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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Example: Remove a profile that has been deployed to specified devices

Example: Remove a profile that has been deployed to specified devices

If you inadvertently deploy profiles to target devices, you can remove them by creating a Remove profile.

1.
You have created a Mac system profile with these scheduling and deployment options:
◦
Scheduled to be installed daily at 8:00.
◦
Installed, or scheduled to be installed, on 100 target devices.
2.
After creating the profile, you realize that you do not want to have the profile installed on 10 of the 100 target devices. You need to remove the profile from the 10 devices and continue to keep the profile available to the other 90 devices.
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NOTE: This example uses a Mac system profile, but you can remove both Mac system and Mac user profiles as needed.
1.
Go to the Mac Profile Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Mac Profiles.
c.
Click the name of the profile. In this example, we refer to this profile as Profile A.
2.
On the Mac Profile Detail page for Profile A, click Remove.
A dialog appears explaining the remove process.
3.
Click Remove from Device.
The Mac Profile Detail page for a new profile, with the Action set to Remove, appears. The new profile has the same Profile Name and Profile Identifier as the original profile. In this example, this is Profile A Remove. The original profile, with the Action set to Add, remains on the list with its Schedule set to None. This prevents the same profile from being installed on or removed from the same set of devices, and it enables you to reactivate Profile A later if necessary.
4.
On the Mac Profile Detail page for Profile A Remove, in the Deploy section, select the devices from which you want to remove the profile.
5.
Do one of the following:
◦
If you have set the profile to run on a schedule, click Save at the bottom of the page.
◦
To run the profile on devices that currently have a connection to the K1000 appliance, click Run Now.
The Mac Profiles page shows the number of target devices in the Targeted column and the number of devices from which the profile has been removed in the Succeeded column for Profile A Remove.
6.
When the Succeeded column shows that the profile has been removed from all target devices, Profile A Remove is no longer needed, and you can delete it from the appliance. See Delete Mac profiles from the K1000 appliance.
7.
In Profile A, verify that the correct devices are targeted and enable the profile:
a.
Go to the Mac Profile Detail page for Profile A.
b.
Change the list of target devices to include only the correct 90 devices.
c.
Enable the profile. See:
◦
Add or edit Mac user profiles
◦
Add or edit Mac system profiles

Delete Mac profiles from the K1000 appliance

Delete Mac profiles from the K1000 appliance

You can delete Mac profiles from the K1000 appliance as needed.

Deleting a profile does not remove it from any devices on which it has been installed. To remove profiles from devices, use the Remove option. See Remove Mac profiles from managed devices.

* 
NOTE: If you delete a profile from the K1000 appliance, you can no longer use the appliance to remove that profile from managed devices.
1.
Go to the Mac Profile Detail page:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Scripting, then click Mac Profiles.
c.
Click the name of a profile.
2.
At the bottom of the page, click Delete.
A dialog appears.
3.
Verify that you want to delete the profile from the appliance, then click Delete Profile.
The profile is removed from the appliance and it no longer appears on the Mac Profiles list. However, the Profile Identifier continues to be displayed on the Device Detail page of devices on which the profile is installed.

Patching devices and maintaining security

Patching devices and maintaining security

About patch management
Subscribing to and downloading patches
Creating and managing patch schedules
Managing patch inventory
Managing Dell devices and updates
Maintaining device and appliance security

The K1000 enables you to patch managed devices to improve software functionality and protect devices and networks from vulnerabilities.

About patch management

About patch management

Patching workflow
About patch signature files
About patch packages
About patch testing and security
About the patch quality assurance process
Best practices for patching

Patch management is the process of obtaining, testing, and installing patches for software on devices. The K1000 enables you to automate patch management, which helps to improve software functionality and protect devices and networks from vulnerabilities.

With patch management you can detect and deploy the latest security patches and software updates for Windows and Mac devices that use the K1000 appliance.

* 
NOTE: The Patch Management component is supported on Windows and Mac devices only. Patch Management is not available for Linux devices.
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