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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Delete manual labels

Delete manual labels

Before you can delete a manual label, you must remove the label from any items to which it is applied. You cannot delete manual labels that are applied to any items.

In addition, if a manual label contains a Smart Label or an LDAP Label, you must delete the Smart Label or LDAP Label before you can delete the manual label. Manual labels cannot be deleted if they contain Smart Labels or LDAP Labels.

1.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
2.
Remove the label from any items to which it has been applied. For example, to remove the label from devices:
a.
Click Inventory.
The Devices page appears.
b.
In the View By drop-down list, select Label > Label Name.
The Devices page shows the items to which the label is applied.
c.
Select all of the items in the list.
d.
Select Choose Action > Remove Label > Label Name.
3.
After the label has been removed from all items, click Home > Labels > Label Management.
The Labels page appears.
4.
Select the check boxes next to one or more labels.
5.
Select Choose Action > Delete, then click Yes to confirm.

Managing Smart Labels

Managing Smart Labels

Add Smart Labels
Example: Combine Smart Labels to identify devices
Edit Smart Labels
Setting up labels for user accounts
Using Smart Labels for patching
Using Smart Labels with Discovery Results
Adding Smart Labels for devices
Assign the Smart Label run order
Delete Smart Labels

You can add Smart Labels for devices, applications on the Software page, patches, Discovery Results, and Dell Update packages.

In version 6.4 of the K1000, however, Smart Labels cannot be created for applications on the Software Catalog page.

Add Smart Labels

Add Smart Labels

You can add Smart Labels from the Labels section and from list pages where Smart Labels are used, such as the Devices list.

1.
Go to the Label Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, in the Home section, click Label Management.
c.
On the Label Management panel, click Smart Labels.
d.
Select Choose Action > New > Smart Label type.
The appliance displays the Smart Label criteria for the type of label that you selected. For example, if you select New > Software Smart Label, the software criteria are displayed. If you select New > Device Smart Label, the Devices criteria are displayed.
2.
Specify the search criteria using the available fields.
◦
To add a row, click Add line.
◦
To add a subset of rules, select AND or OR from the operator drop-down list at the right of the Smart Label criteria, then click Add Group.

The image displays the Smart Label panel with search criteria entered.

3.
Click Test to display items that match the specified criteria.
4.
Adjust the criteria as needed until the results are what you expect.
5.
In the Choose label drop-down list, do one of the following:
◦
Select an existing label to associate with the Smart Label. Type in the Choose label field to search for existing labels.
◦
Enter a new name for the Smart Label in the Choose label field, then press Enter or Return.
* 
NOTE: Press Enter or Return after you enter a new Smart Label name to move the text from the search field to the label field.
6.
Click Save.

Example: Combine Smart Labels to identify devices

Example: Combine Smart Labels to identify devices

This example demonstrates how to combine three Smart Labels to identify devices running Windows XP or Windows 7 that do not have the McAfee® VirusScan® application installed.

The following are the three Smart Labels created in this example:

•
The first Smart Label, WinXP7, is applied to devices that have Windows XP or Windows 7 operating systems. This label has a run order of 1.
•
The second Smart Label, MissingVirusScan, is applied to devices that do not have the VirusScan application installed. This label also has a run order of 1.
•
The third Smart Label, WinXP7MissingVirusScan, is applied to devices that have both the WinXP7 and MissingVirusScan Smart Labels applied. This label has a run order of 2, so that it runs after the first two labels.
1.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
2.
Create a device Smart Label to identify the operating system:
a.
On the left navigation bar, click Inventory.
b.
Click the Smart Label tab above the list on the right.
The Smart Label panel appears.

The image displays the Smart Label panel with search criteria entered.

c.
Specify the criteria required for the Windows XP operating system:
Operating System: Name | contains | Windows XP
d.
With AND selected in the operator drop-down list, click Add Line, then specify the criteria required for the Windows 7 operating system:
Operating System: Name | contains | Windows 7
e.
In the Choose label drop-down list, type a name for the label, such as WinXP7, then click Smart Label.
3.
Create a device Smart Label to find devices that are missing the VirusScan application:
a.
In the Smart Label panel on the Devices page, specify the criteria required to find devices that do not have the VirusScan application installed:
Software: Software Titles | does not contain | VirusScan
b.
In the Choose label drop-down list, type a name for the label, such as MissingVirusScan, then click Smart Label.
4.
Create a device Smart Label that uses the Smart Labels created in the preceding steps.
5.
Create a Smart Label for the application:
a.
In the Smart Label panel on the Devices page, specify the criteria to identify devices with the WinXP7 Smart Label applied:
Device Identity Information: Label Names | = | WinXP7
b.
With AND selected in the operator drop-down list, click Add Line, then specify the criteria to identify devices with the MissingVirusScan Smart Label applied:
Device Identity Information: Label Names | = | MissingVirusScan
c.
In the Choose label drop-down list, type a name for the label, such as WinXP7MissingVirusScan, then click Smart Label.
6.
Set the order in which to run the Smart Labels:
a.
On the left navigation bar, in the Home section, click Label Management.
b.
On the Label Management panel, click Smart Labels.
c.
Select Choose Action > Order Labels > Device Smart Labels.
The Order Device Smart Labels page appears.
d.
Click the Edit button at the far right in the WinXP7 label row: .
e.
In the Order column, type 1, then click Save.
f.
Click the Edit button at the far right in the MissingVirusScan label: .
g.
In the Order column, type 1, then click Save.
h.
Click the Edit button at the far right in the WinXP7MissingVirusScan label row: .
i.
In the Order column, type 2, then click Save.
j.
Click Save at the bottom of the list.
The WinXP7 label and the MissingVirusScan label are set to run before the WinXP7MissingVirusScan label. This ensures that Windows XP and 7 devices that are missing the VirusScan application are labeled before the WinXP7MissingVirusScan label runs.
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