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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Manually deploying and upgrading the K1000 Agent on Mac devices

Manually deploying and upgrading the K1000 Agent on Mac devices

You can manually deploy or upgrade the Agent on Mac devices as needed.

This section provides information for manually deploying the K1000 Agent on Mac OS X devices. Additional options are described in Use shell scripts to deploy the K1000 Agent.

NOTE: Proceed with su or sudo as required.
Deploy or upgrade the K1000 Agent to Mac devices using the Agent installer

You can manually deploy the K1000 Agent on Mac devices by copying the Agent installation files to the devices and running the installer.

2.
Double-click ampagent-6.x.build_number.dmg.
3.
Double-click AMPAgent.pkg.

The installer creates the following directories on your device:

/Library/Application Support/Dell/KACE/bin where the Agent executable files are installed.
/Library/Application Support/Dell/KACE/data/ where the Agent configuration, logs, and other data is stored.
Deploy the Agent to Mac devices using the terminal window

You can manually deploy the K1000 Agent on Mac devices by copying the Agent installation files to the devices and running commands.

2.
Open a terminal window from Applications > Utilities.

sudo sh -c 'KACE_SERVER=k1000name installer -pkg /Volumes/Dell_KACE/AMPAgent.pkg -target /'

hdiutil detach '/Volumes/Dell_KACE'

Use shell scripts to deploy the K1000 Agent

You can run shell scripts to deploy the Agent to Mac devices.

When using shell scripts to deploy the Agent, you can use the following command line options:

NOTE: The export call must proceed the install call. For example: sudo export KACE_SERVER=k1000name installer -pkg '/Volumes/Dell KACE/AMPAgent.pkg' -target /

The system looks for the value of host in these locations in the following order shown:

2.
KACE_SERVER (environment variable)
3.
The amp.conf file

For information about using shell scripts and command lines, go to http://developer.apple.com.

Deploy or upgrade the K1000 Agent to Mac devices using the Agent installer

Manually deploying and upgrading the K1000 Agent on Mac devices

You can manually deploy or upgrade the Agent on Mac devices as needed.

This section provides information for manually deploying the K1000 Agent on Mac OS X devices. Additional options are described in Use shell scripts to deploy the K1000 Agent.

NOTE: Proceed with su or sudo as required.
Deploy or upgrade the K1000 Agent to Mac devices using the Agent installer

You can manually deploy the K1000 Agent on Mac devices by copying the Agent installation files to the devices and running the installer.

2.
Double-click ampagent-6.x.build_number.dmg.
3.
Double-click AMPAgent.pkg.

The installer creates the following directories on your device:

/Library/Application Support/Dell/KACE/bin where the Agent executable files are installed.
/Library/Application Support/Dell/KACE/data/ where the Agent configuration, logs, and other data is stored.
Deploy the Agent to Mac devices using the terminal window

You can manually deploy the K1000 Agent on Mac devices by copying the Agent installation files to the devices and running commands.

2.
Open a terminal window from Applications > Utilities.

sudo sh -c 'KACE_SERVER=k1000name installer -pkg /Volumes/Dell_KACE/AMPAgent.pkg -target /'

hdiutil detach '/Volumes/Dell_KACE'

Use shell scripts to deploy the K1000 Agent

You can run shell scripts to deploy the Agent to Mac devices.

When using shell scripts to deploy the Agent, you can use the following command line options:

NOTE: The export call must proceed the install call. For example: sudo export KACE_SERVER=k1000name installer -pkg '/Volumes/Dell KACE/AMPAgent.pkg' -target /

The system looks for the value of host in these locations in the following order shown:

2.
KACE_SERVER (environment variable)
3.
The amp.conf file

For information about using shell scripts and command lines, go to http://developer.apple.com.

Deploy the Agent to Mac devices using the terminal window

Manually deploying and upgrading the K1000 Agent on Mac devices

You can manually deploy or upgrade the Agent on Mac devices as needed.

This section provides information for manually deploying the K1000 Agent on Mac OS X devices. Additional options are described in Use shell scripts to deploy the K1000 Agent.

NOTE: Proceed with su or sudo as required.
Deploy or upgrade the K1000 Agent to Mac devices using the Agent installer

You can manually deploy the K1000 Agent on Mac devices by copying the Agent installation files to the devices and running the installer.

2.
Double-click ampagent-6.x.build_number.dmg.
3.
Double-click AMPAgent.pkg.

The installer creates the following directories on your device:

/Library/Application Support/Dell/KACE/bin where the Agent executable files are installed.
/Library/Application Support/Dell/KACE/data/ where the Agent configuration, logs, and other data is stored.
Deploy the Agent to Mac devices using the terminal window

You can manually deploy the K1000 Agent on Mac devices by copying the Agent installation files to the devices and running commands.

2.
Open a terminal window from Applications > Utilities.

sudo sh -c 'KACE_SERVER=k1000name installer -pkg /Volumes/Dell_KACE/AMPAgent.pkg -target /'

hdiutil detach '/Volumes/Dell_KACE'

Use shell scripts to deploy the K1000 Agent

You can run shell scripts to deploy the Agent to Mac devices.

When using shell scripts to deploy the Agent, you can use the following command line options:

NOTE: The export call must proceed the install call. For example: sudo export KACE_SERVER=k1000name installer -pkg '/Volumes/Dell KACE/AMPAgent.pkg' -target /

The system looks for the value of host in these locations in the following order shown:

2.
KACE_SERVER (environment variable)
3.
The amp.conf file

For information about using shell scripts and command lines, go to http://developer.apple.com.

Use shell scripts to deploy the K1000 Agent

Manually deploying and upgrading the K1000 Agent on Mac devices

You can manually deploy or upgrade the Agent on Mac devices as needed.

This section provides information for manually deploying the K1000 Agent on Mac OS X devices. Additional options are described in Use shell scripts to deploy the K1000 Agent.

NOTE: Proceed with su or sudo as required.
Deploy or upgrade the K1000 Agent to Mac devices using the Agent installer

You can manually deploy the K1000 Agent on Mac devices by copying the Agent installation files to the devices and running the installer.

2.
Double-click ampagent-6.x.build_number.dmg.
3.
Double-click AMPAgent.pkg.

The installer creates the following directories on your device:

/Library/Application Support/Dell/KACE/bin where the Agent executable files are installed.
/Library/Application Support/Dell/KACE/data/ where the Agent configuration, logs, and other data is stored.
Deploy the Agent to Mac devices using the terminal window

You can manually deploy the K1000 Agent on Mac devices by copying the Agent installation files to the devices and running commands.

2.
Open a terminal window from Applications > Utilities.

sudo sh -c 'KACE_SERVER=k1000name installer -pkg /Volumes/Dell_KACE/AMPAgent.pkg -target /'

hdiutil detach '/Volumes/Dell_KACE'

Use shell scripts to deploy the K1000 Agent

You can run shell scripts to deploy the Agent to Mac devices.

When using shell scripts to deploy the Agent, you can use the following command line options:

NOTE: The export call must proceed the install call. For example: sudo export KACE_SERVER=k1000name installer -pkg '/Volumes/Dell KACE/AMPAgent.pkg' -target /

The system looks for the value of host in these locations in the following order shown:

2.
KACE_SERVER (environment variable)
3.
The amp.conf file

For information about using shell scripts and command lines, go to http://developer.apple.com.

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