You can download appliance activity logs from the Administrator Console. These logs can be useful during troubleshooting.
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If the Organization component is not enabled on the appliance, log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin, then click Settings. |
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If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
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For information about logs used in debugging, see:
If the Organization component is enabled on your system, you can change the number of days logs are retained. This setting appears in the Log Retention section of the appliance General Settings. See Configure appliance General Settings with the Organization component enabled.
This report runs on a daily basis and is sent by email to the system administrator. See Understanding the daily run output and Security run output.
Use the Agent's debugging features to troubleshoot Agent-related issues.
If devices do not show up in Inventory, ensure the Agent Debug Trace option is enabled on the Communication Settings page. For more information, see Configure Agent communication and log settings.
For additional assistance, go to the Quest Support website, https://support.quest.com/contact-support. This website contains a Knowledge Base you can use for troubleshooting.
To allow provisioning, you must open the firewall and configure security settings.
reg add HKLM\SYSTEM\CurrentControlSet\Control\Lsa /v ForceGuest /t REG_DWORD /d 0 /f
netsh.exe firewall set service type=FILEANDPRINT mode=ENABLE scope=ALL
netsh.exe firewall set service type=REMOTEADMIN mode=ENABLE scope=ALL
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