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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Structure of importable scripts

Structure of importable scripts

You can create a script in an external XML editor and import it to the appliance.

Imported scripts must conform to the following structure:

The root element <kbots></kbots> includes the URL of the KACE DTD "kbots xmlns="">...<kbots>
One or more <kbot> elements.
Exactly one <config> element within each <kbot> element.
Exactly one <execute> element within each <config> element.
One or more <compliance> elements within each <kbot> element.

The following is an example of the XML structure for an appliance script:

In the preceding example, the </config> element corresponds to the Configuration section on the Script Detail page. This element is where you specify the name of the policy or job (optional), and the script type (policy or job). Within this element you can also indicate whether the script can run when the target device is disconnected or logged off from the appliance.

You can specify whether the script is enabled and describe the specific tasks the script is to perform within the <compliance> element.

Import scripts

Import scripts

You can import scripts to the appliance as needed.

Go to the Scripts list:
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
Select Choose Action > Import.

Duplicate scripts

Duplicate scripts

If there is a script that is similar to a script you want to create, you can duplicate that script and edit it as needed. Using duplication can be faster than creating a script from scratch.

Go to the Script Detail page:
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
At the bottom of the page, click Duplicate to display the Scripts page.

Using the Run and Run Now commands

Using the Run and Run Now commands

The Run and Run Now commands enable you to run scripts on target devices immediately without setting a schedule.

Running scripts without setting a schedule is useful when:

To run Online KScripts, target devices must have an Agent connection to the KACE SMA.

The Run Now command is available on these Administrator Console pages:

Run Now and Script Detail pages: Running scripts from the Scripting > Run Now page enables you to run the selected script on target devices.
Scripts page: Running scripts from the Scripts page using the Run Now option in the Choose Action menu enables you to run multiple scripts at the same time.
Mac Profile Detail: Using the Run Now command on the Mac Profile Detail page runs a script that installs or removes the selected Mac profile on target devices that have an Agent connection to the KACE SMA.
Mac Profiles: Selecting Choose Action > Run on the Mac Profiles page runs scripts that install or remove multiple Mac profiles at the same time, provided that target devices have an Agent connection to the KACE SMA.
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