Chat now with support
Chat with Support

KACE Systems Management Appliance 11.0 Common Documents - Administrator Guide

About the KACE Systems Management Appliance Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

View devices that have been added manually

View devices that have been added manually

Devices that have been added manually appear on the Devices list along with other managed devices. You can use Advanced Search to filter the Devices list to show only those devices that have been added manually.

1.
Go to the Devices list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Devices.
a.
Click the Advanced Search tab above the list on the right to display the Advanced Search panel.

Option

Criteria

Field Name

Device Identity Information: Inventory Type

Operator

is

Value

Choose one of the following:

Wsapi Agent: Inventory uploaded through the API.
XML Import: Inventory uploaded on the Software Detail page.
c.
Click Search.

Devices that have been added manually are displayed.

Delete devices from inventory

Delete devices from inventory

If you have unused or obsolete devices in inventory, you can delete them manually. This deletion prevents the devices from being counted toward the number of devices you are allowed to manage through your Quest KACE license.

1.
Go to the Devices list:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Devices.
3.
Select Choose Action > Delete, then click Yes to confirm.

Registering KACE Agent with the appliance

Registering KACE Agent with the appliance

The appliance uses a registration process to prevent unauthorized access to its resources. Only authenticated KACE Agents can establish a successful connection.

Any Agents that attempt to connect to the appliance are placed on a quarantine list. If an Agent has a valid token, the appliance authenticates the Agent and automatically grants access to the appliance. Agents that do not have a token remain in the quarantine until a system administrator approves their connection request.

You can create and manage Agent tokens, and manage requests from quarantined Agents to connect to the appliance.

Manage KACE Agent tokens

Manage KACE Agent tokens

KACE Agent tokens enable the appliance to authenticate and register Agents, allowing them to access the appliance resources.

Each token can be associated with one or more Agents. Use the Agent Token Detail page to create or modify Agent tokens. This page also identifies all devices that used a specific token to connect to the appliance, and allows you to download Agent installers that include the selected token.

Any Agents that do not have a valid token must be approved by the appliance administrator in order to establish a successful connection. For more information, see Review quarantined KACE Agents.

Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if Show organization menu in admin header is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
Log in to the appliance System Administration Console, https://appliance_hostname/system, or select System from the drop-down list in the top-right corner of the page.
The Dashboard or System Dashboard page appears.
2.
Go to the Agent Token Detail page:
a.
On the left navigation bar, click Settings, then click Agent Tokens.
The Agent Tokens page appears, displaying the list of all Agent tokens. For each token, it shows a token status, the name of the user who created it, expiration date (if applicable), the number of times the token is used to register an Agent device with the appliance, and the usage limit (if applicable).
3.
On the Agent Tokens list page that appears, complete one of the following steps:
TIP: To delete or revoke one or more tokens, select them in the list, and use the applicable commands from the Choose Action menu. You can also perform this action on the Agent Token Detail page.
4.
On the Agent Token Detail page that appears, under Configuring, provide the following information:

Option

Description

Name

The name of the Agent token. Choose a name that you can easily recognize and associate with a specific agent, platform, or purpose.

Expires

If you want this token to be valid for a limited time, select Enable Expiration, and specify the expiration date and time, as required.

To change the specified date and time, click Clear, and provide the new expiration deadline.

Organization

The name of the organization that uses this token. You can select one specific organization, or apply to all organizations by selecting All Orgs.

NOTE: This field only appears if you are using the System Administration Console.
5.
If you want to specify the number of times the token can be used to register one or more agents with the appliance, under Use Limit, select Enable Use Limit, and in the field that appears, specify the maximum use count.
6.
Click Save.
If you created a new Agent token, the page displays some additional sections: Information, Agent Token Bundle Installers, Token Usage by Machines, and Token Usage by Provisioning Schedules.
7.
Optional. Review the contents of the following sections:

Section

Description

Information

General information about the Agent token, such as when it was created, last modified, the name of the user who created it, its status, and the token string.

To copy the token string to clipboard, in the Token field, click the icon. You can specify the token string while installing the KACE Agent on a target device. For more information about agent installation, see Manually deploying the KACE Agent.

Agent Token Bundle Installers

Links to KACE Agent installers for each supported operating system. Each installer bundle includes this Agent token.

Token Usage by Machines

A list of devices in the appliance inventory that use this Agent token, and the date and time the appliance administrator approved access for each device.

Token Usage by Provisioning Schedules

A list of provisioning schedules that use this Agent token. For each entry, the list indicates the IP range and whether the schedule is enabled.

Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating