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On the General tab, make sure that the Enable Logging check box is selected. If it is not selected, select it, then send a test email to the appliance. |
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If the Organization component is not enabled on the appliance, log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin, then click Settings. |
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If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
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These other logs might also provide clues to the problem:
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Examine the Microsoft Exchange SMTP service logs in C:\windows\system32\ologFiles\*SMTP for problems. |
Solutions exist for some typical email errors.
Diagnostic Console Two-Factor Authentication (2FA) allows you to control access to the appliance back-end. When you enable SSH access to the appliance and create a tether, the Quest Support team can log in to the back-end of the KACE SMA using the appliance root password together with an access token. Tokens are provided in the Initial Setup Wizard. They can be viewed and regenerated using the Diagnostic Console Two-Factor Authentication page in the appliance System Console. Each token can only be used once and must be given to the Quest Support contact before they can log in to the appliance through the tether or the console.
To navigate to this page, log in to the KACE SMA System Console. On the left navigation bar, under Settings, click Support, and on the Support page, under Troubleshooting Tools, click Diagnostic Console Two-Factor Authentication.
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To replace the secret key and regenerate the offline tokens, click Replace Secret Key. |
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To regenerate offline tokens, click Regenerate Offline Tokens. |
Database table names can be used in reports and other database queries.
The following table lists organization-level (ORG1) database table names. Reference these table names when creating custom reports using SQL queries. See Create reports using SQL queries.
Service Desk: User Console | |
Service Desk: User Console | |
The following table shows the System-level (KBSYS) database table names. Reference these table names when creating custom reports using SQL queries. See Create reports using SQL queries.
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