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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Configuring the appliance

Configuring the appliance

Appliance configuration consists of setting up network, security, locale, and other settings on the appliance.

Requirements and specifications

Requirements and specifications

K1000 technical specifications describe appliance capacity and requirements for managing devices.

For the latest information about K1000 hardware, requirements for managed devices, and browser requirements for accessing the Administrator Console, see the technical specifications:

NOTE: To run Device Actions, you must have the Administrator Console open in Internet Explorer®, because ActiveX® is required to launch these programs on the local device. Other browsers do not support ActiveX.

Power-on the appliance and log in to the Administrator Console

Power-on the appliance and log in to the Administrator Console

When the appliance is powered on for the first time, you can log in to the K1000 Administrator Console from any computer on your LAN, provided that a DHCP server is available to assign an IP address to the appliance. This enables you to use the setup wizard to configure initial network settings.

If you are installing the physical version of the appliance, review and follow the safety instructions in the Dell PowerEdge R430 Getting Started With Your System document and any other safety instructions shipped with the appliance. The Quest appliance is a specially configured platform and does not require you to install or remove internal components, update firmware, or modify BIOS settings. To set up the appliance, follow the instructions in this document only.

If a DHCP server is not available, you can configure network settings using the Command Line Console. See Access the Command Line Console.

The Command Line Console login screen appears on the monitor connected to the appliance. The login screen shows the appliance's DHCP network settings.
The Command Line Console login screen appears showing the appliance's DHCP network settings.
On any computer connected to your LAN, open a browser and go to the URL shown on the Command Line Console login screen. For example, http://k1000.local/admin.
The Software Transaction Agreement page appears.
The Initial Setup wizard appears.
Review the information on the System Support Two-Factor Authentication page that appears, and record the secret key and offline tokens in a secure place, as instructed.
On the Licensing and Administrator Settings page, provide the following information:



License Key

The license key you received in the Welcome email from Quest. Include the dashes. If you do not have a license key, contact Quest Support at

Company Name

The name of your company or group.

Administrator Email

The email address where you want to receive communications from Quest.


The password for the default admin account, which is the account you use to log in to the appliance Administrator Console. The default admin account is the only account on the appliance at this time. If you forget the password for this account, the system might have to be reset to factory defaults, which can result in loss of data.

NOTE: If you have multiple K1000 or K2000 appliances, Quest recommends that you use the same password for the admin account on all appliances. Using the same admin account password enables you to link the appliances later. See Linking Quest KACE appliances.
Log in to the Administrator Console using the login ID admin and the password you chose during initial setup.
The Administrator Console appears and the appliance is ready for use. Your browser setting determines locale formats used for date and time information displayed in the Administrator Console the first time you log in. For information about changing the language settings, see Configuring locale settings.

Access the Command Line Console

Access the Command Line Console

The Command Line Console is a terminal window interface to the K1000 appliance. You can use this interface to configure appliance settings, just as you would in the appliance Administrator Console. This is useful if a DHCP server is not available and you cannot log in to the Administrator Console.

The Command Line Console is not used with K1 as a Service.

The port is the second from the left in the upper middle section of the back plate.
The Command Line Console login screen appears on the monitor connected to the appliance.
The Command Line Console login screen appears.
Login: konfig

Password: konfig

Choose the language to use for the Command Line Console. Use the up- and down-arrow keys to move between fields.
Use the down-arrow key to move the cursor to Save, then press Enter or Return.
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