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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Troubleshooting and debugging the K1000 Agent

Troubleshooting and debugging the K1000 Agent

Use the Agent's debugging features to troubleshoot Agent-related issues.

If devices do not show up in Inventory:

For additional assistance, go to the Quest Support website, https://support.quest.com/contact-support. This website contains a Knowledge Base you can use for troubleshooting.

Resolve Windows security issues that prevent Agent provisioning

Resolve Windows security issues that prevent Agent provisioning

If Windows security settings prevent the K1000 appliance from provisioning the Agent to Windows devices, you can reconfigure settings through a command prompt.

To allow provisioning, you must open the firewall and configure security settings.

reg add HKLM\SYSTEM\CurrentControlSet\Control\Lsa /v ForceGuest /t REG_DWORD /d 0 /f

reg add HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\system /v LocalAccountTokenFilterPolicy /t REG_DWORD /d 1 /f

reg add "HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server" /v FdenyTSConnections /t REG_DWORD /d 0 /f

netsh.exe firewall set service type=FILEANDPRINT mode=ENABLE scope=ALL

netsh.exe firewall set service type=REMOTEADMIN mode=ENABLE scope=ALL

Enabling debugging on Windows devices

Enabling debugging on Windows devices

You can enable debugging on Windows devices by adding debug=true to AMPTools.

Enable Windows debugging by editing the amp.conf file

You can enable Windows debugging on Windows devices by editing the amp.conf file.

On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.

3.
Open the amp.conf file, which is located in the following directories:
On Window Vista and Windows 7: C:\ProgramData\Dell\KACE

The output is recorded in various K1000 Agent logs. See View appliance logs.

Enable Windows debugging from the command line

You can enable debugging on Windows devices from the command line.

On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.

On 32-bit devices: "%ProgramFiles%\Dell\KACE\AMPTools.exe" debug=true
On 64-bit devices: "%ProgramFiles(x86)%\Dell\KACE\AMPTools.exe" debug=true

The output is recorded in various K1000 Agent logs. See View appliance logs.

Enable Windows debugging by editing the amp.conf file

Enabling debugging on Windows devices

You can enable debugging on Windows devices by adding debug=true to AMPTools.

Enable Windows debugging by editing the amp.conf file

You can enable Windows debugging on Windows devices by editing the amp.conf file.

On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.

3.
Open the amp.conf file, which is located in the following directories:
On Window Vista and Windows 7: C:\ProgramData\Dell\KACE

The output is recorded in various K1000 Agent logs. See View appliance logs.

Enable Windows debugging from the command line

You can enable debugging on Windows devices from the command line.

On Windows Vista and Windows 7 devices, you must have Run as administrator privileges.

On 32-bit devices: "%ProgramFiles%\Dell\KACE\AMPTools.exe" debug=true
On 64-bit devices: "%ProgramFiles(x86)%\Dell\KACE\AMPTools.exe" debug=true

The output is recorded in various K1000 Agent logs. See View appliance logs.

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