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Metalogix Archive Manager for Exchange 8.1.1 - PST Importer Administration Guide

About the documentation

Introduction

PST Importer is an Archive Manager for Exchange application that is used for retrieving and archiving Microsoft Outlook items from .pst files. This manual describes all procedures necessary for configuring and using PST Importer, and explains how to use it for importing Microsoft Outlook data files.

How to use this manual

For better understanding it is recommended to read this manual before using PST Importer. Moreover, the default settings need to be specified first.

Prerequisite knowledge

Working knowledge of MS Exchange Server 2019/2016/2013/2010 and of MS Outlook is a must.

 

 

 

 

 

 

Basic requirements and preparation

Software Requirements

On the computer where the PST Importer should run, you need to have installed:

·.NET Framework 2.0 SP2 or higher

·MS Outlook 2019 (32 bit) /2016 (32 bit) / 2013 (32 bit) / 2010 (32 bit)

oIn case of Exchange 2010, Outlook 2010/2013/2016 is supported.

oIn case of Exchange 2013, Outlook 2010/2013/2016/2019 is supported.

oIn case of Exchange 2016, Outlook 2010/2013/2016/2019 is supported.

oIn case of Exchange 2019, Outlook 2013/2016/2019 is supported.

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NOTE: All versions of Outlook specified above require the latest Office service pack and public updates..

However, the recommended configuration is:

·Windows Server 2008 R2 SP1

·.NET Framework 2.0 SP2 or higher

·Outlook 2010 (32bit) / 2013 (32bit) /2016 (32 bit) / 2019 (32 bit)

oIn case of Exchange 2010, Outlook 2010 is needed.

oIn case of Exchange 2013, Outlook 2010/2013 is needed.

oIn case of Exchange 2016, Outlook 2013/2016 is needed.

oIn case of Exchange 2019, Outlook 2019 is needed.

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NOTE: All versions of Outlook specified above require the latest Office service pack and public updates..

Since Microsoft Outlook data files (.pst files) are handled exclusively by Microsoft Outlook Extended MAPI, it is necessary to have it configured properly on the computer where importing of .pst files takes place. PST Importer works with two types of .pst files:

·ANSI data files

·UNICODE data files

Configuring Extended MAPI

The Extended MAPI (the messaging API used by Microsoft Outlook) cannot handle Microsoft Outlook data files, unless its configuration file (MAPISVC.INF) contains messaging services to handle them. Therefore all messaging services installed on the computer must be added to the MAPISVC.INF file.

·When no Microsoft Outlook is installed, then the MAPISVC.INF file is located in the Windows system folder (C:\Windows\system32), and the Extended MAPI configuration is read from this file.

·When Microsoft Outlook is installed, then a MAPISVC.INF file is created in the C:\Program Files\Common Files\System\MSMAPI\1003 folder, with all messaging services having been added to Microsoft Outlook included.

Configuration file located under C:\Windows\system32\ MAPISVC.INF must be updated with the one located under C:\Program Files\Common Files\ System\ MSMAPI\ 1003\ MAPISVC.INF before running PST Importer.

To update Extended MAPI configuration file (MAPISVC.INF), follow these steps:

1.

Locate the MAPISVC.INF in the Windows system folder (C:\Windows\system32).

2.

Locate the MAPISVC.INF in the Common Files\System folder (C:\Program Files\Common Files\System\MSMAPI\1003\).

3.

Make a backup copy of both files.

4.

Overwrite the MAPISVC.INF file in the Windows system folder (in C:\Windows\system32) with the one located in the Common Files\System folder (C:\Program Files\Common Files\ System\ MSMAPI\1003\). This will ensure that Extended MAPI will be using the proper configuration file.

In order to work with Microsoft Outlook data files (.pst files), it is crucial to have the MAPISVC.INF file configured correctly. If messaging services are missing in the MAPISVC.INF file, no importing of Microsoft Outlook data files (.pst files) will take place. Note that some of the values are different on different computers.

For more information see the Addendum section.

When modifications are done, close all applications which are using Extended MAPI to force the reload of MAPISVC.INF.

When you are done with the Extended MAPI configuration file, proceed further.

PST Importer

 

PST Importer can be used for manual as well as automated importing of Microsoft Outlook data files and subsequent archiving of their items. We will describe both types of importing in detail.

 

You may have installed PST Importer together with our Archive Manager for Exchange. It is one of its components. When installing the Metalogix Archive Manager for Exchange you will be prompted to select its individual features. In the Select Features window select the PST Import component and install it.

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Manual importing of .pst files

 

The process related to manual importing of Microsoft Outlook data files (.pst files) is done in four phases in general:

•

Loading a .pst file;

•

Assigning an “owner” (destination mailbox);

•

Importing items from a .pst file to the destination mailbox;

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Archiving

Before using PST Importer, you need to specify the configuration settings, i.e. the location of four folders that will be used by the program (Import, BadProcessed, Processed, and Log). It is also necessary to specify a default “owner” and a default “destination folder”. By an “owner” we mean a “destination mailbox” where the items from a .pst file will be imported to. By a “destination folder” we mean an Outlook folder in the owner’s mailbox which will be the root folder for the whole .pst tree structure, if specified.

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