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KACE Systems Management Appliance 9.1 Common Documents - Release Notes

Asset Management feature

Asset Management feature

This release of the KACE Systems Management Appliance (SMA) includes the following Asset Management feature.

Related assets added to location details: In addition to related devices, the Location Detail page now lists the assets associated with the selected location. You can add new assets or devices to a location, as required.

Endpoint communication features

Endpoint communication features

This release of the KACE Systems Management Appliance (SMA) includes the following endpoint communication features and enhancements.

Continuous integration with KACE Cloud Mobile Device Manager (MDM): The Inventory Information group on the Device Details page is updated in this version to include an extended set of fields collected from KACE MDM devices:

Field

iOS devices (DEP managed)

iOS devices (non-DEP managed)

Android devices

Activation Lock Bypass Code

Yes

No

No

Allow Supervised Activation Lock

Yes

No

No

DEP Managed

Yes

Yes

No

DEP Profile

Yes

No

No

DEP Profile Assigned By

Yes

No

No

DEP Profile Assigned Date

Yes

No

No

DEP Profile Status

Yes

No

No

Device Configured

Yes

No

No

Do Not Disturb

Yes

Yes

Yes

Exchange Device ID

Yes

Yes

Yes

First Enrolled

Yes

Yes

Yes

iCloud Enabled

Yes

Yes

No

Last iCloud Backup

Yes

Yes

No

Logged into iTunes

Yes

Yes

No

Wi-Fi Received

No

No

Yes

Wi-Fi Sent

No

No

Yes

WWAN Received

No

No

Yes

WWAN Sent

No

No

Yes

Identifying device issues: The appliance relies on the KACE SMA Agent to collect information from agent-managed devices in your organization. If a device encounters issues connecting to the agent, or other issues related to their environment, this prevents the appliance from obtaining inventory information for that device. The Device Issues list page, added in this release, identifies any agent-managed devices whose information does not appear in the inventory due to any of the following issues:

For more information about these issues, visit https://support.quest.com/kace-systems-management-appliance/kb.

Infrastructure features

Infrastructure features

This release of the KACE Systems Management Appliance (SMA) includes the following infrastructure features and enhancements.

Appliance chat enhancements: The appliance chat is updated in this version to display a list of existing Knowledge Base articles related to the Purpose of Your Chat, as specified. If none of the listed articles provide the information you need, you can continue to chat with a product specialist.
Decommissioning support for Samba v1: The appliance no longer offers the support for Samba v1 protocol. The minimum version supported is 2.0.
Access to KACE Agent Toolkit (KAT): A link to the KAT, formerly KaptureState, is added to the Support page in the System Administration Console. The Knowledge Base article describing the KaptureState utility, found on https://support.quest.com/kb/234337, no longer applies, and is as such marked as legacy.
Microsoft Azure support. As of this release, the appliance can start up and run in the Azure cloud. It is available in the Azure Marketplace and offered in several disk sizes that you can choose according to your business needs. To download a copy of the KACE SMA Setup Guide for Azure Platforms, visit https://support.quest.com/kace-systems-management-appliance/9.1/technical-documents.
SSO supports AES encryption. If you have previously enabled SSO, you must remove the device from the domain and then rejoin, to enable this change.

Resolved issues

Resolved issues

The following is a list of issues resolved in this release.

Table 1. Resolved Issues

Resolved issue

Issue ID

On newer Mac platforms, Mac BIOS fields were not being populated in the inventory.xml file that was uploaded to the appliance.

K1-20361

Logging in to the Kace GO app when user is their own manager sometimes resulted in an error.

K1-20306

It was not possible to remove Response Templates created by a user that has been deleted.

K1-20300

Process approval by email did not work correctly for Software Request Type processes.

K1-20292

Knowledge Base (KB) article attachments sometimes displayed incorrectly in Kace GO.

K1-20291

Duplicate email addresses in from or reply-to fields in emails from unknown users sometimes prevented ticket or new user from being created.

K1-20289

Single Sign On (SSO) sometimes did not work as expected in multi-organization appliances.

K1-20276

The Device Details page did not display the Choose Action Wake-On LAN options when using non-English locale.

K1-20274

In some cases, when creating a new organization, the administrator account could not log in.

K1-20266

The initial email was not sent for Process Workflows created with default owners for parent or child.

K1-20265

Raw SQL report results in blank output when parenthesis were used after a UNION clause.

K1-20261

With a non-default theme, going from one portal to another by URL change (for example, /systemui) could cause an error.

K1-20258

Raspbian agent download link on the Update Agents page redirected to /userui.

K1-20257

Testing an organization filter based on an IP address failed when a NAT (network address translation) address was used.

K1-20255

The Test button on the Organization LDAP Filter Detail page sometimes resulted in an error.

K1-20253

Mac OS 10.14 Mojave appeared under Other in OS picker.

K1-20248

The Show More link icon was broken in the Urgent Announcements section.

K1-20215

API call to fetch the machine list did not return agent managed devices as expected.

