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KACE Systems Management Appliance 10.0 Common Documents - KACE GO Release Notes

Upgrading from K1000 GO 2.4 or earlier versions on iOS

Upgrading from K1000 GO 2.4 or earlier versions on iOS

Due to the recent changes in the app's ownership, the app update loses access to the old app's keychain data. As a result of this, any KACE SMA server password and certificate preferences stored in the device are lost.

Installing and accessing KACE GO

Installing and accessing KACE GO

The KACE GO app is available from the Apple App Store and the Google Play Store.

Store access for iOS: https://itunes.apple.com/us/app/kace-go/id680443651?mt=8

Store access for Android: https://play.google.com/store/apps/details?id=com.dell.kace.k1mobile

After you install the app, clicking input text boxes on the login screen displays the license agreement. The agreement has Accept and Decline options. Clicking Accept enables you to type in login credentials, and clicking Decline closes the app and redirects you to the device's home screen.
If SSL is enabled: If SSL is enabled on the KACE SMA server, you are prompted to accept the self-signed cert or the CA cert for SSL.
4.
If SSL is enabled: Compare the SSL certificate against the original. If there is a discrepancy that cannot be explained by a benign reason (benign reasons can include, for instance, expiration or update), do not log in. Contact your KACE SMA administrator for options.

Procedural and interface notes

Procedural and interface notes

Because of differences in operating systems for mobile devices and other design considerations, sometimes KACE GO performs operations and displays information in ways different from what one would expect from the KACE SMA.

In KACE GO, you can sort tickets by:

When users do not have permission to view an asset such as a printer or copier, they will not be able to assign that asset to the Asset field of a ticket. In this case, users need to use the KACE web UI to assign the asset.
NOTE: Administrators should ensure that the Asset field is not a required field for any queues that are exposed to users.
In the Settings menu, only Administrators can see and set the Recent Ticket field.

Enabling KACE GO users to access the KACE SMA

Enabling KACE GO users to access the KACE SMA

Making the KACE SMA accessible is a two-stage process. First you enable mobile device access on the appliance, then you enable mobile device access for authorized KACE SMA users.

a.
On the KACE SMA Settings: Control Panel page, click General Settings.
b.
On the KACE SMA Settings: General page, click Edit Mode.
c.
Select the Mobile Device Access check box.
d.
Click Set Options.
a.
Log in to the KACE SMA Administrator Console: http://KACE_SMA_hostname/admin.
b.
Click Settings > Users.
The Users page appears.
d.
Select the Mobile Device Access check box.
e.
Click Save.

For more information, see "Configuring Mobile Device Access" in the KACE Systems Management Appliance Administrator Guide. Go to https://support.quest.com/kace-systems-management-appliance/technical-documents to view documentation for the latest release.

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