You have added and enabled process templates. See Add, edit, and enable process templates.
1. |
a. |
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
◦ |
◦ |
Click Apply Changes to save the ticket and continue editing it. |
◦ |
Click Cancel to discard the ticket changes. |
See Create tickets from the Administrator Console Ticket page. The process ticket is created, and child tickets are created automatically for activities assigned to stage 1. Stage 2 child tickets are created when all stage 1 tickets are closed, and so on. If approvals are defined for the process, child tickets are created after the approvals are received for the process ticket.
You have created a ticket based on a process template. See Create process tickets to manage related tasks.
1. |
a. |
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
◦ |
◦ |
Click Apply Changes to save the ticket and continue editing it. |
◦ |
Click Cancel to discard the ticket changes. |
You have created a parent ticket based on a process template. See Create process tickets to manage related tasks.
1. |
a. |
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
◦ |
◦ |
◦ |
◦ |
Click Apply Changes to save the ticket and continue editing it. |
◦ |
Click Cancel to discard the ticket changes. |
You can delete processes using the Service Desk Processes list. If tickets exist for a particular process, the process can only be marked as disabled. To delete the process, the tickets created using this process must be deleted first.
1. |
a. |
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
3. |
© 2021 Quest Software Inc. ALL RIGHTS RESERVED. Feedback Terms of Use Privacy