K1-20178

Displaying the detail of a parent ticket with many child tickets could fail.

K1-20133

Daily security output email may contain spurious warnings that should be ignored.

K1-20113

Agent did not clean kbot elements that were no longer assigned to the machine, potentially causing unnecessary disk space usage.

K1-20111

Replication failed when patch file name contained space.

K1-20108

Service Desk: Category Default Owner continued to receive email after ticket owner has been reassigned.

K1-20107

The CC list for a ticket queue was not respected in some cases.

K1-20105

Use of LDAP Smart Labels and Filters sometimes interfered with user logins.

K1-20099

Manager info was missing while importing LDAP users.

K1-20096

Task Schedule displayed runs prior to task's modified date.

K1-20094

Wake on Lan scheduling did not display hours or minutes for 'run every' or 'run on' schedule.

K1-20085

Memory error was observed when performing an online shell script on more than 24 devices.

K1-20018

VMware device commands sometimes do not return the proper error message.

K1-20009

Custom interval set for catalog inventory on a per-organization basis was not respected in some cases.

K1-20000

Asset Status was not shown in the View By option on the Contract list page.

K1-19995

The patch download schedule sometimes operated more frequently than requested in the Patch Download settings page.

K1-19993

Organization filter did not work, resulting in devices being mistakenly placed in the default organization.

K1-19983

A DataTables warning was sometimes seen when looking at list pages.

K1-19980

User import did not display attributes for existing users.

K1-19978

With SSL enabled, a curl timeout could be seen following kbot uploads.

K1-19972

User in CC or Category CC list was unable to access ticket if the user email case (upper/lower) did not match.

K1-19968

Service Desk: Manual Date Picker did not respect locale changes.

K1-19967

The "Unknown email address response" template sometimes failed to send if the Accept email from unknown users option was not selected.

K1-19963

The category with a nested drop-down sometimes did not display properly when My Profile was used on ticket.php.

K1-19962

Reports in the System Administration Console created by the wizard did not work as expected in some cases.

K1-19947

Page with a multi-select drop-down option did not print correctly.

K1-19945

SSO Kerberos used old RC4 (Rivest Cipher 4) instead of modern AES (Advanced Encryption Standard) ciphers.

K1-19938

Patch schedule Timezone setting could be incorrect if second "run on" option was used.

K1-19937

Patches not in subscription could be mistakenly re-activated after patch download.

K1-19934

With thousands of barcodes present, asset deletion could take a very long time.

K1-19923

In the User Portal "Urgent Announcement" message, the Show More icon (arrow) was missing.

K1-19919

Advanced Search of Assets returns "Location" as "Unassigned" in non-English locale.

K1-19916

Email ticket attachments and images with width less than 100 px were scaled up and caused thumbnail to be larger than original image.

K1-19909

An MSI file could end up in the C:\windows\temp directory instead of the agent directory.

K1-19908

FileVault Inventory did not properly report APFS (Apple File System) data.

K1-19897

The Backup Settings page was not visible after upgrade.

K1-19890

It was not possible to force inventory or Wake on LAN for device within role scope.

K1-19889

Process Parent Ticket failed to retain custom field value.

K1-19886

It was not possible to specify process description while creating new process.

K1-19878

The Show More link for Service Desk announcements sometimes did not function for longer messages.

K1-19872

Editing Service Desk announcement with line breaks caused additional line breaks to be inserted on each edit.

K1-19871

LDAP Import could silently fail if required field was missing.

K1-19867

Performance could be impacted when a high number of replicators were present.

K1-19865

HTML Markdown option on Service Desk email notifications broke tokens.

K1-19858

The Dell Update Catalog Comparison report was not accurate in some cases.

K1-19857

Apostrophe in user email replaced by HTML code '.

K1-19828

On Users list page, sorting by user locale resulted in error message.

K1-19813

Driver installation caused looping for certain drivers which were deployed through Dell Updates.

K1-19803

Custom logo was not displayed correctly in generated PDF report.

K1-19774

Asset Import Step 2 of 4 Asset Subtype: Drop-down menu did not display when file name contained an apostrophe.

K1-19773

All Queues view displayed tickets in ticket list even when user did not have rights to view the tickets.

K1-18687

Patching search for Windows 8.1 patches included Windows 8 patches.

K1-17979

It was not possible to mark a patch as active from the list view.

K1-17849

Creation of Detect patch schedule set Deploy All Patches flag to True.

K1-17081

Drag and drop sometimes did not work on dashboards in Firefox/Chrome on Windows.

ESMP-6104

Entering value greater than 59 on Every X minutes schedule produced unexpected behavior.

ESMP-5963

Cloning ticket through KACE GO sometimes did not update related tickets correctly in the newly created ticket.

ESMAS-4448

Invalid UTF8 characters error message displayed with KACE GO when creating or opening existing Service Desk tickets.

ESMAS-4349

Urgent announcement color scheme caused the content hard to read.

ESMAS-4310

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