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Metalogix Archive Manager for Exchange 8.1.1 - PST Importer Administration Guide

Addendum

 

Q1: Cannot import PST file of any type

A1: Probably the MAPI is not configured to use Microsoft Outlook data files (.pst files).

 

Details: To use .pst files in MAPI profiles, the Extended MAPI must know how to handle them. The MAPISVC.INF file must contain the correct service provider entry to successfully use .pst files in Archive Manager.

If the MAPI subsystem is installed along with the MS Exchange Server, the MAPI binaries and the MAPISVC.INF file are located in the folder c:\Program Files\Common Files\System\Mapi\1033\NT. If the MAPI is installed along with MS Outlook, the binaries are located in c:\WINNT\system32.

 

The [Services] section should contain the following entries:

MSPST MS=Personal Folders

 

The service definition:

[MSPST MS]

Providers=MSPST MSP

PR_SERVICE_DLL_NAME=mspst.dll

PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}

PR_SERVICE_SUPPORT_FILES=mspst.dll

PR_SERVICE_ENTRY_NAME=PSTServiceEntry

PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY

[MSPST MSP]

34140102=4e495441f9bfb80100aa0037d96e0000

PR_PROVIDER_DLL_NAME=mspst.dll

PR_SERVICE_INSTALL_ID={6485D262-C2AC-11D1-AD3E-10A0C911C9C0}

PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER

PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE

PR_DISPLAY_NAME=Personal Folders

PR_PROVIDER_DISPLAY=Personal Folders

 

The same for [MSUPST MS] service.

Symptoms: If the above service providers are missing in the MAPISVC.INF file, the following error is displayed by Archive Manager (in debug output) when importing a .pst file:

CProfileManager::PSTAdd >> Cannot create msg service MSPST MS 8004010F

CProfileManager::PSTAdd >> Exception 8004010F CProfileManager::PSTAdd >> Cannot create msg service MSPST/MSUPST MS %08X

CProfileManager::PSTAdd >> Cannot create msg service MSUPST MS 8004010F

CProfileManager::PSTAdd >> Exception 8004010F CProfileManager::PSTAdd >> Cannot create msg service MSPST/MSUPST MS %08X

 

Remark: The error code 8004010F stands for MAPI_E_NOT_FOUND and indicates that the required data was not found on the object. (e.g. the MSPST MS service provider was not found)

 

 

 

 

Q2: Cannot import Unicode PST files

A2: Probably the MAPI is not configured to use Unicode .pst files or no Outlook was installed on the PST Import Server.

 

Details: The service provider MSUPST MS must be included in the MAPISVC.INF file. For detailed description of the MAPISVC.INF file see question Q1.

Symptoms: The following lines can appear in the debug output:

CProfileManager::PSTAdd >> Cannot create msg service MSUPST MS 8004010F

CProfileManager::PSTAdd >> Exception 8004010F CProfileManager::PSTAdd >> Cannot create msg service MSPST/MSUPST MS %08X

 

Remark: The error code 8004010F stands for MAPI_E_NOT_FOUND and indicates that the required data was not found on the object. (e.g. the MSPST MS service provider was not found)

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