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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Add custom data fields

Add custom data fields

You can add custom data fields for applications added manually from the Software list.

Adding custom data fields enables you to obtain information from the registry and elsewhere on the device. This information can be viewed on the device detail page and used in reports.

For example, you might want to add custom fields to obtain the DAT file version number from the registry, the file created date, the file publisher, or other data for a device. You could then create labels based on this information to group similar devices, or create reports using this information.

1.
Go to the Software list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Software.
2.
Select Choose Action > New.
3.
Enter values in the Name, Version, and Publisher fields.
4.
In the Custom Inventory Rule field, enter the appropriate syntax for the information you want returned:
To return a Registry Value, enter the following, replacing valueType with either TEXT, NUMBER, or DATE. NUMBER is an integer value: RegistryValueReturn(string absPathToKey, string valueName, string valueType)

Example: RegistryValueReturn(HKEY_LOCAL_MACHINE\Software\McAfee.com\Virusscan Online,SourceDisk, TEXT)

access_time, creation_time, modification_time, block_size, blocks, size, device_id, group, inode, mode, number_links, owner, device_number

FileName, Comments, CompanyName, FileDescription, FileVersion, InternalName, LegalCopyright, LegalTrademarks, OriginalFilename, ProductName, ProductVersion, PrivateBuild, SpecialBuild, AccessedDate, CreatedDate, ModifiedDate

5.
Click Save.

See Writing custom inventory rules.

Schedule inventory data collection for managed devices

Schedule inventory data collection for managed devices

The appliance collects hardware and software inventory data from Agent-managed and Agentless devices according to the K1000 data collection schedule you set.

For Agent-managed devices, software inventory information is available on both the Software and Software Catalog pages. For more information about these pages, see Differences between the Software page and the Software Catalog page.

For Agentless devices, software information is listed only on the Software page. See Managing applications on the Software page.

If the Organization component is enabled on your appliance, you schedule inventory data collection for each organization separately.

If the Organization component is enabled on your appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page next to the login information. Then click Organizations. To display the organization’s information, click the organization’s name.

The Organization Detail page appears.

If the Organization component is not enabled on your appliance, select Settings > Provisioning. Then click Communication Settings on the Provisioning panel.

The Communication Settings page appears.

2.
In the Communications Settings section, specify the following settings:

Option

Suggested Setting

Notes

Agent Logging

Enabled

Whether the K1000 appliance stores scripting results provided by Agents installed on managed devices. Agent logs can consume as much as 1GB of disk space in the database. If disk space is not an issue, enable Agent Logging to keep all log information for Agent-managed devices. These logs can be useful during troubleshooting. To save disk space, and enable faster Agent communication, disable Agent Logging.

Agent Inventory

12 hours

The frequency at which Agents on managed devices report inventory. This information is displayed in the Inventory section.

Agentless Inventory

1 Day

The frequency at which Agentless devices report inventory. This information is displayed in the Inventory section.

Catalog Inventory

24 hours

The frequency at which managed devices report inventory to the Software Catalog page.

Metering

4 hours

The frequency at which managed devices report metering information to the K1000 appliance. Requires metering to be enabled on devices and applications.

Scripting Update

4 hours

The frequency at which Agents on managed devices request updated copies of scripts that are enabled on managed devices. This interval does not affect how often scripts run.

3.
In the Notify section, specify the message to use for Agent communications:

Option

Suggested Setting

Notes

Agent Splash Page Message

Default text:

Quest KACE Systems Management Appliance is verifying your PC Configuration and managing software updates. Please Wait...

The message that appears to users when Agents are performing tasks, such as running scripts, on their devices.

4.
In the Schedule section, specify the Communication Window for Agent-managed devices:

Option

Suggested Setting

Notes

Communication Window

00:00 to 00:00 (+1 day)

The period during which Agents on managed devices are allowed to connect with the K1000 appliance. For example, to allow Agents to connect between the hours of 01:00 and 06:00 only, select 01:00 from the first drop-down list, and 06:00 from the second drop-down list.

