In a default installation, only the Service Request and Software Request: Approval Required process types are included. You can create new process types, as required. For example, you can create a process type for accessing a specific application, or a group of applications.
The Software Request: Approval Required process type is meant for building special process templates that can be used to set up user downloads that require one or more approvals.
1. |
a. |
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
You have added and enabled process templates. See Add, edit, and enable process templates.
1. |
a. |
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
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Click Apply Changes to save the ticket and continue editing it. |
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Click Cancel to discard the ticket changes. |
See Create tickets from the Administrator Console Ticket page. The process ticket is created, and child tickets are created automatically for activities assigned to stage 1. Stage 2 child tickets are created when all stage 1 tickets are closed, and so on. If approvals are defined for the process, child tickets are created after the approvals are received for the process ticket.
You have created a ticket based on a process template. See Create process tickets to manage related tasks.
1. |
a. |
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
◦ |
◦ |
Click Apply Changes to save the ticket and continue editing it. |
◦ |
Click Cancel to discard the ticket changes. |
You have created a parent ticket based on a process template. See Create process tickets to manage related tasks.
1. |
a. |
Log in to the KACE SMA Administrator Console, https://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
◦ |
◦ |
◦ |
◦ |
Click Apply Changes to save the ticket and continue editing it. |
◦ |
Click Cancel to discard the ticket changes. |
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