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Metalogix Archive Manager for Exchange 8.1.1 - PST Importer Administration Guide

Automated importing of .pst files


So far we have described the process related to manual importing of Microsoft Outlook data files. The process can be automated using our Gatherer service jointly with the Importer service. Then use the Import wizard (see “How to import uploaded PST files”) to archive uploaded pst files


Gatherer service stands for PSTGathererSv;


Importer service stands for MAMPSTImporterSv;

The Gatherer service basically gathers .pst files placed on client computers and uploads them to the PST Import Server computer to a unique folder specified for each such client computer (see the section “How does the process work”). The Import wizard can then import those .pst files to their respective destination mailboxes and folders and archive them afterwards.

NOTE: The Gatherer service is not a part of the PST Importer setup. It has to be installed on a client computer via PSTGatherer.exe file as described below.



To use PST Importer for automated importing and archiving, the PSTGatherer.exe file (Gatherer service) needs to be installed on all client machines where gathering of .pst files is to take place. In the case that a firewall is installed, make sure that communication between the PST Import Server machine and client computers is enabled for the Gatherer service. (For firewalled systems communication between the server computer and client computer is disabled and therefore communication between the Gatherer service and the Importer service running on the server computer is blocked). See How to enable the Gatherer service on a firewalled Windows 7 and 10 for an example about enabling communication with the Gatherer service. If you are using other systems, please make sure to enable this communication.

After installing the Gatherer service on client computers, and enabling it for firewalled systems, make sure it is started (simply click Start /Programs /Administrative tools /Services to check the status of PSTGathererSv). Also make sure that the Importer service is started on the PST Import Server computer (simply click Start /Programs /Administrative tools /Services to check the status of MAMPSTImporterSv).

Installing the Gatherer service on client computers


In the following lines we describe installation using Archive Manager PSTGatherer.exe setup – standard step-by-step installation.

The Gatherer is usually needed on multiple workstations. It is possible to install it using Group Policy or other tools designed for software installation on multiple clients from a central location. The setup file can be started with parameters defining the configuration values and run in "silent mode", without the need of going through the wizard steps. For more information on parameterized installation, please refer to “Installing PST Gatherer” manual.

To install the Gatherer service:


Double-click Archive Manager PSTGatherer.exe.


On the Welcome page click Next. Read the License Agreement. If you agree, select I accept… and click Next.



In the next dialog you can choose the installation folder. As the default the product installs in C:\Program Files (x86) \ Metalogix \ MAM4Exchange \ PSTGatherer. The installation folder can be changed by using the Change button. Click Next.



In the Install types window you can define whether the PST Gatherer should run as a service or as an application.


Why run PST Gatherer as an application?


Users may keep pst files not only on local drives, but also on the network shares. In this case pst files should be gathered from both local drives and network shares.


If PST Gatherer is installed as an application, it will run in the user context. At the client PC in the task manager you will see the PSTGatherer.exe process running under the logged on user. In this case the PST Gatherer will have rights to search on all local drives and network shares where the user has rights to access.


If PST Gatherer is installed as a service, it will be running as LOCAL SYSTEM which has rights only locally on the local drives. Thus PST Gatherer will be limited to search files only on the local drives.


When Application is selected, there are two more choices available:

Autostart – when checked, PST Gatherer application will start whenever the user specified on the previous page logs on.

Show in tray – when checked, a tray icon of this application will be displayed





Enter the name of the PST server (in our case VMXDEMO) or browse for it. In the Search conditions window you can enable the Gatherer to search also network drives on the given computer (Allow to search network drives on the client). If the option is checked, specify which drives are allowed and which are disabled in the respective text fields. Click Next.



NOTE: The asterisk (*) stands for all accessible drives. Should you wish to specify several drives in the Allowed or Disabled drives list, separate the drive letters by the pipe symbol “|”, e.g. A|B in the Disabled drives list would mean the Gatherer does not search the A and B drive (which are reserved for Floppy disks usually).



Click Install and wait until the service is installed.




Click Finish to complete the installation.


PST Gatherer installed as a service:

After installing the Gatherer service on client computers and enabling it for firewalled systems, make sure it is started. Simply click Start /Programs /Administrative tools /Services to check the status of PSTGathererSv. Also check if the Importer service is started on the PST Importer Server computer, simply by checking the status of MAMPSTImporterSv.



IMPORTANT NOTE: Make sure to re-start the Gatherer service whenever it is updated/modified. To do so, simply select PSTGathererSv and then click on the Restart Service button on the toolbar.

PST Gatherer installed as an application:

If the PST Gatherer was installed as an application and you have selected the Show in tray check box during installation, you will not find it between services. Instead, its tray icon will appear. Double click it to open the Gatherer status window with the Gatherer status and path to PST files.



How to enable the Gatherer service on a firewalled Windows 7 and 10

To enable the Gatherer service on a fire-walled Windows 7 and 10 client computer, follow these steps:

1.Navigate to Start > Control Panel > System and Security > Windows Firewall.

2.Click the Allow a program or feature through Windows Firewall link.



3.Select the PAMPSTGathererSv and the Remote Assistance check boxes.


4.Click Allow another program. The Add a Program window appears.

5.Click Browse to locate the C:\Program Files (x86)\Metalogix\MAM4Exchange\PSTGatherer\Service\PAMPSTGathererSv.exe file.



6.Select PAMPSTGathererSv and click Open.


How does the process work


The Gatherer service searches through the client computer (all hard disks) as well as Outlook profiles for all .pst files. Those files are then uploaded to the PST Import Server computer under a unique folder created for each client computer under the following path c:\Program Files (x86)\Metalogix\MAM4Exchange\PSTs\. For each client computer there is a unique folder created with the same name (e.g. for a computer called VMXDEMO a file folder VMXDEMO is created). And then, for each uploaded .pst file there is a folder created under this unique folder (e.g. a .pst file uploaded from the VMXDEMO computer will be saved in a folder under the following path c:\Program Files (x86)\Metalogix\MAM4Exchange\PSTs\VMXDEMO\, as shown below).



Then the Importer service used by Import wizard can import .pst files located on the server computer under c:\Program Files (x86)\Metalogix\MAM4Exchange\PSTs\ to their destination mailboxes and destination folders and subsequently archive them.

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