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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Using Wake-on-LAN

Using Wake-on-LAN

Issue Wake-on-LAN requests
Schedule Wake-on-LAN requests
Troubleshooting Wake-on-LAN

Wake-on-LAN enables you to power-on devices remotely from the K1000 appliance regardless of whether the devices have the K1000 Agent installed.

* 
NOTE: To use Wake-on-LAN, devices must be equipped with Wake-on-LAN-enabled network interface card (NIC) and BIOS.

For Wake-on-LAN, the K1000 broadcasts UDP traffic on your network on port 7. The K1000 sends 16 packets per Wake-on-LAN request because it must guess the broadcast address that is required to get the “Magic Packet” to the target device. This traffic is ignored by devices that are not being powered-on remotely, and the traffic should not have a noticeable impact on the network.

Issue Wake-on-LAN requests

Issue Wake-on-LAN requests

To wake multiple devices at once, you can specify a label to which those devices belong, or you can wake devices individually.

If the device you want to wake is not inventoried by the appliance but you know the MAC (hardware) address and the device’s last-known IP address, you can manually enter the information to wake the device.

1.
Go to the Wake-on-LAN Schedules list.
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Distribution, then click Wake-on-LAN.
2.
Select Choose Action > New > Simple.
3.
Select the type of device to work with:
◦
To wake devices that belong to labels, select labels in the Labels drop-down list.
◦
To wake individual devices, select devices the Managed Devices field. To search the list, begin typing in the field.
◦
To wake Discovered devices, select devices in the Discovered Devices field. To search the list, begin typing in the field.
4.
To enter device information manually, do one of the following:
◦
In the IP Address field, specify the IP address of a device.
◦
In the Manual Entry section, specify the MAC address of a device.
5.
Click Run Now.

The results at the top of the page indicate the number of devices that received the request and the labels, if any, to which those devices belong.

Schedule Wake-on-LAN requests

Schedule Wake-on-LAN requests

Scheduling a Wake-on-LAN request is useful when you want to wake devices on a regular basis. This is useful for recurring tasks, such as performing monthly maintenance.

1.
Go to the Wake-on-LAN Schedules list:
a.
Log in to the K1000 Administrator Console, http://K1000_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Distribution, then click Wake-on-LAN.
2.
Select Choose Action > New > Advanced.
3.
Select the type of device to work with:
◦
To wake devices that belong to labels, select labels in the Labels drop-down list.
◦
To wake devices by operating system, select the operating systems of the devices you want to wake in the Operating Systems field. Otherwise, leave the Operating Systems field blank to wake devices with any operating system.
4.
In the Schedule section, specify the schedule settings:

Option

Description

None

Run in combination with an event rather than on a specific date or at a specific time.

Run every day at (HH:MM)

Run daily at a specified time, or run on a designated day of the week at a specified time.

Run on the nth of every month/specific month at HH:MM

Run on the same day every month, or a specific month, at the specified time.

5.
Click Save.

The Wake-on-LAN page appears with the scheduled request listed.

Troubleshooting Wake-on-LAN

Troubleshooting Wake-on-LAN

Under certain conditions, a Wake-on-LAN request might fail.

Conditions that might cause Wake-on-LAN failures include:

•
The device does not have a Wake-on-LAN-capable network card or is not configured properly.
•
The appliance has incorrect information about the subnet to which the device is attached.
•
UDP traffic is not routed between subnets or is being filtered by a network device.
•
Broadcast traffic is not routed between subnets or is being filtered by a network device.
•
Traffic on port 7 is being filtered by a network device.

For more information, go to http://support.intel.com/support/network/sb/cs-008459.htm.

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