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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Obtain a Client ID and Client Secret for use in discovering Chrome devices

Obtain a Client ID and Client Secret for use in discovering Chrome devices

Working with Chrome devices requires credentials that grant the K1000 access to a Google Apps Domain using the Admin SDK API. You must obtain a Client ID and a Client Secret from Google so that you can get an approval code for the K1000 to use.

•
You have a Google Apps for Business domain or Google Apps for Education domain, with Chrome Device Management support.
•
You have a Google User admin account that is a member of the business or education domain. The account must be assigned the super user role.
•
You have a Google account that can be used as your developer account in this procedure. This account does not have to be the same as the admin account, nor does it have to be a member of the business or education domain.

The K1000 is enabled to import device information about devices and users from a Google Apps Domain when the K1000 has access to the Admin SDK API. Part of the credentialing process requires setting up a Google project, enabling the Admin SDK API from within it, and creating a Client ID and Client Secret.

1.
Sign in to your developer account at https://console.developers.google.com/.
2.
Create a project.
a.
Click Projects in the left navigation bar.
b.
Click Create Project to display the New Project dialog.
c.
Type a project name
d.
Use the auto-generated Project ID or type a unique ID of your choice.
e.
Click Create.
The Project Dashboard for the new project appears.
3.
Enable the Admin SDK API.
a.
Click APIs & auth in the left navigation bar to expand the section, and click APIs.
b.
Find Admin SDK under Browse APIs, and click the OFF Status button on the far right of the line to toggle the status to ON and enable the API.
c.
Read and agree to the terms of service and click Accept.
4.
Create an OAuth Client ID and Client Secret.
* 
NOTE: Quest recommends that you create a separate Client ID for each K1000 that is configured to discover Chrome devices.
a.
In the APIs & auth section of the left navigation bar, click Credentials.
b.
In the OAuth section, click Create new Client ID to display the Create Client ID dialog.
c.
Click Configure consent screen to display the Consent screen dialog.
d.
Select your email from the EMAIL ADDRESS drop-down list, type the name of your product in PRODUCT NAME, and click Save to return to the Create Client ID dialog.
e.
Select Installed application.
f.
Select Other as the Installed Application Type, and click Create Client ID.
The Credentials page displays the created Client ID and Client Secret.
g.
Make note of the Client ID and Client Secret values.
The values are needed when you configure authorization credentials in the K1000 for Chrome device discovery.

Add a Third Party Discovery Schedule to scan your network for Chrome devices and capture information about those devices. See Add a Discovery Schedule for a G Suite device.

Add a Discovery Schedule for a G Suite device

Add a Discovery Schedule for a G Suite device

To scan your network for G Suite devices and capture information about those devices, add a Third Party Discovery Schedule.

•
You have a Google Apps for Business domain or Google Apps for Education domain, with Chrome Device Management support.
•
You have a Google User admin account that is a member of the business or education domain. The account must be assigned the super user role.
•
You have a Google account to be used as your developer account, and have created a project with a Client ID and Client Secret. See Obtain a Client ID and Client Secret for use in discovering Chrome devices.
1.
Go to the Discovery Schedule Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Discovery Schedules.
c.
Select Choose Action > New.
2.
Select the Discovery Type to display the form with the options for the selected type, in this case External Integration [G Suite, Dell Mobility Management, AirWatch].
3.
In the Name field, enter a name for the scan.
This name appears on the Discovery Schedules page.
4.
Expand G Suite and select the Discovery options.

Option

Description

Discover Chrome Devices

If selected, any Chrome devices will be discovered in the next scan.

Discover Mobile Devices

If selected, any G Suite mobile devices will be discovered in the next scan.

Credentials

The details of the account that is used to connect to the Chrome device. Select existing credentials from the drop-down list, or select Add new credential to add credentials not already listed.

* 
IMPORTANT: The selected credential must have an approval code that can be associated with the appropriate device type. For example, if you want to discover G Suite mobile devices, you cannot use a credential whose approval code is generated for Chrome devices.

For more information, see Add and edit Google OAuth credentials.

Auto Provision Devices

If selected, all Chrome devices discovered in the next scan are added to inventory.

* 
NOTE: Use this option with care, to avoid expanding your inventory to an unexpected extent.
5.
Optional: In the Notify section, enter an email address for being notified of when the discovery scan completes. The email includes the name of the discovery schedule.
6.
Specify the scan schedule:
* 
TIP: To maintain the scan inventory without scanning, set the schedule of the scan configuration to None.

Option

Description

None

Run in combination with an event rather than on a specific date or at a specific time.

Every n minutes/hours

Run at a specified interval.

Every day/specific day at HH:MM

Run daily at a specified time, or run on a designated day of the week at a specified time.

On the nth of every month/specific month at HH:MM

Run on the same day every month, or a specific month, at the specified time.

7.
Click Save.

Add a Discovery Schedule for a Dell Mobility Management (DMM) device

Add a Discovery Schedule for a Dell Mobility Management (DMM) device

If you use Dell Mobile Management to manage and provision access to smartphones and tablets, you can discover managed mobile devices using discovery scheduling, and can provision discovered devices into K1000 inventory and asset management. To scan your network for DMM devices and capture information about those devices, you add a Third Party Discovery Schedule.

