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KACE Systems Management Appliance 7.1 - Technical Specifications for KACE as a Service

KACE® as a Service

KACE® as a Service

Technical Specifications

This document lists the technical specifications of KACE® as a Service. KACE as a Service is a virtual appliance that runs within the Dell cloud, and the cloud infrastructure is configured to meet the requirements for hosting the appliance.

For additional KACE product documentation, go to https://support.quest.com/kace-systems-management-appliance/technical-documents.

Topics:

•
Feature requirements
•
Operating system requirements for Agent-managed devices
•
Operating system requirements for Agentless management
•
Browser requirements for the web-based user interface

Technical Specifications

KACE® as a Service

Technical Specifications

This document lists the technical specifications of KACE® as a Service. KACE as a Service is a virtual appliance that runs within the Dell cloud, and the cloud infrastructure is configured to meet the requirements for hosting the appliance.

For additional KACE product documentation, go to https://support.quest.com/kace-systems-management-appliance/technical-documents.

Topics:

•
Feature requirements
•
Operating system requirements for Agent-managed devices
•
Operating system requirements for Agentless management
•
Browser requirements for the web-based user interface

Feature requirements

Feature requirements

Some KACE features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. VPN connections leverage the shared KACE as a Service network, and a single VPN connection is usually sufficient to enable the functionality for a single company. In some cases, however, additional VPN connections might be necessary, and dedicated network bandwidth might be required.

The following features require a VPN connection:

•
Wake-on-LAN.
•
Network Discovery, including IP Scan, Active Directory® scan, and NMAP scan.
•
K1000 Agent provisioning from the appliance.
•
Importing and exporting resources (file sharing is blocked by the Dell cloud firewall).
•
FTP access to backup files (FTP access is blocked by the Dell cloud irewall).
•
Application packages and script dependencies must be uploaded using HTTP. Large package uploads could timeout on slower network connections. Packages larger than 2 GB must be distributed using an Alternate Download Location from an internal file server.
•
LDAP user and device labels.
•
LDAP user authentication.
•
LDAP user import.
•
Active Directory single sign on for the Administrator Console and User Console.
•
Email forwarding, used for Service Desk tickets and other email communications.

In addition, the following User Console features are not supported in the cloud:

•
Automatic software installations from the User Console (downloads are supported).
•
The My Computer tab in the User Console.

For more information, see the KACE as a Service Setup Guide. Go to https://support.quest.com/kace-systems-management-appliance/technical-documents to view documentation for the latest release.

Operating system requirements for Agent-managed devices

Operating system requirements for Agent-managed devices

The K1000 Agent is an application that can be installed on devices to enable device management through the K1000. The K1000 Agent can be installed on devices that meet the following operating system requirements.

For additional specifications, see the operating system vendor's documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.

Table 2. Operating system requirements

Operating system

Details

Windows®

 

Windows 8, 8.1, and 10

Professional, Enterprise

Windows 7

Professional, Enterprise, Ultimate

Windows Vista™

Business, Enterprise, Ultimate

Windows XP SP3 (limited support)

Professional, Tablet PC Edition, Media Center Edition

Windows Server® 2012, 2012 R2

Foundation, Essentials, Standard1, Datacenter1

1 Cannot be running in Server Core mode

Windows Server 2008, 2008 R2

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition

Windows Server 2003 SP1 or later (limited support)

Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition

Mac®

 

Mac OS X®

10.6 (Intel only) – 10.11

Linux ®

 

Linux Red Hat® Linux AS and ES

Versions 6.x – 7.x, 32-bit and 64-bit architecture

Ubuntu®

Versions 14.04, 16.04, 32-bit and 64-bit architecture

SUSE® Linux Enterprise Server

Version 11 - 12, 32-bit and 64-bit architecture

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