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This section provides examples for adding attachments to Service Desk tickets using the KACE SMA API.
Start by executing a multipart/form-data request on the ticket. In the Tickets section the array of one ticket object with the ticket updates includes the change group that has the requirements for the ticket change. The attachmentSet field inside the change group declares what parts to pull in as attachments for the ticket. The brackets in the name of the attachment part ("INVENTORY_FILE") allow you us to have multiple parts with the same name, so you can embed up to five attachments in one ticket change.
To retrieve an attachment, you must provide the ticket ID, change ID, and attachment ID. These values can be obtained using the above example, Determine what attachments are available with a ticket:.
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