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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

A

Glossary

The Administrator Console is the web-based interface used to control the KACE SMA. To access the Administrator Console, go to http://<KACE_SMA_hostname>/admin where <KACE_SMA_hostname> is the hostname of your appliance. If the Organization component is enabled, you can access the System-level settings of the Administrator Console at http://<KACE_SMA_hostname>/system. To view the full path of URLs in the Administrator Console, which can be useful when searching the database or sharing links, add ui to the URL you use to log in. For example: http://<KACE_SMA_hostname>/admin.

Monitoring alerts are messages that are generated on supported server devices and sent to the KACE SMA to alert staff about errors and issues being reported in the event and system logs of the devices. See Monitoring servers.

AMP (Agent Messaging Protocol) is the communications protocol used for communication between the KACE SMA Agent, which is installed on Agent-managed devices, and the KACE SMA. AMP provides optimized real-time communications for system-management operations. See Provisioning the KACE SMA Agent.

Appliance linking enables you to log in to one appliance and access all linked appliances from the drop-down list in the top-right corner of the Administrator Console, without having to log in to each appliance separately. You can link all of the Quest K-Series appliances you manage. See Linking Quest KACE appliances.

B

C

The ability to track changes made to items in the Administrator Console, such as scripts, reports, assets, and settings. See Configuring history settings.
NOTE: Notifications and daily reports come from the default address, Charlie Root, (root@<KACE_SMA_hostname>) and you cannot modify this address.
The Command Line Console is a terminal window interface to the KACE SMA. The interface is designed primarily to configure the appliance and enforce policies if the Administrator Console is not accessible. See Power-on the appliance and log in to the Administrator Console.

D

Compare to Not Discovered applications . See Discovered applications.

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