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KACE Systems Management Appliance 10.0 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Access backup files through FTP

Access backup files through FTP

You can use FTP to access KACE SMA backup files. This is useful if you want to create a process on a different server to access the backup, or if your backup files are more than 1 GB and accessing them through the Administrator Console causes the browser to time out.

Username: kbftp

Password: getbxf

About deleting appliance backup data

About deleting appliance backup data

You can delete appliance backup data by disabling appliance backups.

Disabling backups can be useful if you want to reduce the amount of data being stored by the appliance. For example, if you have a virtual KACE SMA, and you use virtual machine snapshots to back up appliance data instead of using the KACE SMA backup files, you can disable appliance backups to reduce the size of the virtual machine.

IMPORTANT: Disabling backups prevents you from restoring appliance settings and data from the Administrator Console in the event of a disaster. As a result, you should disable appliance backups only if you are using an alternative method of backing up data, such as virtual machine snapshots for the virtual KACE SMA. Disabling backups is not recommended for physical versions of the KACE SMA.
Disable or enable appliance backups

By default, appliance backups are enabled. You can disable and enable appliance backups as needed.

When you disable appliance backups, existing backup files are scheduled for deletion at the next scheduled backup time.

IMPORTANT: Disabling backups prevents you from restoring appliance settings and data from the Administrator Console in the event of a disaster. As a result, you should disable appliance backups only if you are using an alternative method of backing up data, such as virtual machine snapshots for the virtual KACE SMA. Disabling backups is not recommended for physical versions of the KACE SMA.
1.
Optional: To preserve the ability to restore data and settings in the event of a disaster, download the latest backup files from the Administrator Console and save them to a different location before you disable backups. See Download backup files from the Administrator Console.
2.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, https://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
3.
Click Backup Settings to display the Backup Settings page.
4.
In the Retention section, select Disable Backups.
5.
Click Save.
6.
To enable appliance backups, clear the Disable Backups check box, then click Save.
7.
Optional: Click Run Now to generate a full backup of the system, including both Base and Differential backup files.

Disable or enable appliance backups

About deleting appliance backup data

You can delete appliance backup data by disabling appliance backups.

Disabling backups can be useful if you want to reduce the amount of data being stored by the appliance. For example, if you have a virtual KACE SMA, and you use virtual machine snapshots to back up appliance data instead of using the KACE SMA backup files, you can disable appliance backups to reduce the size of the virtual machine.

IMPORTANT: Disabling backups prevents you from restoring appliance settings and data from the Administrator Console in the event of a disaster. As a result, you should disable appliance backups only if you are using an alternative method of backing up data, such as virtual machine snapshots for the virtual KACE SMA. Disabling backups is not recommended for physical versions of the KACE SMA.
Disable or enable appliance backups

By default, appliance backups are enabled. You can disable and enable appliance backups as needed.

When you disable appliance backups, existing backup files are scheduled for deletion at the next scheduled backup time.

IMPORTANT: Disabling backups prevents you from restoring appliance settings and data from the Administrator Console in the event of a disaster. As a result, you should disable appliance backups only if you are using an alternative method of backing up data, such as virtual machine snapshots for the virtual KACE SMA. Disabling backups is not recommended for physical versions of the KACE SMA.
1.
Optional: To preserve the ability to restore data and settings in the event of a disaster, download the latest backup files from the Administrator Console and save them to a different location before you disable backups. See Download backup files from the Administrator Console.
2.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, https://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
3.
Click Backup Settings to display the Backup Settings page.
4.
In the Retention section, select Disable Backups.
5.
Click Save.
6.
To enable appliance backups, clear the Disable Backups check box, then click Save.
7.
Optional: Click Run Now to generate a full backup of the system, including both Base and Differential backup files.

Configure offboard backup transfer

Configure offboard backup transfer

Appliance backups allow you to restore your KACE SMA in the event of a data loss or other disaster. When you run into a problem with the appliance OS or the database, and you are asked to re-image the appliance, if you do not copy the backup files to a safe location prior to re-imaging, the backups cannot be restored. The Backup Settings page allows you to configure the transfer of backup data to an external location automatically. When configured, the appliance copies nightly backup files to an external location each time it completes the backup process.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, https://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click Backup Settings to display the Backup Settings page.
3.
In the Offboard Backup Transfer Settings section, clear the Disable Offboard Backup Transfer.
4.
Click Offboard Backup Transfer Protocol, and select the protocol that you want to use to transfer the backup files: Samba, FTP, or Secure FTP.

Option

Description

Disable Offboard Backup Transfer

Indicates if offboard backup transfer is disabled or enabled. Clear this check box to enable offboard backup transfer.

Offboard Backup Transfer Protocol

The protocol that you want to use to transfer the backup files: Samba, FTP, or Secure FTP.

Offboard Backup Transfer Server

The host name or the IP address of the machine to which you want to copy the backup files.

Path or Share Name

The path of the directory on the machine to which you want to copy the backup files.

User Name

The name of the user account that you want to use to access the destination machine.

User Password

The password associated with the user name.

6.
Click Save.
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