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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

About software metering

About software metering

Software metering enables you to collect information about how applications are installed and used on the Windows and Mac devices that you manage.

Information collection includes Windows Store applications, such as Bing Travel. Metering is not available for applications installed other operating systems, such as Linux. In the Software Catalog, metering can be enabled for applications that are listed as Discovered and Not Discovered and for applications that are Locally Cataloged. Metering cannot be enabled for operating system software, applications installed on unsupported operating systems, such as Linux, or for applications that are listed as Uncataloged in the Software Catalog.

About Classic Metering

Classic Metering is the metering system that was available on the K1000 appliance prior to version 5.5. If you upgraded to version 5.5 from version 5.4 or lower, and you enabled metering prior to the upgrade, you can continue to access Classic Metering in the K1000 5.5 release.

However, the Software Catalog metering system, which provides more detailed information than Classic Metering, replaced Classic Metering in the 6.0 release. Classic Metering is no longer available in version 6.0 and higher.

About Classic Metering

About software metering

Software metering enables you to collect information about how applications are installed and used on the Windows and Mac devices that you manage.

Information collection includes Windows Store applications, such as Bing Travel. Metering is not available for applications installed other operating systems, such as Linux. In the Software Catalog, metering can be enabled for applications that are listed as Discovered and Not Discovered and for applications that are Locally Cataloged. Metering cannot be enabled for operating system software, applications installed on unsupported operating systems, such as Linux, or for applications that are listed as Uncataloged in the Software Catalog.

About Classic Metering

Classic Metering is the metering system that was available on the K1000 appliance prior to version 5.5. If you upgraded to version 5.5 from version 5.4 or lower, and you enabled metering prior to the upgrade, you can continue to access Classic Metering in the K1000 5.5 release.

However, the Software Catalog metering system, which provides more detailed information than Classic Metering, replaced Classic Metering in the 6.0 release. Classic Metering is no longer available in version 6.0 and higher.

About metering information

About metering information

When you enable metering for applications, information is collected for devices on which the applications are installed provided that metering is also enabled for the devices.

The following information is collected:

See Viewing Software Catalog metering information.

In addition, you can configure the frequency at which metering information is gathered and the length of time metering information is retained. See Configure options for metering Software Catalog applications.

About the scripts that collect metering information

The software metering service is bundled with the K1000 Agent and installed on managed devices. When metering is enabled, scripts run to collect metering info.

These collection scripts vary, depending on the operating system:

Windows: On Windows devices, metering is an event-driven process that monitors Windows assets using WMI (Windows Management Instrumentation) events.
Mac: On Mac devices, the metering script identifies process events asynchronously using NSWorkspace notification center.

Information, including the application filename, version, and file size are compared to the information in the Software Catalog to identify the application.

How suites are metered

If metering is enabled for a suite, such as Microsoft Office, the system checks to determine whether any of the applications in the suite are running on managed devices that have metering enabled. Usage information is reported for the suite as a whole, as well as for each individual application.

Managed devices that have any application in the suite installed, as determined by an Add/Remove programs entry, are counted as having the suite installed. Devices do not need to have every application in the suite installed to count as having the suite installed.

When metering is enabled for a suite, it is also enabled for the individual applications that are part of the suite. You cannot enable or disable metering for individual applications in suites.

About the scripts that collect metering information

About metering information

When you enable metering for applications, information is collected for devices on which the applications are installed provided that metering is also enabled for the devices.

The following information is collected:

See Viewing Software Catalog metering information.

In addition, you can configure the frequency at which metering information is gathered and the length of time metering information is retained. See Configure options for metering Software Catalog applications.

About the scripts that collect metering information

The software metering service is bundled with the K1000 Agent and installed on managed devices. When metering is enabled, scripts run to collect metering info.

These collection scripts vary, depending on the operating system:

Windows: On Windows devices, metering is an event-driven process that monitors Windows assets using WMI (Windows Management Instrumentation) events.
Mac: On Mac devices, the metering script identifies process events asynchronously using NSWorkspace notification center.

Information, including the application filename, version, and file size are compared to the information in the Software Catalog to identify the application.

How suites are metered

If metering is enabled for a suite, such as Microsoft Office, the system checks to determine whether any of the applications in the suite are running on managed devices that have metering enabled. Usage information is reported for the suite as a whole, as well as for each individual application.

Managed devices that have any application in the suite installed, as determined by an Add/Remove programs entry, are counted as having the suite installed. Devices do not need to have every application in the suite installed to count as having the suite installed.

When metering is enabled for a suite, it is also enabled for the individual applications that are part of the suite. You cannot enable or disable metering for individual applications in suites.

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