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Metalogix Backup for SharePoint 6.5.1 - Release Notes

Metalogix® Backup for SharePoint 6.5.1

Release Notes

March 2019

These release notes provide information about the Metalogix® Backup for SharePoint 6.5.1 which is a patch release.

·Resolved Issues

·Known Issues

·Version History

·System Requirements

·Product Licensing

·Third Party Contributions


Resolved issues

The following is a list of issues addressed in this release.


Work Item

Case No.

Unable to import backup sets from Tivoli Storage Manager (TSM) because the drop down in the mount wizard remains blank.



Failed to activate the product after an upgrade to version 6.5



On a single server farm with both Netbios and FQDN server names listed as separate servers in SharePoint Central Admin, backups will not progress and stays at 0%





Known issues

The following is a list of issues, including those issues attributed to third-party products, known to exist at the time of release.

Install issues


Reference No.

The configuration wizard fails to install the backup services when the WFE server is configured with an IP address.


Farm backup and restore issues

If you use a scheduled farm backup with differential backups to back up a SharePoint component and also use another product that uses Microsoft Volume Shadow Copy Service (VSS) to perform a backup of the same component, the Metalogix SharePoint Backup differential backups succeed, but cannot be used to perform a restore. This happens because use of the third-party product invalidates the data that VSS uses to create differential backups.

In the same way, if the other product supports differential backups and you perform a full backup with Metalogix SharePoint Backup, you may interfere with the other product.

If you use multiple products to perform backups, you should only use full-farm backups in Metalogix SharePoint Backup.


Reference No.

Old backup sets from Tivoli Storage Manager (TSM) cannot be groomed.


An incorrect error message appears when adding a farm on a SharePoint Server that does not have the minimum .Net framework installed.


The primary backup service uses more memory than the secondary backup service.


Site Collections cannot be restored, either in-place or out-of-place, from a Web Application (WAP) created in a Web Front-End server that is not set as the "Primary Backup Service".


List items from a backup list cannot be restored out-of-place if the target is a folder in the same list in the same sub-site as in the backup source.


Out of place restore operations for SharePoint components skip a user account when a host-named site collection is selected as target in SharePoint 2010.


The Metalogix mount wizard allows the mounting of encrypted imported backup sets when the password has been typed in incorrectly the first time.


User receives a warning when attempting to install the management Service with an account that only has DB_Creator and Security Admin privileges over SQL.


The import backup set in a multi-farm scenario works properly the first time, but if the user attempts to import the same backup set one more time over a different farm managed by the same Management Service, then the import operation fails, even if the information dialogue indicates otherwise.


During an out-of-place restore, discussion board items are being restored without the attached images.


Changing the name of a discussion board list in the restore wizard during an in-place and/or out-of-place restore operation restores the items selected for a discussion board but does not update the name of the board.

122993, 123487

It is not possible to mount a content database from BAK files with multiple passwords.


The default backup location of SQL Management Studio console is being removed after executing a Farm backup operation.


It is not possible to mount a content database between SQL 2014 servers when the target SQL has the master key and certificate imported from source SQL server.


BAK file backups made using file group option fails at time to mount the content database.


The Management Console displays two elements (a folder and an item) for each discussion board item.


Backup content is displayed empty when MDF and LDF files of a non-content database are selected in the browse option of Mount and Link CDB wizard.


Workflow creates an incorrect task type after a restore operation in SharePoint 2013.


List and document libraries with numbers in their title may be out of order after executing a restore operation.


The background image of a custom theme is not restored on SharePoint 2013.


Differential backups are escalated to full backups if other VSS snapshots are taking place against the same DBs.


SharePoint Backup cannot retrieve the SharePoint farm structure if the SharePoint Search Databases and are not part of the SQL AlwaysOn availability group and/or the listener is mapped to a server that does not contain the SharePoint database.


When a site collection containing another language is restored, the left pane with links and other fields is restored to that language rather than the primary one.


The Import Wizard allows the same BAK file to be imported more than once.


Issue where disk space information cannot be retrieved by the management console when the Amazon or Azure backup sets are marked as the primary backup set.


Items or Lists that have metadata are not restored over a different site collection or web application.


Issue where users receive an error message related to "Failed to call GetTypes on assembly Microsoft Analysis Services" when mounting a content database from a previous SharePoint version.


An out-of-place restore completes with error when the backup set is located on a Tivoli Storage Manager (TSM) 6.x server


General issues


Reference No.

Project Server service application cannot be backed up in SharePoint 2013.


When a Tivoli Storage Manager (TSM) API recreates a session several times, an unexpected error occurs when the Backup service is restarted.


The System Account is not restored if objects being restored have unique permissions.


Information related to workflows is lost when restoring a Site Collection or a Sub Site.


For Group Work Site Template, Basic Meeting Workspace Template or Record Center template, of SharePoint 2010 built-in calendar, team discussion, and task web parts are restored but the look and feel is slightly different.


When restoring sites that use Personalization site templates in SharePoint 2010, the built-in web parts are restored in different places.


It is not possible to enable the Nintex feature when the Site was restored from a Site Collection without Nintex configuration for SP2010.


User may be unable to verify account during Configuration Wizard because the user account provided in the Configuration Wizard is on a different Organizational Unit (OU) than users contained in the Active Directory (AD). Additionally, this user account does not have read permissions in the Users container.

Workaround: Make sure that this user account has at least read permission in the Users container.


SharePoint Backup 5.0 does not prevent users from mounting a BAK file more than once, allowing for the creation of additional mounted content database of the same BAK file.


Granular backup and restore considerations

You rely on the backup and restore solution that you select to safeguard the data that is stored in your SharePoint farm. For you to trust the backup solution that you use, you need to fully understand the abilities and limits of the tool that you select. Metalogix is committed to giving you the information that you need to know about Metalogix SharePoint Backup.

Metalogix SharePoint Backup can back up both SharePoint farm components and granular SharePoint objects. Farm component backups and granular backups work differently, and have different advantages and limitations. Your needs and your SharePoint environment may call for you to use one of the backup methods and not the other. Most SharePoint 2010 farms use both methods, because they are complementary, rather than a direct replacement.


Reference No.

"Secondary Administrator" option available on the Restore wizard does not work when restoring a Site Collection, as the secondary administrator is not added during a restore.


Restoring a News-feed results in the loss of content after a granular restore operation on SharePoint 2013


Recommended solutions

The Quest Knowledge Base contains recommend solutions to known issues (such as those that follow), and can be accessed from the Community Portal at


Reference No.

What ports are used by Metalogix SharePoint Backup?


Metalogix SharePoint Backup Management Console constantly displays the "Loading ..." message when you attempt a backup or restore.


Users receive 'Access is Denied' or '403 Forbidden' error while sites are being backed up with Metalogix SharePoint Backup.


Warning during backup, "Unable to export the XML for web part."


Error when configuring WFE for Metalogix SharePoint Backup, "Unable to retrieve the configuration database connection string."


Version History

Resolved issues from previous versions are listed below.

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