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KACE Systems Management Appliance 7.1 - KACE GO Getting Started Guide

Does KACE GO store my data?

Does KACE GO store my data?

The KACE GO Mobile App encrypts and stores username, password, org preference as well as the domain name of the K1000 appliance if you have set Save Password to ON on the login page. Otherwise, the KACE GO app does not store any user data.

What is the best way to secure my KACE GO app?

What is the best way to secure my KACE GO app?

Quest recommends configuring the K1000 server with SSL, and enabling a passcode in the app settings.

KACE GO first attempts to log in through HTTPS. If SSL is not available for the server, the application logs in through HTTP. When a server has both port 80 and port 443 enabled, KACE GO always logs in through HTTPS (port 443).

Three failed attempts result in the erasure of any saved credentials. Authentication is mandatory when the app is put in the background.

Can I attach files to a ticket in KACE GO? Can I view attached files?

Can I attach files to a ticket in KACE GO? Can I view attached files?

In versions 2.1 and higher, you can open and view attachments in any format as long as you have the necessary applications on the device to view the format. However, you cannot attach them using the app. That must be done on the K1000 appliance.

For versions lower than 2.1, you can view .jpg, .jpeg, .png, and .gif files from the app. Other file types, such as text files and ZIP files, cannot be viewed from the app.

How do I define what a "recent ticket" is?

How do I define what a "recent ticket" is?

In the Settings window, you can set Hours As Recent to a number of hours between 1 and 72.

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