Using the KACE GO Mobile App
Getting Started
What features are included in this version of the KACE GO Mobile App?
How do I access the KACE Systems Management Appliance?
How do I enable KACE GO to work inside a network?
What credentials should I use to log in?
Frequently asked questions
Can I prevent notifications at certain times?
Can I get access to the Dell™ Quick Resource Locator (QRL) app?
Which Managed Installations can I see on my device?
Does KACE GO store my data?
What is the best way to secure my KACE GO app?
Which features are accessible from the KACE GO home page?
Can I use the ticket URL ion Service Desk emails to view them directly in the KACE GO app?
Can I attach files to a ticket in KACE GO? Can I view attached files?
How do I define what a "recent ticket" is?
Can I review KB articles and other related resources in KACE GO?
I want to provide feedback. How can I do it?
What languages does the KACE GO app support?
Troubleshooting
I get a message that the KACE SMA certificate received is invalid. What does this mean?
I received a message stating that the KACE SMA is out of reach.
I cannot log in, and I received a message that my login was incorrect.
I cannot log in, and I received a message that I could not log in.
Some fields show overlapped title and detail text when the title is long.
I have a problem that I cannot solve with the information presented here.
About us
Enable Mobile Device Access for the appliance
Enable Mobile Device Access for the appliance
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In the KACE SMA Administrator Console, on the left navigation bar, click Settings, and on the Control Panel, click General Settings. |
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Click Save at the bottom of the page (if the Organization component is enabled on the appliance), or click Set Options (if the Organization component is not enabled on the appliance. |
When Mobile Device Access is successfully enabled, a Get Mobile App link appears, allowing you to quickly scan and download the KACE GO app from the Apple® App Store® or Google® Play™ store.
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NOTE: These QR codes are also available for the technicians on the slide-out Help panel in the KACE SMA Administration Console. |
Enable Mobile Device Access for an authorized user
Enable Mobile Device Access for an authorized user
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In the KACE SMA Administrator Console, click Settings, and on the Control Panel, click Users, and then click the name of an existing user to display the User Detail page for that user. |
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Click Save. For more information, see "Configuring Mobile Device Access" in the KACE SMA Administrator Guide. |
How do I enable KACE GO to work inside a network?
How do I enable KACE GO to work inside a network?
Add notify.kace.com to the list of whitelisted URLs if you want to use the KACE GO Mobile App inside a Wi-Fi® network.
What credentials should I use to log in?
What credentials should I use to log in?
For more information about 2FA, see the KACE SMA Administrator Guide.