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KACE Systems Management Appliance 10.2 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Configure Windows Feature Update schedules

Configure Windows Feature Update schedules

You can create and configure Windows Feature Update schedules and set a time for them to run. Windows Feature Update schedules do not interfere with Managed Installations or other distributions.

1.
Go to the Windows Feature Update Schedule Detail page:
a.
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click Windows Feature Updates.
c.
On the Windows Feature Updates panel, click Schedules.
d.
Display the Windows Feature Update Schedule Detail page by doing one of the following:
▪
Click the name of a Windows Feature Update schedule.
▪
Select Choose Action > New.
2.
In the Configure section, in the Name field, type a name to identify the schedule. This name appears on the Windows Feature Update Schedules list page.
3.
Click Action and select one of the following options:
◦
Detect: Scans for compatible Windows Feature Updates.
◦
Detect and Stage: Scans for compatible Windows Feature Updates, and downloads the applicable files to the agent device for later deployment.
◦
Detect and Deploy: Scans for compatible Windows Feature Updates, downloads the applicable files to the agent device, and deploys the update to the selected devices.
The Windows Feature Update Schedule Detail page refreshes, showing the options associated with the selected action.
4.
In the Choose Windows Feature Update section, configure the following options:

Option

Description

Select a build

Select a version of the Windows Feature Update that you want to detect, stage, or deploy. This section lists the updates selected in your subscription.

Select editions

Select one or more editions of the selected version. This section lists all editions for the selected version, for example, Business and Consumer editions for the different platforms (32- and 64-bit).

5.
If you selected the Detect or Detect and Stage action, specify the applicable settings in the Detect and Schedule sections. These options are very similar to the ones appearing on the Patch Schedule Detail page. For more details, see Configure Detect-only patch schedules.
6.
If you selected Detect and Deploy, specify the applicable settings in the Detect, Deploy, Notify, Reboot, and Schedule sections. For more details, see Configure Detect and Deploy patch schedules.
7.
If you are configuring an existing schedule that resulted on one or more Windows Feature Update tasks, these tasks are listed at the bottom of the page. To display the related details, select Show All.
The Windows Feature Update Tasks section appears. For each update tasks, it displays the name of the target device, its IP address, the update status, the number of times the selected device was updated, the number of times the detect and deploy actions resulted in a failure, and the most recent date on which the task ran.
8.
Click Save.

View Windows Feature Update schedules

View Windows Feature Update schedules

You can view summary information for the Windows Feature Update schedules that exist on the appliance. If the Organization component is enabled on your appliance, you view patch schedules for each organization separately.

1.
Go to the Windows Feature Update Schedules page:
a.
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click Windows Feature Updates.
2.
On the Windows Feature Updates panel, click Schedules.
Columns available on the Windows Feature Update Schedules page are identical to the ones on the Patch Schedules page. For more information about the fields on the Patch Schedules page, see View patch schedules.
3.
(Optional) To change column visibility, select Column Visibility from the Table Options drop-down list above the table on the right.

View available Windows Feature Updates

View available Windows Feature Updates

After you have subscribed to Windows Feature Updates, and the updates are downloaded, you can view the available updates.

You must subscribe to Windows Feature Update versions and select Feature Update download settings to view related updates. See:

•
Subscribe to Windows Feature Updates
•
Select patch and feature update download settings
1.
Go to the Windows Feature Update list page:
a.
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click Windows Feature Updates.
c.
On the Windows Feature Updates panel, click Catalog.
2.
Search for Windows Feature Updates.
a.
Enter the search criteria into the search box.
For example, 1909.
b.
Press Enter.
The list page refreshes, showing only the Windows Feature Updates whose version is 1909.

View Windows Feature Update details

View Windows Feature Update details

Windows Feature Update details include vendor information and deployment status.

1.
Go to the Windows Feature Update Detail page:
a.
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security, then click Windows Feature Updates.
c.
On the Windows Feature Updates panel, click Catalog.
d.
Click a Windows Feature Update name.
The Windows Feature Update Detail page appears, displaying complete information about the selected Windows Feature Update.
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