5.
In the Agentless section, specify communications settings for Agentless devices:

Option

Description

SSH/Telnet Timeout

The time, in seconds or minutes, after which the connection is closed if there is no activity.

SNMP Timeout

The time, in seconds, after which the connection is closed if there is no activity.

Maximum Attempts

The number of times the connection is attempted.

WinRM Timeout

The time, in seconds or minutes, after which the connection is closed if there is no activity.

NOTE: If the Organization component is enabled on your appliance, Agent settings are located on the appliance General Settings page.

Option

Description

Last Task Throughput Update

This value indicates the date and time when the appliance task throughput was last updated.

Current Load Average

The value in this field depicts the load on an appliance at any given time. For the appliance to run normally, the value in this field must be between 0.0 and 10.0.

Task Throughput

The value that controls how scheduled tasks, such as inventory collection, scripting, and patching updates, are balanced by the appliance.

7.
Click Save.

View device inventory and details

View device inventory and details

You can view the list of devices in inventory on the Devices page, and you can view information about any selected device on the Device Detail page.

1.
Go to the Device Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
2.
To expand the sections on the Device Detail page, click Expand All above the Summary section.

The fields that are displayed depend on the type of device and its operating system. For example, if the device is a virtual machine, the Monitor field is not displayed, although the Video Controller is. In addition, some fields are available for some operating systems but not for others. For example, System Description is available for Windows or SNMP devices only.

To view tables describing the contents of the groups and sections that appear on this page, see Groups and sections of items in device details.

3.
Optional: If change tracking is enabled for inventory information, click Show All History above the Summary section to see the history of inventory changes.

Groups and sections of items in device details

Groups and sections of items in device details

The Device Details page for a device contains inventory information presented in sections that are collected in groups. The extent and focus of information included on the page depends on the device and any subtypes indicated.

NOTE: If you have assigned an Asset Subtype, you can choose whether to show or hide the details that appear for each Device on the Device Detail page. For example, for the subtype Printer, information that is irrelevant to printers, such as the items Installed Programs, Discovered Software, and Metered Software, could be made hidden. Whole groups can be hidden as well. See Add Asset Subtypes and select Device Detail page preferences.

The following groups can appear on the Device Details page:

Summary group

Basic device identification information. The items are not separated into sections as in the other groups on the page. The entries that appear on the Device Detail page vary depending on the device, operating system (if relevant), connection type, and so on.

Item

Description

Database field

System Name

The hostname or IP address of the device.

NAME

Asset Subtype

The Asset Subtype for this device, if one has been assigned. Asset Subtypes are subcategories of assets that you can add to any Asset Type, including custom Asset Types. This enables you to identify and manage subtypes of assets, such as Device assets that are computers, printers, or routers.

Asset Location

The location of this asset.

N/A

Assigned To

The device owner.

N/A

Manual Entry

A field that indicates the inventory information was added manually, either through WSAPI or XML upload. click Edit to modify the information.

MANUAL_ENTRY

Device Entry Type

A field that indicates how the device is being managed: Agent Device, Agentless Device, or Manually Entered Record. Click Edit to change connection protocols.

N/A

System Description

A description of the device, populated by Agentless inventory for Windows and SNMP devices.

SYSTEM_DESCRIPTION

System Model

The device model.

CS_MODEL

Chassis Type

The type of device, such as desktop or laptop.

CHASSIS_TYPE

IP Address

The IP address of the device.

IP

MAC Address

The device’s Media Access Control (MAC) address number.

MAC

RAM Total

The total amount of random-access memory (RAM) on the device.

RAM_TOTAL

Operating System Name

The operating system of the device, such as Windows, Mac OS X®, or Linux.

OS_NAME

Service Pack

The service pack version number (Windows or SUSE Linux Enterprise Server only).

SERVICE_PACK

Uptime Since Last Reboot

The amount of time the device has been running since it was restarted.

UPTIME

Agent Version

The version number of the K1000 Agent installed on the device.

CLIENT_VERSION

Device Timezone

The timezone used by the K1000 Agent installed on the device.

