The KACE SMA includes tools, logs, and reports to help you monitor system health and resolve issues.
You can use troubleshooting tools to identify and resolve issues.
To verify the status of devices on the network, you can use the ping troubleshooting utility.
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If the Organization component is not enabled on the appliance, log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin, then click Settings. |
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If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, https://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
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In the Troubleshooting Tools section, click Run diagnostic utilities to display the Diagnostic Utilities page. |
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Use the Device Issues list to see if any of your managed devices have issues connecting to the agent, or other issues.
The Device Issues list page identifies any agent-managed devices whose information does not appear in the inventory due to any of the following issues:
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Failure to write to amp.conf. |
For more information about these issues, visit https://support.quest.com/kace-systems-management-appliance/kb.
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Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Review the list of faulty devices on the Device Issues, and take any steps to resolve these issues, as required. |
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