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KACE Systems Management Appliance 12.1 Common Documents - KACE GO 7.3 Release Notes

Privacy policy

Privacy policy

Collected information

The KACE development team collects the following information, for internal use:

Mobile device permissions

KACE GO requires access to the camera on your mobile device to support uploading image attachments to Service Desk tickets.

The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.

Use of personal information

The collected data is used by the KACE development team to make product improvements. Apart from the information required by the Apple and Google push notification services, none of this information is ever shared with a third party.

If you have any questions about this policy, you can contact Support at https://support.quest.com/create-service-request.

New features

New features

This release of the KACE GO includes the following features.

Backup of user credentials disabled. The app no longer allows you to backup user credentials, preventing malicious attempts from decrypting stored login credentials.

For complete information about the features available with the KACE GO mobile app, see the Getting Started Guide.

Resolved issues

Resolved issues

The following is a list of resolved issues and product enhancements available in this release.

iOS Resolved Issues

Resolved issue

Issue ID

The app crashed when cancelling the addition of a barcode to a new asset.

KGO-1621

When viewing submitter ticket history, the Tickets list sometimes did not match what was reported in the Administrator Console.

KGO-1619

Attempting to log on to an appliance version release that is newer than what KACE GO supports resulted in a crash. For example, logging in to the appliance version using KACE GO 7.2.

KGO-1617

The My Approvals list showed closed tickets when they were not supposed to be included.

KGO-1607

If a queue does not support image attachments, the app no longer shows Add Attachment as an option.

KGO-1606

The Adjusted Work Hours appearing on ticket work was truncated.

KGO-1605

The Create New Ticket button in Service Desk Home allowed users to start creating a ticket before the app was ready to fulfill the request.

KGO-1604

If approving an auto-closing process ticket with required fields not being set, the approval should be stopped with a required fields missing alert dialog. Previously the server reported an error after the fact, which was inconsistent with the usual close ticket behavior of KACE GO.

KGO-1603

Android Resolved Issues

Resolved issue

Issue ID

Application crashed when logging in with Save Passwords turned on, the phone was running Google Android 12 and had no system PIN or passcode.

KGO-1622

If approving an auto-closing process ticket with required fields not being set, the approval should be stopped with a required fields missing alert dialog. Previously the server reported an error after the fact, which was inconsistent with the usual close ticket behavior of KACE GO.

KGO-1618

If a queue does not support image attachments, the app no longer shows Add Attachment as an option.

KGO-1616

The app sometimes stopped responding or forced repeated logins when waking the app from sleep,

KGO-1612

It was too easy to accidentally start the asset selector when trying to view a ticket asset details.

KGO-1611

When viewing submitter ticket history, the Tickets list sometimes did not match what was reported in the Administrator Console.

KGO-1610

On Android fresh install, logging in with Save Password and cancelling out of PIN configuration caused the login screen to be unresponsive.

KGO-1609

The ticket required fields alert did not include the ticket title. Instead, it was missing the ticked title in a separate alert.

KGO-1537

Known issues

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

General known issues

Known issue

Issue ID

Tickets always show change text in English, regardless of the locale setting of the appliance.

K1-20953

The first time a use you type a server name for a KACE Systems Management Appliance that has a self-signed certificate, a dialog box appears, indicating that the certificate is currently untrusted, and allows you to accept it and continue, or stop processing that server. This is expected behavior.

However, if the appliance is also configured for SAML (Security Assertion Markup Language) and you attempt to use SAML to log, a browser is shown, to perform the SAML login. At that point, the browser also reports the self-signed certificate, asking you to approve the certificate a second time.

K1-20858

My Tickets count is wrong for administrators. This is caused by the fact that the Service Desk API only returns owned tickets in the query, not both owned and submitted tickets, as expected.

K1-20510

Certain type of custom Asset fields are not fully supported in KACE GO. The following custom fields appear as read-only fields: Label, Locale, Asset-Multiple Select, Asset-Parent and Software Catalog.

N/A

Asset attachments are not supported at this time.

N/A

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