TZ_AGENT

Source

The source of the collected device details. For Agent-managed devices, this field is set to Agent. For Agentless devices, this field reflects the connection type. For example, VMware.

N/A

User Name

The name of the most recent user who logged in to the device. Some devices might have multiple users.

USER

Agent Connection

The time the Agent Messaging Protocol (AMP) service on the device connected to the K1000 appliance and the current connection status (available for Agent-managed devices only). Connection status information includes:

: An Agent-managed device is connected to the appliance.

: An Agent-managed device with server monitoring enabled is connected to the appliance.

: An Agent-managed device is not connected to the appliance.

KBSYS.SMMP_CONNECTION

Agentless Connection

The time the Agentless device connected to the K1000 appliance and the current connection status (available for Agentless devices only). Connection status information includes:

: Agentless-management is enabled for the device.

: Agentless-management and server monitoring is enabled for the device.

: Agentless management is enabled for the device, but the device is not currently reachable.

N/A

Agentless Connection Method

The protocol, such as SNMP, used to collect inventory information from the device.

N/A

Last Inventory

The time of the most recent inventory report.

LAST_SYNC

Device Created

The date and time that the device’s first inventory record was created.

CREATED

Device Modified

The date and time that the device’s inventory record was modified.

MODIFIED

Volume n

The type and size of the disk drive’s file system, and amount of space used on the disk drive. To view changes to the drive usage, click Show Usage History link in this field. This information is updated when usage increases or decreases by 5% or more.

There is one entry for each volume.

For VMware® ESXi® host devices, each datastore associated with the ESXi host is listed as a volume.

MACHINE_DISKS

Force Inventory

Click Force Inventory to immediately update inventory information for the device and synchronize the device with the appliance.

Force Inventory is available only if the AMP connection to an Agent-managed device is active, or for Agentless devices, if the device is reachable.

N/A

VMware UUID

This field is only visible when you select a VMware device. The UUID is a globally unique identifier for the vCenter Server or the ESXi host.

INSTANCE_UUID

Inventory Information group

Additional details on items in the Summary section.

Section or Item

Description

Database field

Hardware

Information about the device’s hardware.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

RAM Total

The total amount of random-access memory (RAM) installed on the device.

RAM_TOTAL

RAM Used

The amount of random-access memory (RAM) in use on the device.

RAM_USED

RAM Maximum

The maximum amount of random-access memory (RAM) that the device can support.

RAM_MAX

System Manufacturer

The device manufacturer.

CS_MANUFACTURER

System Model

The device model.

CS_MODEL

CSP ID Number

The system serial number.

CSP_ID_NUMBER

Asset Tag

Windows only. The BIOS Asset Tag of a system. An Admin can use a bios utility to set this value on the system.

ASSET_TAG

Domain

The Windows domain to which the device is joined.

CS_DOMAIN

Motherboard Primary Bus

The main bus.

MOTHERBOARD_PRIMARY_BUS

Motherboard Secondary Bus

The peripheral bus.

MOTHERBOARD_SECONDARY_BUS

Processors

The CPU count, type, and manufacturer.

PROCESSORS

Architecture

The architecture of the device operating system, such as x86 or x64.

SYS_ARCH

Virtual Device

Used to identify devices that are virtual, such as devices running on VMware platforms. Not displayed for physical devices, such as laptops and servers.

VIRTUAL

Trusted Platform Module (TPM)

On devices with the TPM dedicated microprocessor installed, displays specifications and information about whether TPM is enabled and activated.

See About Dell Data Protection | Encryption (DDP|E) and encryption information in device details.

MACHINE_TPM

Intel AMT Device

On Intel-based Windows devices with Intel AMT technology present, displays information about configuration.

See About Intel AMT information in device details.

INTEL_AMT

CD/DVD Drives

The configuration of CD-ROM and DVD-ROM drives installed on the device.

CDROM_DEVICES

Sound Devices

Information about audio devices on the device.

SOUND_DEVICES

Video Controllers

Information about video controllers on the device.

VIDEO_CONTROLLERS

Monitors

The type and manufacturer of the monitor attached to the device. For virtual devices, this displays monitor information if it is reported by the operating system.

