You can configure your Service Desk to use SMTP email servers.
For instructions on setting up a POP3 email server, see Configuring email settings.
If you are using Microsoft Exchange Server, see the Microsoft documentation on transport rules.
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Optional: Create a Virtual SMTP server. This is not necessary if you have an SMTP server. |
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Select Administrative Groups > Connectors > KACE_SMA_HelpDesk to display the KACE_SMA_HelpDesk Properties page. |
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Type: SMTP |
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Cost: Set this to one level above the other connectors. That way, KACE SMA email is filtered first, and no KACE SMA email inadvertently leaves the network. |
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Your email server is now connected to the KACE SMA.
The KACE SMA includes an internal SMTP server. If most of the email traffic coming to the KACE SMA is from and to your Service Desk staff, it might make sense to use this internal server. To set it up, see Use the internal SMTP server.
If all of your email must go through a specific external SMTP server, direct the KACE SMA to use this server. See Use an external SMTP server or Secure SMTP server.
You can configure the appliance network settings to use the internal SMTP email server.
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If the Organization component is not enabled on the appliance, log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin, then click Settings. |
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If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, https://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
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In the Email Configuration section, clear the Enable SMTP Server check box. This setting refers to an external SMTP server. |
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The internal SMTP server is set to process outgoing email. For information about configuring SMTP settings for queues, see Create and configure POP3 email accounts.
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