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KACE Systems Management Appliance 11.1 Common Documents - KACE GO 7.1 Getting Started Guide

Troubleshooting

Troubleshooting

I get a message that the KACE SMA certificate received is invalid. What does this mean?

There are a number of reasons that the SSL certificate for the KACE SMA might prompt this message, including:

Compare the SSL certificate against the original. If there is a discrepancy that cannot be explained by a benign reason (for instance, expiration, update), do not log in. Contact your KACE SMA administrator for options.

I get a message that the KACE SMA certificate received is invalid. What does this mean?

Troubleshooting

I get a message that the KACE SMA certificate received is invalid. What does this mean?

There are a number of reasons that the SSL certificate for the KACE SMA might prompt this message, including:

Compare the SSL certificate against the original. If there is a discrepancy that cannot be explained by a benign reason (for instance, expiration, update), do not log in. Contact your KACE SMA administrator for options.

I received a message stating that the KACE SMA is out of reach.

I received a message stating that the KACE SMA is out of reach.

Check to see if SSL is enabled and that you are connected through VPN.

I cannot log in, and I received a message that my login was incorrect.

I cannot log in, and I received a message that my login was incorrect.

There are a number of conditions that might lead to you not being able to log in. Check the following to see if one might be the cause:

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