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Metalogix Archive Manager for Exchange 8.5 - PST Importer Administration Guide

Upload PSTs immediately

Files found by the PST Gatherer will be uploaded automatically depending on the upload start time specified for that client computer. You can start uploading PST files immediately if necessary.

To start uploading PST files immediately:

1.From the PST Importer menu click PST Gathering and then click Clients and PST files.

2.In the Gatherer management window right-click the client for which you want to start the immediate upload. Select Tasks > Upload from the context menu. PST file upload starts immediately.

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3.Click the Refresh icon in the toolbar and check the Status column in the Files list. The status value changes from UPLOADING to UPLOADED or ERROR as files are uploaded.

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4.If the upload status indicates ERROR then the PST file could not be uploaded. There could be several reasons. For example, the file was deleted from the disk or the file was removed from its original path after a search action. To analyze the error, right-click the PST file and select Show error information from the context menu.

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info

NOTE: To re-upload one or more specific files from the Files list, initiate a search action on the same client computer as described in the Search for PSTs immediately topic. When the file gets displayed in the Files list, right-click the file and select Upload file(s) from the context menu.

 

Import and archive uploaded PST files

PST files are imported by the PST Import wizard to their destination mailboxes and destination folders and then archived.

To import and archive uploaded files:

1.From the PST Importer menu click PST Gathering and then click Clients and PST files.

2.In the Gatherer management window click the Import wizard icon to open the PST Import wizard.

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3.The Mailbox Action window displays the list of uploaded PST files. Select the files which you want to import.

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4.Click Next. The Summary window opens. Verify that the PST files selected for import appear in the Summary list.

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Number of threads - set the number of threads to process the import. The more the threads, the higher is the import speed. However, it means also a higher network load.

5.Click Finish to start the import.

6.Click Close when the import completes. Imported and archived PST file status in the Files list of the Gatherer management window changes to PROCESSED.

Troubleshooting

Cannot import PST file of any type

Probably the MAPI is not configured to use Microsoft Outlook data files (PST files).

Details: To use PST files in MAPI profiles, the Extended MAPI must know how to handle them. The MAPISVC.INF file must contain the correct service provider entry to successfully use PST files in Archive Manager.

If the MAPI subsystem is installed along with the MS Exchange Server, the MAPI binaries and the MAPISVC.INF file are located in the folder c:\Program Files\Common Files\System\Mapi\1033\NT. If the MAPI is installed along with MS Outlook, the binaries are located in c:\WINNT\system32.

 

The [Services] section should contain the following entries:

MSPST MS=Personal Folders

 

The service definition:

[MSPST MS]

Providers=MSPST MSP

PR_SERVICE_DLL_NAME=mspst.dll

PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}

PR_SERVICE_SUPPORT_FILES=mspst.dll

PR_SERVICE_ENTRY_NAME=PSTServiceEntry

PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY

[MSPST MSP]

34140102=4e495441f9bfb80100aa0037d96e0000

PR_PROVIDER_DLL_NAME=mspst.dll

PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}

PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER

PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE

PR_DISPLAY_NAME=Personal Folders

PR_PROVIDER_DISPLAY=Personal Folders

 

The same for [MSUPST MS] service.

Symptoms: If the above service providers are missing in the MAPISVC.INF file, the following error is displayed by Archive Manager (in debug output) when importing a PST file:

CProfileManager::PSTAdd >> Cannot create msg service MSPST MS 8004010F

CProfileManager::PSTAdd >> Exception 8004010F CProfileManager::PSTAdd >> Cannot create msg service MSPST/MSUPST MS %08X

CProfileManager::PSTAdd >> Cannot create msg service MSUPST MS 8004010F

CProfileManager::PSTAdd >> Exception 8004010F CProfileManager::PSTAdd >> Cannot create msg service MSPST/MSUPST MS %08X

 

Remark: The error code 8004010F stands for MAPI_E_NOT_FOUND and indicates that the required data was not found on the object. (e.g. the MSPST MS service provider was not found)

Cannot import Unicode PST files

Probably the MAPI is not configured to use Unicode PST files or no Outlook was installed on the PST Importer server.

Details: The service provider MSUPST MS must be included in the MAPISVC.INF file. For detailed description of the MAPISVC.INF file see question Q1.

Symptoms: The following lines can appear in the debug output:

CProfileManager::PSTAdd >> Cannot create msg service MSUPST MS 8004010F

CProfileManager::PSTAdd >> Exception 8004010F CProfileManager::PSTAdd >> Cannot create msg service MSPST/MSUPST MS %08X

 

Remark: The error code 8004010F stands for MAPI_E_NOT_FOUND and indicates that the required data was not found on the object. (e.g. the MSPST MS service provider was not found)

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