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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Restore the appliance to factory settings

Restore the appliance to factory settings

The appliance has a built-in ability to restore factory settings. This is useful if you encounter problems and you need to remove all custom configurations.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click Backup Settings to display the Backup Settings page.
3.
At the bottom of the page, click Factory Reset, then click Yes to confirm.

Updating appliance software

Updating appliance software

You can check for and install appliance software updates. When you update the appliance, custom configurations, such as Service Desk and Asset customizations, are preserved.

Check for and apply advertised appliance updates

Check for and apply advertised appliance updates

The K1000 checks with the servers at Quest daily to determine whether appliance software updates are available. These updates are referred to as advertised updates.

If updates are available, an alert appears on the Home page the next time you log in with Administrator account privileges.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
On the left navigation bar, click Appliance Updates to display the Appliance Updates page.
3.
In the Server section, click Check for Update to display the Logs page.
5.
Click Update.

The update is applied. The Administrator Console is unavailable until the update is complete. Progress appears in the browser window and in the Administrator Console.

Upload an update file to the appliance manually

Upload an update file to the appliance manually

If you have an update file from Quest, you can upload it to the appliance manually.

Before you update the K1000 appliance manually, verify that your appliance meets the minimum server version requirements as specified in the release notes for the update. If your appliance does not meet these requirements, you must upgrade to the minimum version before you update the appliance software. See View the K1000 version, model, and license information.

2.
Download the k1000_upgrade_server_XXXX.kbin file, and save it locally.
3.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
4.
On the left navigation bar, click Appliance Updates to display the Appliance Updates page.
5.
In the Manually Update section:
a.
Click Browse or Choose File, and locate the update file.
b.
Click Update, then click Yes to confirm.

The update is applied. The Administrator Console is unavailable until the update is complete. Progress appears in the browser window and in the Administrator Console.

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