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Metalogix Archive Manager for Exchange 8.1.1 - ArchiveWeb Manual

Export Tasks IIS Settings Suggestions

Export tasks such as "Export to ZIP" or "Export to PST" can be very resource consuming and can cause some issues, especially time-outs. To minimize these problems, try configuring the following settings:

 

Process Model - Idle Time-Out

Modify the Idle Time-Out setting for AWAppPool7, FilePAMAppPool and/or EPAMAppPool4 application pools in the IIS.

For example: Go to IIS -> Server Name -> Application Pools -> AWAppPool7 and click Advanced settings. Set the value to zero.

 

ExpTasks1

 

Web Sites - Session Time-Out

Export task can run several minutes or hours. During execution a session time-out can occur. This will cause the failure of the task operation.

To prevent this from happening, modify the Time-out setting for ArchiveWeb, ExchangePAMWS and/or FilePAMWebService web sites in the IIS to large enough number.

For example: Go to IIS -> Server Name -> Sites -> Default Web Site -> ArchiveWeb click on Session State

ExpTasks2

 

Please note: for ArchiveWeb web application – make sure the “sessionState” setting in web.config is synchronized with IIS’ cookie time-out. Application session time-out will expire when the IIS’ cookie time-out value is reached therefore for correct ArchiveWeb functionality the “sessionState” in web.config should be set to same or lower value.

 

ArchiveWeb installed on a remote server (Archive Manager for Exchange)

 

ArchiveWeb – as a feature of Archive Manager for Exchange - can be installed separately on a remote server. In that case, administrator need to check the correct configuration in the ArchiveWeb configuration file. Its default location is:

C:\Program Files\Common Files\PAM\Web\ArchiveWeb\web.config

1.Check the provider section. It has to contain the Archive Manager for Exchange provider (the example below contains also the Auditing provider).

 

 <ePAMData defaultProvider="DEFAULTePAMData">

   <providers>

      <add name="DEFAULTePAMData" type="PAMWebProviders.ePAMData.DEFAULTePAMDataProvider, PAMWebProviders"/>

            <add name="Auditing" type="Auditing.LogProvider, AuditProvider"/>

       <remove name="EXTePAMData" type="PAMWebProviders.ePAMData.EXTePAMDataProvider, PAMWebProviders"/>

   </providers>

 </ePAMData>

 

 

2.Check also the following keys. They are important for making the connection to the Archive Manager for Exchange server. Check whether they contain the correct information. Example:

 

<add key="serverName" value="Pmac-pam"/>

<add key="clientName" value="PMAC-EX2007"/>

 <add key="PAMWS" value="http://Pmac-pam/exchangePAMWS/GetFile.aspx"/>

 

NOTE: serverName – contains the Exchange Archive server name

clientName – contains the local machine name

PAMWS – points to exchangePAMWS on the Archive Manager for Exchange server

 

Troubleshooting

This section offers solutions to most common problems users can encounter in relation to new ArchiveWeb 7.0.

IIS Error 403 Forbidden

When this error occurs after installing/updating the ArchiveWeb application it is necessary to execute the following commands from the command line to re-register the .NET Framework:

c:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe –iru

c:\WINDOWS\Microsoft.NET\Framewrok\v4.0.30319\iisreset

 

 

 

 

List of default ArchiveWeb permissions

 

The table below lists default user’s ArchiveWeb permissions. They are managed under Roles and Permissions.

 

 

Role

Default value

Exchange

Set "Legal Hold" flag

Denied

Exchange

Show "Legal hold" flag

Denied

Exchange

Show lost data

Allowed

Exchange

Compare mailbox with archive

Allowed

Exchange

Apply tags

Allowed

Exchange

Add comments to mails

Denied

Exchange

Show comments

Denied

Exchange

Delete item

Denied

Exchange

Restore items

Denied

Exchange

Show own mailbox

Allowed

Exchange

Show shared mailbox

Allowed

Exchange

Show public folders

Allowed

 

 

 

File

Set "Legal Hold" flag

Denied

File

Show "Legal hold" flag

Denied

File

Apply tags

Allowed

File

Compare file system with archive

Denied

File

Find files without shortcut

Denied

File

Add comments to files

Denied

File

Show comments

Denied

File

Delete files

Denied

File

Restore files

Denied

File

Show file server

Allowed

 

 

 

Search

Search mails

Allowed

Search

Search files

Allowed

Search

Save search result to database

Allowed

Search

Export to mailbox

Denied

Search

Export to PST

Denied

Search

Export to ZIP

Denied

Search

Delete saved result

Allowed

 

 

 

Statistics

Mails - Show statistics

Denied

Statistics

Files - Show statistics

Denied

Statistics

Export statistics

Allowed

 

 

 

Management

Define roles

Denied

Management

Extend retention time

Denied

Management

Configure Files servers

Denied

Management

File management

Denied

Management

Manage scheduler

Denied

Management

Search servers management

Allowed

Management

Logon in ArchiveWeb

Allowed

 

 

 

Auditing

Show auditing logs

Denied

Auditing

Export auditing logs

Denied

Auditing

Apply tags

Denied

Auditing

Access all mailboxes

Denied

Auditing

Export results to ZIP

Denied

 

 

 

Retention

Approve retention change requests

Denied

Retention

Create retention change request

Denied

Retention

Display (read-only) retention request

Denied

 

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