and lists. It will also paste any selected item(s) or information within the logging sections (such as the Job List section or the Log Viewer).

·Delete - This will Delete any selected item(s). This applies to all views and items within Metalogix Content Matrix.

·Ctrl + P - This will open the Properties dialog for any selected item in Metalogix Content Matrix, in both the Explorer view and the Items view.

·Ctrl + S - This will open the Save dialog for the current Job list.

·F2 key - This will Rename any selected job list in the Job List in the main UI. Simply select the desired job list, in the Job List section, press F2, and type in the new name for the job list.

·F5 key - This will Refresh any selected node in the Explorer View. This is the same as using the Refresh node option in the context (right-click) menu.

License Key Troubleshooting

Question

I have been unable to get Metalogix Content Matrix to recognize my license key. When I copy and paste it into the box, I get a "the specified license key is invalid" error.

Answer

Here are some things to check:

·Confirm that the license you are installing is for the correct application versions of Metalogix Content Matrix. Contact Quest to verify that it is.

·When performing an offline key activation, make sure to enter the long key in its entirety, including the "=" symbol at the end of it.

·Verify that you have write privileges to the registry. The installer will fail if the registry is locked. In some cases there may be a group policy that is preventing the user from adding the key in the registry, despite the user having the correct permissions.

·Some versions of Windows will automatically block write access to the registry under the user account, even if that account has write access to the registry. In this case you can go to the application installation folder, right click on the application executable, and choose 'Run as Administrator'. Then re-enter the license key.

Email Viewer Web Part Troubleshooting

Question

I'm having problems using the Metalogix Email Viewer web part. Are there any troubleshooting steps that I can take?

Answer

There are a few basic things that can be checked if having trouble with the Email Viewer web part. These depend on what, if any, error messages are returned when trying to load the web part. Below are some of the potential errors that may be encountered and possible solutions to resolve the issue.

·Application Session is disabled. Please enable it in web.config. - This error message can be encountered when trying to load the Email Viewer web part. This is generally due to the Session State not being configured in the web.config file in the SharePoint environment that the web part is installed on. To resolve this message, the two Session State settings in the web.config file must be set. Refer to the Enabling the Email Viewer Web Part After Installation section of the Installing the Email Viewer Webpart page for details.

·System.IO.IOException.Directory name is invalid - This error message can sometimes be displayed when trying to load the Email Viewer web part. To resolve this message users must do the following:

1.Start IIS Manager.

2.Browse to, and select, the SharePoint application pool for the location that is using the Email Viewer web part. This should be the SharePoint application pool location that the error message is being shown.

3.Right-click on this application pool to open the context menu, and select the Advanced Settings option.

4.Choose the Load User Profile option, and set the value to False. Then click OK.

5.Click OK again to complete the process.

The error message should now be resolved.

For any further troubleshooting with the Metalogix Email Viewer web part, please contact Quest Support.

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