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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Configure Internet Explorer browser settings

Configuring browser settings for single sign on

Configure Internet Explorer browser settings
Configure Firefox browser settings
Use Active Directory single sign on to access the Administrator Console or User Console

To use Active Directory single sign on with Internet Explorer and Firefox browsers, users must configure their browser settings to use the appropriate authentication. The Chrome™ browser does not require any special configuration.

Configure Internet Explorer browser settings

To use Active Directory single sign on with the Internet Explorer, you must configure the browser's security settings.

1.
In the Internet Explorer browser, click Tools > Internet Options > Security.
2.
Select the appropriate security policy:
◦
If the KACE SMA is available on the Internet select Trusted Sites.
◦
If the KACE SMA is not available on the Internet, select local intranet.
3.
Click custom level, then scroll to the bottom of the list.
4.
Select automatic logon with current username and password. If this option is not selected, Internet Explorer cannot automatically log in to the Administrator Console or User Console even if single sign on is enabled on the KACE SMA.
Configure Firefox browser settings

To use Active Directory single sign on with Firefox, you must configure the browser's authentication settings.

1.
In the Firefox browser, type about:config in the address bar.
2.
In the Search field type the following network.negotiate-auth.trusted-uris.
3.
In the search results, double-click the name of the preference.
4.
In the string value box, enter the URL of the KACE SMA. For example, http://kace_sma.example.com, then click OK.
Use Active Directory single sign on to access the Administrator Console or User Console

When Active Directory single sign on is enabled on the appliance, users who are logged in to the domain can access the Administrator Console or User Console without entering their credentials on the KACE SMA login page.

Single sign on must be enabled through Active Directory. See Enable single sign on.
1.
Log in to the domain.
2.
In a web browser, type the hostname of the KACE SMA in the browser address field. To identify the host name, see Change appliance network settings.
* 
TIP: If you enter the appliance IP address, you are directed to the appliance login page instead of being signed on automatically.
The Administrator Console or User Console appears, depending on user account privileges.

Configure Firefox browser settings

Configuring browser settings for single sign on

Configure Internet Explorer browser settings
Configure Firefox browser settings
Use Active Directory single sign on to access the Administrator Console or User Console

To use Active Directory single sign on with Internet Explorer and Firefox browsers, users must configure their browser settings to use the appropriate authentication. The Chrome™ browser does not require any special configuration.

Configure Internet Explorer browser settings

To use Active Directory single sign on with the Internet Explorer, you must configure the browser's security settings.

1.
In the Internet Explorer browser, click Tools > Internet Options > Security.
2.
Select the appropriate security policy:
◦
If the KACE SMA is available on the Internet select Trusted Sites.
◦
If the KACE SMA is not available on the Internet, select local intranet.
3.
Click custom level, then scroll to the bottom of the list.
4.
Select automatic logon with current username and password. If this option is not selected, Internet Explorer cannot automatically log in to the Administrator Console or User Console even if single sign on is enabled on the KACE SMA.
Configure Firefox browser settings

To use Active Directory single sign on with Firefox, you must configure the browser's authentication settings.

1.
In the Firefox browser, type about:config in the address bar.
2.
In the Search field type the following network.negotiate-auth.trusted-uris.
3.
In the search results, double-click the name of the preference.
4.
In the string value box, enter the URL of the KACE SMA. For example, http://kace_sma.example.com, then click OK.
Use Active Directory single sign on to access the Administrator Console or User Console

When Active Directory single sign on is enabled on the appliance, users who are logged in to the domain can access the Administrator Console or User Console without entering their credentials on the KACE SMA login page.

Single sign on must be enabled through Active Directory. See Enable single sign on.
1.
Log in to the domain.
2.
In a web browser, type the hostname of the KACE SMA in the browser address field. To identify the host name, see Change appliance network settings.
* 
TIP: If you enter the appliance IP address, you are directed to the appliance login page instead of being signed on automatically.
The Administrator Console or User Console appears, depending on user account privileges.

Use Active Directory single sign on to access the Administrator Console or User Console

Configuring browser settings for single sign on

Configure Internet Explorer browser settings
Configure Firefox browser settings
Use Active Directory single sign on to access the Administrator Console or User Console

To use Active Directory single sign on with Internet Explorer and Firefox browsers, users must configure their browser settings to use the appropriate authentication. The Chrome™ browser does not require any special configuration.

Configure Internet Explorer browser settings

To use Active Directory single sign on with the Internet Explorer, you must configure the browser's security settings.

1.
In the Internet Explorer browser, click Tools > Internet Options > Security.
2.
Select the appropriate security policy:
◦
If the KACE SMA is available on the Internet select Trusted Sites.
◦
If the KACE SMA is not available on the Internet, select local intranet.
3.
Click custom level, then scroll to the bottom of the list.
4.
Select automatic logon with current username and password. If this option is not selected, Internet Explorer cannot automatically log in to the Administrator Console or User Console even if single sign on is enabled on the KACE SMA.
Configure Firefox browser settings

To use Active Directory single sign on with Firefox, you must configure the browser's authentication settings.

1.
In the Firefox browser, type about:config in the address bar.
2.
In the Search field type the following network.negotiate-auth.trusted-uris.
3.
In the search results, double-click the name of the preference.
4.
In the string value box, enter the URL of the KACE SMA. For example, http://kace_sma.example.com, then click OK.
Use Active Directory single sign on to access the Administrator Console or User Console

When Active Directory single sign on is enabled on the appliance, users who are logged in to the domain can access the Administrator Console or User Console without entering their credentials on the KACE SMA login page.

Single sign on must be enabled through Active Directory. See Enable single sign on.
1.
Log in to the domain.
2.
In a web browser, type the hostname of the KACE SMA in the browser address field. To identify the host name, see Change appliance network settings.
* 
TIP: If you enter the appliance IP address, you are directed to the appliance login page instead of being signed on automatically.
The Administrator Console or User Console appears, depending on user account privileges.

Unjoin the domain and disable Active Directory single sign on

Unjoin the domain and disable Active Directory single sign on

You can remove the KACE SMA from the Active Directory domain. Removing the appliance from the domain automatically disables single sign on as well.

1.
Go to the appliance Control Panel:
◦
If the Organization component is not enabled on the appliance, log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin, then click Settings.
◦
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click Security Settings to display the Security Settings page.
3.
In the Single Sign On section, click Unjoin Domain.
* 
NOTE: Users who are currently logged in to the User Console or Administrator Console remain logged in until their session ends. The next time they attempt to access the User Console or Administrator Console, however, they are required to enter their credentials.
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