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KACE Systems Management Appliance 12.1 Common Documents - API Reference Guide

KACE SMA Service Desk API Examples

KACE SMA Service Desk API Examples

This section provides examples for adding attachments to Service Desk tickets using the KACE SMA API.

Upload an attachment as a ticket change:

Start by executing a multipart/form-data request on the ticket. In the Tickets section the array of one ticket object with the ticket updates includes the change group that has the requirements for the ticket change. The attachmentSet field inside the change group declares what parts to pull in as attachments for the ticket. The brackets in the name of the attachment part ("INVENTORY_FILE[]") allow you us to have multiple parts with the same name, so you can embed up to five attachments in one ticket change.

Determine what attachments are available with a ticket:

GET /api/service_desk/tickets/{ticket ID}/changes?shaping=attachments limited

Retrieve an attachment:

To retrieve an attachment, you must provide the ticket ID, change ID, and attachment ID. These values can be obtained using the above example, Determine what attachments are available with a ticket:.

GET /api/service_desk/tickets/{ticket ID}/changes/{change ID}/attachments/{attachment ID}

About us

About us

Technical support resources

Quest creates software solutions that make the benefits of new technology real in an increasingly complex IT landscape. From database and systems management, to Active Directory and Office 365 management, and cyber security resilience, Quest helps customers solve their next IT challenge now. Around the globe, more than 130,000 companies and 95% of the Fortune 500 count on Quest to deliver proactive management and monitoring for the next enterprise initiative, find the next solution for complex Microsoft challenges and stay ahead of the next threat. Quest Software. Where next meets now. For more information, visit www.quest.com.

Technical support resources

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

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Legal notices

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KACE Systems Management Appliance API Reference Guide
Updated - January 2022
Software Version - 12.1
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