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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Download appliance activity logs

Download appliance activity logs

You can download appliance activity logs from the Administrator Console. These logs can be useful during troubleshooting.

1.
Go to the appliance Control Panel:
◦
If the Organization component is not enabled on the appliance, log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin, then click Settings.
◦
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
On the left navigation bar, click Support to display the Support page.
3.
Click Retrieve appliance activity logs.
The logs are downloaded in the k1000_logs.tgz file.

For information about logs used in debugging, see:

◦
Managing provisioning schedules
◦
Troubleshooting and debugging the KACE SMA Agent
◦
View appliance logs

If the Organization component is enabled on your system, you can change the number of days logs are retained. This setting appears in the Log Retention section of the appliance General Settings. See Configure appliance General Settings with the Organization component enabled.

Viewing the daily run output

Viewing the daily run output

The daily run output is a report that shows appliance information such as the disk status, network interface status, uptime and load averages, mail system health, and database status. Use this report to verify system status and identify issues that need to be resolved.

This report runs on a daily basis and is sent by email to the system administrator. See Understanding the daily run output and Security run output.

Troubleshooting and debugging the KACE SMA Agent

Troubleshooting and debugging the KACE SMA Agent

Resolve Windows security issues that prevent Agent provisioning

Use the Agent's debugging features to troubleshoot Agent-related issues.

If devices do not show up in Inventory, ensure the Agent Debug Trace option is enabled on the Communication Settings page. For more information, see Configure Agent communication and log settings.

For additional assistance, go to the Quest Support website, https://support.quest.com/contact-support. This website contains a Knowledge Base you can use for troubleshooting.

Resolve Windows security issues that prevent Agent provisioning

Resolve Windows security issues that prevent Agent provisioning

If Windows security settings prevent the KACE SMA from provisioning the Agent to Windows devices, you can reconfigure settings through a command prompt.

To allow provisioning, you must open the firewall and configure security settings.

1.
Open a command prompt on the device.
2.
Open the firewall and configure security settings:

reg add HKLM\SYSTEM\CurrentControlSet\Control\Lsa /v ForceGuest /t REG_DWORD /d 0 /f

reg add HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\system /v LocalAccountTokenFilterPolicy /t REG_DWORD /d 1 /f

reg add "HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server" /v FdenyTSConnections /t REG_DWORD /d 0 /f

netsh.exe firewall set service type=FILEANDPRINT mode=ENABLE scope=ALL

netsh.exe firewall set service type=REMOTEADMIN mode=ENABLE scope=ALL

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