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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Restoring the appliance

Restoring the appliance

You can restore appliance data using backup files, provided that backups are enabled and a matching pair of Differential and Base backup files are available. In addition, you can restore the appliance to its factory settings at any time.

Restoring the appliance destroys the data currently configured in the appliance. Quest KACE recommends that you off-load any backup files or data that you want to keep before you restore the appliance. In addition, restoring the appliance requires that the appliance be taken offline. The Administrator Console and the User Console are unavailable during the restore process.

Restore the appliance using the most recent backup

Restore the appliance using the most recent backup

The appliance has a built-in ability to restore settings from the most recent backup directly from the appliance backup drive.

Appliance backups are enabled and you have a matching pair of Differential and Base backup files available. See Disable or enable appliance backups.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click Backup Settings to display the Backup Settings page.
3.
In the Backups section, select the most recent backup files.
4.
Click Restore from Backup, then click Yes to confirm.
The appliance is restored and restarted. The Administrator Console and the User Console are unavailable during the restore process.

Upload backup files to the appliance

Upload backup files to the appliance

If you have copied your backup files to an off-appliance location, you can upload those files to the appliance manually using the Administrator Console, FTP, or Client Drop location process. FTP and Client Drop location uploads are useful if your backup files are more than 1 GB and uploading them through the Administrator Console causes the browser to time out.

You have copied backup files to an off-appliance location.

To upload files using the Administrator Console:
1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click Backup Settings to display the Backup Settings page.
3.
In the Uploads section, under the Differential heading, click Browse or Choose File, to locate the Differential file you want to upload.
4.
In the Uploads section, under the Base heading, click Browse or Choose File, to locate the matching Base file you want to upload.
5.
Click Upload Files.
The uploaded files appear in the Backups section of the Backup Settings page.

Username: kbftp

Password: getbxf

The uploaded files appear in the Backups section of the Backup Settings page.

Restore the appliance using the uploaded backup files. See Restore the appliance from backups.

Restore the appliance from backups

Restore the appliance from backups

You can restore the appliance from backup files as needed.

If you are restoring files from an off-appliance location, you have uploaded a matching pair of Differential and Base backup files to the appliance. See Upload backup files to the appliance.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click Backup Settings to display the Backup Settings page.
3.
In the Restore section, select the pair of files you want to restore.
4.
Click Restore from Backup, then click Yes to confirm.
The appliance is restored and restarted. The Administrator Console and the User Console are unavailable during the restore process.

The appliance is restored and restarted.

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