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KACE Systems Management Appliance 9.1 Common Documents - KACE GO Getting Started Guide

Using the KACE GO Mobile App
Getting Started Frequently asked questions Troubleshooting About us

Frequently asked questions

Frequently asked questions

Can I prevent notifications at certain times?
Can I get access to the Dell™ Quick Resource Locator (QRL) app?
Which Managed Installations can I see on my device?
Does KACE GO store my data?
What is the best way to secure my KACE GO app?
Which features are accessible from the KACE GO home page?
Can I use the ticket URL ion Service Desk emails to view them directly in the KACE GO app?
Can I attach files to a ticket in KACE GO? Can I view attached files?
How do I define what a "recent ticket" is?
Can I review KB articles and other related resources in KACE GO?
I want to provide feedback. How can I do it?
What languages does the KACE GO app support?

Can I prevent notifications at certain times?

Yes. You can confine push notifications to particular times of day, and to particular days of the week.

By default, the setting for this feature is Off, which means that no schedule is in place and your device will receive all notifications. The feature can be turned on in the Settings window, and you can select the start and stop times for getting push notifications.

* 
NOTE: If you travel to a different time zone, you must log out and log back in to a KACE SMA from the new time zone in order for the system to recognize the change. Otherwise the push server might send a notification at an unwanted time.

Can I prevent notifications at certain times?

Frequently asked questions

Can I prevent notifications at certain times?
Can I get access to the Dell™ Quick Resource Locator (QRL) app?
Which Managed Installations can I see on my device?
Does KACE GO store my data?
What is the best way to secure my KACE GO app?
Which features are accessible from the KACE GO home page?
Can I use the ticket URL ion Service Desk emails to view them directly in the KACE GO app?
Can I attach files to a ticket in KACE GO? Can I view attached files?
How do I define what a "recent ticket" is?
Can I review KB articles and other related resources in KACE GO?
I want to provide feedback. How can I do it?
What languages does the KACE GO app support?

Can I prevent notifications at certain times?

Yes. You can confine push notifications to particular times of day, and to particular days of the week.

By default, the setting for this feature is Off, which means that no schedule is in place and your device will receive all notifications. The feature can be turned on in the Settings window, and you can select the start and stop times for getting push notifications.

* 
NOTE: If you travel to a different time zone, you must log out and log back in to a KACE SMA from the new time zone in order for the system to recognize the change. Otherwise the push server might send a notification at an unwanted time.

Can I get access to the Dell™ Quick Resource Locator (QRL) app?

Can I get access to the Dell™ Quick Resource Locator (QRL) app?

Yes. If you already have the Dell QRL app loaded on your device, you can gain access to it from two places within KACE GO. If you do not have the app already loaded on your device, KACE GO opens the App Store or the Playstore to enable you to download it.

* 
NOTE: The Dell QRL app is independent of KACE GO and there is no data integration between the two.

To open the Dell QRL app:

•
Access the Help window from the Login page, and click Quick Resource Locator.
•
Access the Help window from the action menu, and click Quick Resource Locator.
•
Go to the inventory detail page for a Dell-manufacturer device, and click Quick Resource Locator.

Which Managed Installations can I see on my device?

Which Managed Installations can I see on my device?

Only active Managed Installations (enabled = Yes) appear in KACE GO.

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