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KACE Systems Management Appliance 10.0 Common Documents - KACE GO Release Notes

Privacy policy

Privacy policy

Collected information

The KACE development team collects the following information, for internal use:

Mobile device permissions

KACE GO requires access to the camera on your mobile device to support uploading image attachments to Service Desk tickets.

The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.

Use of personal information

The collected data is used by the KACE development team to make product improvements. Apart from the information required by the Apple and Google push notification services, none of this information is ever shared with a third party.

If you have any questions about this policy, you can contact Support at

New features

New features

This release of the KACE Systems Management Appliance (SMA) includes the following feature.

Using barcodes for bulk operations. Starting in this release, you can use barcodes to perform bulk operations, to create or modify multiple assets, and to archive multiple device assets.

For complete information about the features available with the KACE GO mobile app, see the Getting Started Guide.

Resolved issues

Resolved issues

A number of minor bug fixes are included in this release, to improve the overall stability and product experience. These fixes do not require documentation.

Known issues

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

General known issues

Known issue

Issue ID

Bulk operations for any asset types are not supported on Android.


Bulk operation report generation is not supported on Android.


On iOS, the QRL Locator link no longer brings up the QRL locator app, even if the app is installed. Instead, it brings it up in the app store. If the app is already installed, you can open it using the Open button in the app store.


My Tickets count is wrong for administrators. This is caused by the fact that the Service Desk API only returns owned tickets in the query, not both owned and submitted tickets, as expected.


Certain type of custom Asset fields are not fully supported in KACE GO. The following custom fields appear as read-only fields: Label, Locale, Asset-Multiple Select, Asset-Parent and Software Catalog.


Asset attachments are not supported at this time.


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