MONITOR

Apple Support Information

Link to the Support page at Apple.

N/A

SMC Version

The System Management Controller version of the device CPU.

BIOS_NAME

Serial Number

The serial number of the device.

BIOS_SERIAL_NUMBER

Boot ROM Version

The Boot ROM or Firmware version of the device.

BIOS_VERSION

Dell Service Information

Information about Dell hardware, including the Service Tag, System Type, Ship Date, Country, and warranty information. This section also includes a Days Left column, which indicates the number of days remaining in the warranty period, and Last Updated column, which indicates the last time the warranty information was refreshed. To update Dell Service information, click Refresh.

DELL_WARRANTY

BIOS Name

The BIOS name.

BIOS_NAME

BIOS Version

The BIOS version.

BIOS_VERSION

BIOS Release Date

The date the BIOS version was released.

BIOS_DATE

BIOS Manufacturer

The BIOS manufacturer.

BIOS_MANUFACTURER

BIOS Description

The BIOS description.

BIOS_DESCRIPTION

BIOS Serial Number

The BIOS serial number.

BIOS_SERIAL_NUMBER

Volume n

The type and size of the disk drive’s file system, and amount of space used on the disk drive. To view changes to the drive usage, click Show Usage History link in this field. This informatio Network Interfacesn is updated when usage changes by plus or minus 5%.

There is one entry for each volume.

MACHINE_DISKS

Printers

The printers that the device is configured to use.

PRINTERS

Network Interfaces

The type of network interface, such as IP address or MAC address, and whether DHCP is enabled or disabled.

MACHINE_NICS

SNMP Data

The results of a SNMP Full Walk of data in the MIB (management information base) on a device, if you set up the Authenticated device discovery type to perform a Full Walk. This section does not appear if discovery was made with a Bulk GET.

Chrome OS

Chrome-related information.

N/A

Device ID

The unique ID of the Chrome device.

DEVICE_ID

Serial Number

The Chrome device serial number

SERIAL_NUMBER

Status

The status of the Chrome device: ACTIVE, DEPROVISIONED, INACTIVE, RETURN_APPROVED, RETURN_REQUESTED, SHIPPED, UNKNOWN.

STATUS

Last Sync

The date and time the device was last synchronized with the policy settings in the Google Admin console.

LAST_SYNC

Support End Date

The final date the device will be supported. This is applicable only for those devices purchased directly from Google.

SUPPORT_END_DATE

Annotated User

The user of the device as noted by the administrator.

ANNOTATED_USER

Annotated Location

The address or location of the device as noted by the administrator.

ANNOTATED_LOCATION

Notes

Notes about this device added by the administrator.

NOTES

MEID

The Mobile Equipment Identifier (MEID) for the 3G mobile card in a mobile device.

MEID

Order Number

The device's order number. Only devices directly purchased from Google have an order number.

ORDER_NUMBER

OS Version

The Chrome device's operating system version.

OS_VERSION

Platform Version

The Chrome device's platform version.

PLATFORM_VERSION

Firmware Version

The Chrome device's firmware version.

FIRMWARE_VERSION

MAC Address

The device's wireless MAC address.

MAC_ADDRESS

Boot Mode

The boot mode for the device.

BOOT_MODE

Last Enrollment Time

The date and time the device was last enrolled with the Google Admin console.

LAST_ENROLLMENT_TIME

Org Unit Path

The full parent path with the Google organization unit's name associated with the device.

ORG_UNIT_PATH

Mobile Information

Information from devices managed by Dell Mobility Management (DMM) and AirWatch®

N/A

UDID

The device’s Unique Device Identifier. For iOS devices only.

UDID

Device type

DMM devices only. The type of mobile device. Examples include iPhone, iPad, iPod, Android Phone, and Android Tablet.

DEVICE_TYPE

ICCID

DMM devices only. The unique serial number for the device’s SIM card.

ICCID

IMEI

DMM devices only. International Mobile Equipment Identity number for the device.

IMEI

Phone Number

DMM devices only. Phone number associated with the device.

