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KACE Systems Management Appliance 10.0 Common Documents - KACE GO Getting Started Guide

Using the KACE GO Mobile App
Getting Started Frequently asked questions Troubleshooting About us

Enable Mobile Device Access for the appliance

Enable Mobile Device Access for the appliance

1.
In the KACE SMA Administrator Console, on the left navigation bar, click Settings, and on the Control Panel, click General Settings.
2.
Select the Enable mobile device access check box.
3.
Click Save at the bottom of the page (if the Organization component is enabled on the appliance), or click Set Options (if the Organization component is not enabled on the appliance.
When Mobile Device Access is successfully enabled, a Get Mobile App link appears, allowing you to quickly scan and download the KACE GO app from the Apple® App Store® or Google® Play™ store.
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NOTE: These QR codes are also available for the technicians on the slide-out Help panel in the KACE SMA Administration Console.

Enable Mobile Device Access for an authorized user

Enable Mobile Device Access for an authorized user

1.
In the KACE SMA Administrator Console, click Settings, and on the Control Panel, click Users, and then click the name of an existing user to display the User Detail page for that user.
2.
Select the Mobile Device Access check box.
3.
Click Save. For more information, see "Configuring Mobile Device Access" in the KACE SMA Administrator Guide.

How do I enable KACE GO to work inside a network?

How do I enable KACE GO to work inside a network?

Add notify.kace.com to the list of whitelisted URLs if you want to use the KACE GO Mobile App inside a Wi-Fi® network.

What credentials should I use to log in?

What credentials should I use to log in?

You use the same KACE SMA authorized administrator or user credentials you would use to log in to the appliance.

Two-Factor Authentication (2FA) is supported for both administrators and end users, allowing stronger security for users logging into the KACE GO app. You can enable and configure 2FA for a specific user in the KACE SMA Administrator Console, but not in KACE GO.

KACE GO allows you to specify the 2FA token during login and enables access to the KACE SMA only when a valid 2FA token is provided.

For more information about 2FA, see the KACE SMA Administrator Guide.

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