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MessageStats 7.6 - Report Pack for Lync & Skype for Business User Guide

About This Guide Installing the Report Pack Configuring MessageStats for Lync Managing your Database Using the Lync and Skype for Business Reports Appendix A: Configuring RPC through a Firewall

Setting Properties for Voice Calls

You can configure properties at a forest level that are used in the Enterprise Voice reports.

Using the Voice Properties pages, you can map voice routes to specific call types, specify the chargeback rates for different call types, and enter details for voice call routing.

Specifically you must set the parameters for the following information:

Mapping Voice Routes to Call Types

Voice routes in Lync or Skype for Business Server are used as follows:

In the report pack, you use the Call Types property page to map voice routes to specific call types.

The report pack retrieves the voice routes from Active Directory and displays them according to the priority assigned in Lync or Skype for Business Server. For voice routes, you can map call types at the forest level. You retrieve and map the global voice routes.

Call types help you identify the types of calls such as internal, local, long-distance, international, and toll-free.

1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Call Types and click New.
4
Click New Voice Routes and click OK.

If you have modified the voice routes on Lync or Skype for Business Server, you can click the Refresh link to retrieve the updated information.

1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Call Types and select the tab for the table you want to update.
4
Click Refresh.

In some situations, such as if you have migrated your users to a new pool, you can delete the call types table for the old pool using the Delete Table link.

1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Call Types and select the tab for the table you want to remove.
4
Click Delete Table and click OK.

Establishing Costs for Call Types

Once you have mapped the voice routes to specific call types in the report pack, you can define the chargeback rates for each call type. This information to reflect financial costs in the Voice Call Chargeback reports in the Enterprise Voice folder.

1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Financials.

Configuring Call Routing

To configure call routing, you must create or select a gateway, and enter the number of digits that are needed to dial long-distance or internationally. You can configure to apply a default value for all long-distance and international calls in all gateways, or you can configure long-distance and international calls on a per gateway basis.

When you specify the number of digits, you are referring to codes, not the actual telephone number. For example, if you are dialing directly within North America from a PBX (private branch exchange), you might enter the number 5 for long-distance calls (9 to access an external line, 1 to dial direct, and 3 digits for the area code).

1
Expand the console treeview and select the Lync & Skype for Business Server node.
2
Right-click and select Voice Properties.
3
Select Call Routing.
5
Click Add to add new information.
Click Edit to edit existing information.
7
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