PHONE_NUMBER

Mobile Operator

DMM devices only. The mobile network carrier.

CARRIER

Bluetooth MAC Address

DMM devices only. Media access control address for Bluetooth on the device.

BLUETOOTH_MAC

Battery Level

DMM devices only. Amount of battery charge at last update, in percent.

BATTERY_LEVEL

Last Check-in

The time stamp of when the device information was last updated.

LAST_CHECK_IN

Enrolled

AirWatch devices only.

The date and time the device was last enrolled with the AirWatch console.

IS_ENROLLED

Compliant

AirWatch devices only. Indicates if the device meets pre-configured AirWatch compliance rules.

IS_COMPLIANT

Current Mobile Network

AirWatch devices onlyThe name of the mobile network associated with the AirWatch device.

N/A

Agent

Agent-related information.

N/A

Agent Version

The version number of the K1000 Agent installed on the device.

CLIENT_VERSION

Version

The version of Agent Messaging Protocol (AMP) used to connect the device to the K1000 appliance.

AMP_VERSION

Connected

The time the Agent Messaging Protocol (AMP) service on the device connected to the K1000 appliance.

CONNECT_TIME

Disconnected

If disconnected, the time the Agent Messaging Protocol (AMP) service on the device disconnected from the K1000 appliance.

DISCONNECT_TIME

KACE ID

The character string used to identify the device in the K1000 database.

KUID

Database ID

The unique number used to identify the device in the K1000 database.

ID

Manual Entry

A field that indicates the inventory information was added manually, either through WSAPI or XML upload.

MANUAL_ENTRY

Device Entry Type

A field that indicates how the device is being managed: Agent Device, Agentless Device, or Manually Entered Record. Click Edit to change connection protocols.

N/A

Last Inventory

The time of the most recent inventory report.

LAST_INVENTORY

Last Sync

For Agent-managed devices, the time the device last checked in to the K1000 appliance. For Agentless devices, the time the K1000 appliance last connected to the device and collected inventory.

LAST_SYNC

Last Agent Update

The time of the most recent update to the K1000 Agent, if any.

LAST_CLIENT_UPDATE

User

Information related to the device user.

N/A

User Logged

The user currently logged in to the device. This entry includes the username and the domain to which the user belongs.

USER_LOGGED

User Fullname

The full name of the user who owns the device.

USER_FULLNAME

User Name

The name of the current user.

USER_NAME

User Domain

The domain to which the user belongs.

USER_DOMAIN

Operating System

Information about the device's operating system.

N/A

Name

The operating system of the device, such as Windows, Mac OS X, or Linux.

OS_NAME

Service Pack

The service pack version number (Windows or SUSE Linux Enterprise Server only).

SERVICE_PACK

Operating System Version

The version number of the operating system.

OS_VERSION

Operating System Build Version

The build number of the operating system.

OS_BUILD

Number

The number of the operating system.

OS_NUMBER

Operating System Architecture

The architecture of the device operating system, such as x86 or x64.

OS_ARCH

Domain

The Windows domain to which the device is joined.

CS_DOMAIN

Operating System Installed On

The date the operating system was installed.

OS_INSTALLED_DATE

Last Startup

The length of time the operating system has been running.

LAST_REBOOT

Uptime Since Last Reboot

The amount of time the device has been running since it was restarted.

UPTIME

System Directory

The location of the system directory.

SYSTEM_DIRECTORY

Registry Size

The size of the registry.

REGISTRY_SIZE

Registry Maximum Size

The maximum size of the registry.

REGISTRY_MAX_SIZE

Pagefile Size

The current size of the Windows Pagefile.

PAGEFILE_SIZE

Pagefile Max Size

The maximum size of the Windows Pagefile.

PAGEFILE_MAX_SIZE

IE Version

The version of Internet Explorer installed on the device.

IE_VERSION

WMI Status

The status of the Windows Management Instrumentation (WMI) service (Windows Devices only).

WMI_STATUS

Drive Encryption

Information on encryption if a DDP|E client has been installed on a device, as well as BitLocker or FileVault2.

