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KACE Systems Management Appliance 10.0 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Maintaining and using manual asset information

Maintaining and using manual asset information

For assets that do not report inventory to the KACE SMA automatically, you can manually add asset information. This is useful for logical assets such as locations, cost centers, and vendors, and physical assets, such as office furniture and equipment. Asset information that is imported or added manually must be updated manually when that information changes.

There are two ways to keep manual asset information up to date:

Whichever method you choose, use it consistently to ensure that data remains current.

Creating an asset administrator role

You can create an asset administrator role to permit other users to update assets in the appliance.

For information on creating roles, see Setting up roles for user accounts.

Scheduling regular imports

To maintain asset information efficiently, you can continue updating source spreadsheets. Each time you import, the Asset Management component determines whether to import or update records based on what was designated as the primary key (PK) when the asset was created:

See Importing license data in CSV files.

Using asset data in reports

You can export data from the Asset Management component in standard reports.

Some standard reports are:

Unapproved Software Installation: Software found on devices where no license has been approved.
Software Compliance Simple: License counts, such as those found on the Assets list.
Software License Compliance Complete: A list of software and devices that are impacted by each license.

In addition, you can create your own reports. See About reports.

Managing locations

Managing locations

A location entity represents a physical site that contains one or more of your assets.

You can add, move, or delete location entities, as needed.

Manage locations

Manage locations

Locations represents physical sites containing one or more of your assets. They are based on location types.

You can add, move, or delete location entities, or export location details into a file, as needed.

1.
Go to the Locations list:
a.
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Asset Management, then click Locations.
2.
To add a location, select Choose Action > New.
See Add or edit locations for more information.
b.
Select Choose Action > Delete.
c.
Optional. In the Delete location dialog box that appears, specify the replacement location to which you want to move all the assets associated with the location you are about to delete.
d.
Click Confirm.
b.
Select Choose Action > Move.
c.
In the Move location dialog box that appears, specify the parent location to which you want to move the location.
d.
Click Confirm.
The Locations list refreshes, no longer showing the newly moved locations. To view child locations associated with the specific parent, in the row containing the parent location, click on the right of the location name.
5.
In the Name field, add or change the name as needed.
b.
Select Choose Action > Export, and then choose the appropriate option.

Add or edit locations

Add or edit locations

The Location Detail page shows the details of the selected location.

Location information is static and changes only when you import data or change it manually.

1.
Go to the Location Detail page:
a.
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Asset Management, then click Locations.
c.
Display the Location Detail page by doing one of the following:
Select Choose Action > New.
2.
Provide the following information about the location: Subtype, Name (required), Description, Web site, Address, Locale, and Phone Number.
3.
When you are editing an en existing location, to associate it with a device, in the Assigned Devices section, click , select a device, and click Add.
4.
When you are editing an en existing location, to associate it with an asset, in the Assigned Assets section, click , select an asset, and click Add.
5.
Click Save.
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