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KACE Systems Management Appliance 10.0 Common Documents - KACE GO Getting Started Guide

Using the KACE GO Mobile App
Getting Started Frequently asked questions Troubleshooting About us

Can I attach files to a ticket in KACE GO? Can I view attached files?

Can I attach files to a ticket in KACE GO? Can I view attached files?

In versions 2.1 and higher, you can open and view attachments in any format as long as you have the necessary applications on the device to view the format. You can attach up to five photos taken with your mobile device camera using the app, and remove them, if needed.

However, you cannot attach files using the app. That must be done on the KACE SMA.

For versions lower than 2.1, you can view .jpg, .jpeg, .png, and .gif files from the app. Other file types, such as text files and ZIP files, cannot be viewed from the app.

How do I define what a "recent ticket" is?

How do I define what a "recent ticket" is?

In the Settings window, you can set Hours As Recent to a number of hours between 1 and 72.

Can I review KB articles and other related resources in KACE GO?

Can I review KB articles and other related resources in KACE GO?

Yes, KACE GO provides access to the latest Knowledge Base and popular articles, also accessible from the KACE SMA User Console Home page.

To access these resources in KACE GO, on the home KACE GO page, tap Knowledge Base or Popular Articles, as required. A list of related articles appears.

When you access an article using KACE GO, the article view counts are updated on the appliance, as if you were accessing the same article through the KACE SMA User Console.

I want to provide feedback. How can I do it?

I want to provide feedback. How can I do it?

Access the Help window from the action menu, and click Report a Problem. You must be logged in to the app to be able to do this.

To report a problem, visit our Support portal and create a service request at https://support.quest.com/create-service-request.

If you want to provide feedback or suggest an enhancement, visit our customer feedback portal at https://kace.uservoice.com.

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