1.
Go to the Discovery Schedule Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Discovery Schedules.
c.
Select Choose Action > New.
2.
Select the Discovery Type to display the form with the options for the selected type, in this case Third Party [Chrome, Dell Mobility Management].
3.
In the Name field, enter a name for the scan.
This name appears on the Discovery Schedules page.
4.
Expand Dell Mobility Management and select the Discovery options.

Option

Description

Region

The region of the Dell Mobility Management Service, either US or EMEA.

Credentials

The details of the admin account that is used to connect to the Dell Mobility Management Service. Select existing credentials from the drop-down list, or select Add new credential to add credentials not already listed.

See Add and edit User/Password credentials.

Auto Provision Devices

If selected, all DMM devices discovered in the next scan are added to inventory.

* 
NOTE: Use this option with care, to avoid expanding your inventory to an unexpected extent.
5.
Optional: In the Notify section, enter an email address for being notified of when the discovery scan completes. The email includes the name of the discovery schedule.
6.
Specify the scan schedule:
* 
TIP: To maintain the scan inventory without scanning, set the schedule of the scan configuration to None.

Option

Description

None

Run in combination with an event rather than on a specific date or at a specific time.

Every n minutes/hours

Run at a specified interval.

Every day/specific day at HH:MM

Run daily at a specified time, or run on a designated day of the week at a specified time.

On the nth of every month/specific month at HH:MM

Run on the same day every month, or a specific month, at the specified time.

7.
Click Save.

Add a Discovery Schedule for SNMP-enabled non-computer devices

Add a Discovery Schedule for SNMP-enabled non-computer devices

To scan your network for non-computer devices and capture information about those devices, you can add an Authenticated—SNMP Discovery Schedule.

To enable SNMP, port 161 must be open on the appliance and on the device.

SNMP (Simple Network Management Protocol) is a protocol for monitoring managed devices on a network. SNMP v3 uses authentication and encryption algorithms to increase the security of SNMP communications. When you configure the SNMP v3 options, the appliance performs an SNMP v3 scan on selected devices. If that scan fails, the appliance attempts an SNMP v2 or v1 scan using the specified Public String.

SNMP scan results include all SNMP-capable devices. Remote shell extensions enable the K1000 to connect to devices, run commands, and capture Discovery information.

* 
NOTE: After a Discovery Schedule is saved, you cannot change SNMP authentication to SSH and Telnet authentication.
1.
Go to the Discovery Schedule Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Discovery Schedules.
c.
Select Choose Action > New.
2.
Select the Discovery Type to display the form with the options for the selected type, in this case Authenticated [WinRM, SNMP, SSH/Telnet].
The following options appear before the Notify section:
◦
DNS Lookup
◦
WinRM
◦
SSH/Telnet
◦
SNMP

For this procedure only DNS Lookup and SNMP are pertinent

3.
In the Name field, enter a name for the scan.
This name appears on the Discovery Schedules page.
4.
In the IP Address Range field, enter an IP address range to scan. Use hyphens to specify individual IP address class ranges. For example, type 1-255 in the right-most box to scan for all IP addresses between 1 and 255 inclusive.
5.
Expand DNS Lookup and select the Discovery options.

Including DNS Lookup enables Discovery to identify the name of the device. DNS Lookup is important if you want device names to appear in the Discovery Results and Inventory lists.

Option

Description

Name Server for Lookup

The hostname or IP address of the name server.

Timeout

The time, in seconds, after which a DNS lookup expires. If an address is not found during this time, the process “times out.”

6.
Expand SNMP and select the Discovery options.

Option

Description

SNMP Full Walk

Enable a Full Walk of data in the MIB (management information base) on devices. If this option is cleared, the appliance does a Bulk GET, which searches three core OIDs (object identifiers). When selecting this option, be aware that a Full Walk can take up to 20 minutes per device. The default, Bulk GET, takes approximately one second and acquires all of the information needed for Discovery.

* 
NOTE: SNMP inventory walk does not support non-English characters on Windows devices. If it encounters non-English characters, the SNMP inventory process reports an error and stops loading inventory information.

Timeout

The time, in seconds, after which the scan ends if no response is returned.

Maximum Attempts

The number of times the connection is attempted.

Credentials (SNMPv1/v2)

The details of the SNMP v1/v2 credentials required to connect to the device and run commands. Select existing credentials from the drop-down list, or select Add new credential to add credentials not already listed.

See Add and edit SNMP credentials.

Credentials (SNMPv3)

The details of the SNMP v3 credentials required to connect to the device and run commands. Select existing credentials from the drop-down list, or select Add new credential to add credentials not already listed.

See Add and edit SNMP credentials.

7.
Optional: In the Notify section, enter an email address for being notified of when the discovery scan completes. The email includes the name of the discovery schedule.
8.
Specify the scan schedule:
* 
TIP: To maintain the scan inventory without scanning, set the schedule of the scan configuration to None.

Option

Description

None

Run in combination with an event rather than on a specific date or at a specific time.

Every n minutes/hours

Run at a specified interval.

Every day/specific day at HH:MM

Run daily at a specified time, or run on a designated day of the week at a specified time.

On the nth of every month/specific month at HH:MM

Run on the same day every month, or a specific month, at the specified time.

9.
Click Save.
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