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KACE Systems Management Appliance 10.0 Common Documents - KACE GO Getting Started Guide

Using the KACE GO Mobile App
Getting Started Frequently asked questions Troubleshooting About us

I cannot log in, and I received a message that my login was incorrect.

I cannot log in, and I received a message that my login was incorrect.

There are a number of conditions that might lead to you not being able to log in. Check the following to see if one might be the cause:

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Mobile device access is not enabled properly from the KACE SMA.
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Your user role is not enabled in the KACE SMA for mobile access.
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Network is not connected properly. For example, VPN is not turned on.
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Incorrect server IP address.
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Incorrect username or password.
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Incorrect SSL.
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Incorrect organization setting.

I cannot log in, and I received a message that I could not log in.

I cannot log in, and I received a message that I could not log in.

Only administrator and user accounts with appropriate permissions set from the KACE SMA can log in to KACE GO. You can receive this message if your account does not have that permission.

For those using version 1.x , only administrator accounts could have the permission set. KACE SMA account holders whose role is User or Login not allowed cannot use KACE GO to gain access to a KACE SMA, even if their accounts are enabled for Mobile Device Access on the KACE SMA.

Some fields show overlapped title and detail text when the title is long.

Some fields show overlapped title and detail text when the title is long.

Try landscape mode.

I have a problem that I cannot solve with the information presented here.

I have a problem that I cannot solve with the information presented here.

Return to the previous menu and select Report a Problem from the list. You must be logged in to the app to be able to do this.

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