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KACE Systems Management Appliance 7.1 - Administrator Guide

About the KACE Systems Management Appliance (K1000) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations
Setting up License Compliance Managing License Compliance Setting up Service Desk Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the K1000 Agent Manually deploying the K1000 Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the K1000
Appendixes Glossary About us Legal notices

Disable the ITNinja feed

Disable the ITNinja feed

To prevent the ITNinja feed from being displayed in the Administrator Console, change the appliance settings that share data with Quest. This disables the ITNinja feed.

Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the K1000 System Administration Console, http://K1000_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
Click General Settings.
In the Share With Quest section, clear the Share detailed usage data... check box.
Click Save.

For more information on K1000 General Settings, see Configure appliance General Settings with the Organization component enabled.

Managing Software Catalog inventory

Managing Software Catalog inventory

Applications that have been identified as present on managed devices, and that match application definitions in the Software Catalog, are referred to as Software Catalog inventory.

About the Software Catalog

About the Software Catalog

The Software Catalog is a database that contains standardized information about more than 60,000 Windows and Mac applications and software suites. Information in the catalog includes the name, version, publisher, and category of each application or suite, as well as the operating system on which the application or suite runs.

The Software Catalog is available to all K1000 appliances running version 5.5 or higher. The catalog is continually updated and maintained by Quest to ensure that it is comprehensive, accurate, and up-to-date.

When managed devices that are running Agent version 5.5 or higher report application inventory, that inventory information is compared to items in the Software Catalog. Standardized application inventory information is then displayed under the Software Catalog tab.

The Software Catalog enables you to:

The catalog contains information about software designed to run on Windows and Mac operating systems only. Software designed to run on Linux and other unsupported operating systems are not available in the catalog.

Application classifications

Application classifications

Applications that appear on the Software Catalog page are classified as Discovered, Not Discovered (Cataloged), and Uncataloged. The classification determines the kinds of actions you can perform and the type of information that is available for the applications.

Discovered applications

Discovered applications are executables in the K1000 inventory that match the definitions of applications in the Software Catalog. You can enable metering for Discovered applications and suites, mark them as Not Allowed, and add license information for them. In addition, the Discovered application list can be exported in CSV format. You can export the Discovered application list, the Uncataloged list, and the Locally Cataloged list; you cannot export the entire Software Catalog.

Not Discovered applications

Applications that do not exist in the K1000 inventory, but that do exist in the Quest KACE Software Catalog, are referred to as Not Discovered applications. You can enable metering for Not Discovered applications, mark them as Not Allowed, and add license information for them. However, because the applications have not been found in the local K1000 inventory, the Not Discovered application list cannot be exported in CSV format.

Uncataloged applications

Uncataloged applications are executables that are in the K1000 inventory but that do not appear in the Software Catalog. You can view applications that are listed as Uncataloged on the Software Catalog page. However, you cannot enable metering for Uncataloged applications, mark them as Not Allowed, or add license information for them.

Uncataloged applications must be added to the local or public Software Catalog before they can be metered, marked as Not Allowed, or associated with license information. See Adding applications to the Software Catalog.

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