See About Dell Data Protection | Encryption (DDP|E) and encryption information in device details.

Drive Encryption Summary

Identifies encryption technology in place, and whether the encryption is enabled.

N/A

Dell Data Protection | Encryption (DDP|E)

Configuration and status information about DDP|E.

N/A

BitLocker

Configuration and status information about Windows BitLocker.

N/A

FileVault

Configuration and status information about Mac OS X FileVault 2.

N/A

Location

Information from devices managed by AirWatch.

N/A

Latitude

The latitude of the device detected during the last update.

LATITUDE

Longitude

The longitude of the device detected during the last update.

LONGITUDE

Last Update

The time stamp of when the device information was last updated.

LAST_UPDATE

Notes

Any additional information you want to provide.

NOTES

Virtual Machines

When an ESXi host is selected, this group lists the virtual machines running on the ESXi host. Some of the information in this list is only available if VMware tools are installed on the virtual machines. If some columns are not populated, this is because VMware tools are not installed on that virtual machine.

Name

The name of the virtual machine.

NAME

Hostname

The host name assigned to the virtual machine. If a virtual machine is already provisioned by the K1000 agent, its name in this column appears as a hyperlink. When you click the link, the page is updated to display device details for the provisioned virtual machine.

HOSTNAME

IP Address

The primary IP address assigned to the virtual machine.

IP

State

Indicates if the virtual machine is running. Possible values:

0 - Running: Virtual machine is running normally.
1 - Shutting down: Virtual machine has a pending shutdown command.
2 – Resetting: Virtual machine has a pending reset command.
3 – Pending standby: Virtual machine has a pending standby command.
4 – Not running: Virtual machine is not running.
5 – Unknown: Virtual machine information is not available.

MACHINE_VIRTUAL_STATE

Status

The virtual machine status. Possible values:

0 – OK: No problems.
1 – Warning: Possible problem.
3 – Unknown: Status is unknown.

MACHINE_VIRTUAL_STATUS

Hypervisors

When a vCenter is selected, this group lists the ESXi hosts managed by the vCenter.

Hostname

The host name assigned to the ESXi host. If an ESXi device is already added to the inventory, its name in this column appears as a hyperlink. When you click the link, the page is updated to display device details for the monitored ESXi device.

N/A

IP Address

The IP address assigned to the ESXi host.

N/A

Status

The ESXi host status.

N/A

Software group

Details on the applications installed on the device, including patching information, running processes, and startup programs.

Section

Description

Database field

Installed Programs

A list of the software installed on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Discovered Software

Discovered applications are executables in the K1000 inventory that match the definitions of applications in the Software Catalog. You can enable metering for Discovered applications and suites, mark them as Not Allowed, and add license information for them. In addition, the Discovered application list can be exported in CSV format. You can export the Discovered application list, the Uncataloged list, and the Locally Cataloged list; you cannot export the entire Software Catalog.

N/A

Metered Software

Applications for which metering has been enabled.

N/A

Custom Inventory Fields

A list of Custom Inventory fields for this device, along with the field name and value.

N/A

Uploaded Files

The files that have been uploaded to the appliance from this device using the upload a file script action.

N/A

Patches Reported Installed in Software Inventory

Microsoft patches that have been installed on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Running Processes

A list of processes running on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Startup Programs

A list of startup programs on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Services

A list of services that are running on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Activities group

Information about actions to be performed on the device.

Section

Description

Database field

Monitoring

Information related to server monitoring, if enabled and if the device's operating system is supported.

If the operating system is not supported, that fact is stated in a message.

If the device is eligible for monitoring but does not have monitoring enabled, the Enable Monitoring button appears.

N/A

Active/Paused

Whether monitoring is enabled for this device.

N/A

Profiles

Any alert criteria profiles that are assigned to this device.

N/A

Maintenance Windows

Any Maintenance Windows that are assigned to this device.

N/A

Level/Alert

Alerts that are active for this device, with icons indicating the level of alert.

N/A

Labels

The labels assigned to this device. Labels are used to organize and categorize inventory and assets.

