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KACE Systems Management Appliance 8.1 Common Documents - Technical Specifications for KACE as a Service

KACE® as a Service Technical Specifications

KACE® as a Service Technical Specifications

This document lists the technical specifications of KACE® as a Service. KACE as a Service is a virtual appliance that runs within the Dell cloud, and the cloud infrastructure is configured to meet the requirements for hosting the appliance.

For additional KACE as a Service product documentation, go to https://support.quest.com/k1000-as-a-service/technical-documents.

Topics:

Feature requirements

Feature requirements

Some KACE features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.

The following features require a VPN connection:

In addition, the following User Console features are not supported in the cloud:

The My Computer tab in the User Console.

For more information, see the KACE as a Service Setup Guide. Go to https://support.quest.com/kace-systems-management-appliance/technical-documents to view documentation for the latest release.

Operating system requirements for Agent-managed devices

Operating system requirements for Agent-managed devices

The KACE Systems Management Appliance (SMA) Agent is an application that can be installed on devices to enable device management through the KACE SMA. The KACE SMA Agent can be installed on devices that meet the following operating system requirements.

For additional specifications, see the operating system vendor's documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.

Table 2. Operating system requirements

Operating system

Details

Windows®

 

Windows 8, 8.1, and 10

Professional, Enterprise

Windows 7

Professional, Enterprise, Ultimate

Windows Server® 2016

Essentials, Standard1, Datacenter1

1 Cannot be running in Server Core mode

Windows Server 2012, 2012 R2

Foundation, Essentials, Standard2, Datacenter2

2 Cannot be running in Server Core mode

Windows Server 2008 R2

Foundation, Essentials, Standard2, Datacenter2

2 Cannot be running in Server Core mode

Mac®

 

Mac OS X®

10.10, 10.11, 10.12, 10.13

Linux®

 

Linux Red Hat® Linux AS and ES

Versions 6.x – 7.x, 32-bit and 64-bit architecture

Ubuntu®

Versions 14.04, 16.04, 32-bit and 64-bit architecture

SUSE® Linux Enterprise Server

Version 11 - 12, 32-bit and 64-bit architecture

End of Support announcement

End of Support announcement

KACE products will be retiring support for OS versions that are no longer supported by the OS vendors. KACE tries to provide extended coverage deployments and management of operating systems for as long as possible. However, it is ideal to move unsupported OS through their lifecycle from Supported, through Limited, to Discontinued support over time.

Support for Windows XP, Windows Server 2003 and Windows Vista will be Discontinued for the KACE SMA in version 8.0. Both products were previously moved to Limited support on November 1, 2016.
Support for older versions of Mac OS will be Discontinued for the KACE SMA version 8.0.
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