N/A

Failed Managed Installations

A list of Managed Installations that have failed to install. To access details of the Managed Installations, click the Managed Installation Detail link.

N/A

Managed Install List

A list of Managed Installations that are scheduled to be sent to the device the next time it connects with the appliance.

N/A

Service Desk Tickets

A list of the tickets associated with this device. These can either be tickets assigned to the device owner or tickets submitted by the device owner. To view ticket details, click the ticket ID (for example, TICK:0032).

N/A

SNMP Inventory Configurations

A list of SNMP Inventory Configurations associated with this device. To access details of the configurations, or to add configurations, click Manage Associated SNMP Configurations.

N/A

Security group

Information related to patching and device vulnerabilities.

Section

Description

Database field

Patching Detect/Deploy Status

A list of the patches detected and deployed on the device.

If patch attempts have been made, but they have failed, you can click Reset Tries to reset the number of patch attempts to the maximum allowed.

N/A

Threat Level 5 List

Threats that are harmful to applications, processes, startup items, or services on the device.

N/A

OVAL Vulnerabilities

The results of OVAL (Open Vulnerability Assessment Language) vulnerability tests that have been run on this device. Only tests that failed on this device are listed by the OVAL ID and marked as Vulnerable. Tests that passed are grouped and marked as Safe.

N/A

SCAP Configuration Scans

The results of FDCC/SCAP Configuration Scans that have been run on this device.

N/A

Dell Command | Monitor group

Additional inventory information about selected Dell client systems using Dell Command | Monitor.

Section

Description

Database field

Alerts

DCM log entries. These can indicate hardware errors detected by firmware.

N/A

Hardware

Collected information that includes detailed battery specs and usage data, service processor presence and configuration, memory inventory, and attached Dell monitors.

N/A

For classes and properties queried by the K1000 using Dell Command | Monitor, see About Dell Command | Monitor.

Dell Updates group

Information regarding updates and inventory (for Dell devices only).

Section

Description

Database field

Dell Update Schedules

The Dell updates that are scheduled to run on this device, and the time they are scheduled to run.

N/A

Dell System Inventory Report

The Dell devices that are installed on this device.

N/A

Dell Update Catalog Comparison Report

A list of Dell devices, installed on this device, that have drivers in the Dell catalog feed. If the installed version does not match the version in the Dell catalog feed, an icon indicates that the device needs to be upgraded.

N/A

Dell Update History

A list of the updates, such as driver updates, that have been performed on this device.

N/A

Logs group

Information related to appliance records.

Management Service Logs: The primary role of appliance Management Service is to run the offline KScripts. The Management Service logs display the steps performed by Management
Bootstrap Logs: The appliance sends a bootstrap request to get inventory information for devices that have checked in for the first time. The logs related to this request are displayed in Bootstrap logs.
Client Logs: The appliance sends a request to the Agent to get inventory information periodically. A script runs on the device, then sends the inventory information to the appliance and inventory is uploaded to the appliance. The Agent logs display these actions.
Scripting Updater: A request is initiated periodically from the device to get the latest information related to the changes in offline KScripts. Scripting Updater logs display this information.
Agentless Inventory Status Messages: The log displays messages related to collecting and submitting inventory data from Agentless-managed devices.

Section

Description

Database field

Agent Logs

The logs for the K1000 Agent. A question mark indicates that its status is unknown.

N/A

User Console Installation Logs

Details about User Console packages installed on this device.

N/A

Scripting Logs

Scripts, such as Configuration Policy scripts, that have run on this device, along with the available status of any scripts in progress.

N/A

Asset group

This section displays the details of the Asset associated with this device. Clicking the Edit this Asset link enables you to edit the asset information.

Section

Description

Database field

Asset Information

Details such as the date and time the record was created and last modified; the Asset Type, such as device; and the name of the asset.

N/A

Barcodes

Barcodes associated with this asset, if they exist.

N/A

Related Assets

Assets that are related to this asset, such as parent or child assets.

N/A

Task History

A list of tasks that have run on the device.

N/A

Related Documents